i am not cut out for working the front desk

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sometimes i answer the phone and forget what company i'm working for.

i get irritated when people don't bother with pleasantries and just say the name of the person they want me to connect them to.

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 17:57 (twenty-one years ago)

It sounds like you work for lawyers. I found that they tend to do that.

Lil' Trick Thug (nordicskilla), Thursday, 30 December 2004 17:59 (twenty-one years ago)

or the entertainment industry

phil-two (phil-two), Thursday, 30 December 2004 18:00 (twenty-one years ago)

or investment bankers

Michael White (Hereward), Thursday, 30 December 2004 18:00 (twenty-one years ago)

I have been working at this job for 9 months now, but I answered the phone yesterday with the name of the company I worked for in Richmond.

n/a (Nick A.), Thursday, 30 December 2004 18:00 (twenty-one years ago)

I don't work at the front desk, but my number is listed under a very ambiguous heading, so I always get calls that begin with "I don't know if I have the right department."
Then I say, "I don't think you do. Good day, sir."
"But--"
"I said, 'GOOD DAY SIR!'"

Huk-L, Thursday, 30 December 2004 18:01 (twenty-one years ago)

or carnival folk

xxpost

Lil' Trick Thug (nordicskilla), Thursday, 30 December 2004 18:01 (twenty-one years ago)

I am not cut out for working. I just wasn't made for these times.

Pears can just fuck right off. (kenan), Thursday, 30 December 2004 18:02 (twenty-one years ago)

also i have a hard time getting people's names on the first try.

"hi, can you connect me with [x]?"

"may i ask who's calling?"

"jdjhfjdhn dfhdhfduynj."

"er...."

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 18:02 (twenty-one years ago)

i hate how working makes me a grumpy and un-fun and un-interesting person. i am a much better person when i'm doing what i enjoy most of the day. i better get into grad school.

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 18:03 (twenty-one years ago)

I am not cut out for working customer service, which, since I answer a toll-free helpline, I do. I hate talking to old and/or stupid people on the phone.

n/a (Nick A.), Thursday, 30 December 2004 18:03 (twenty-one years ago)

also i have a hard time getting people's names on the first try.

I just write them down. Otherwise I end up with an amalgam of the name of the person calling and the person being called.

Michael White (Hereward), Thursday, 30 December 2004 18:04 (twenty-one years ago)

people don't bother with pleasantries and just say the name
Maybe they assume that you have other peoples' calls to answer or other work to do, and they don't want to waste your time. I try to sound pleasant when I reach a receptionist, but I don't chat about what they're having for lunch that day....

dave225 (Dave225), Thursday, 30 December 2004 18:04 (twenty-one years ago)

Yeah, I would rather people just tell me what they want than try and be pleasant.

n/a (Nick A.), Thursday, 30 December 2004 18:05 (twenty-one years ago)

but I don't chat about what they're having for lunch that day....

That's why I just volunteer the info immediately in case they're too shy to inquire.

Michael White (Hereward), Thursday, 30 December 2004 18:07 (twenty-one years ago)

i hate relating office stories to people (er, like right now), i hate feeling like all the things you really like doing (reading, watching movies, listening to music, spending time with your SO) are just "amusements" to be taken care of in your "free time."

xxxpost

they could say, "could you get me [x] please?" or at least "thank you" after i've said "i'll connect you"...

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 18:08 (twenty-one years ago)

"Hello, Dicker & Blather, Attys at law, how may I direct your call?"
"Tuna salad on brown!"

Huk-L, Thursday, 30 December 2004 18:08 (twenty-one years ago)

PEANUTBUTTERANDHONEYSANDWICH, how may I help you?

n/a (Nick A.), Thursday, 30 December 2004 18:08 (twenty-one years ago)

I called 411 a couple weeks ago because I wanted to make an appointment for a haircut and I didn't have the number with me, and when I told the operator I wanted ORBIT HAIR SALON, he laughed at me. I said, "What's so funny?" "Nothing, just ... I just had a flashback to a time when a couple buddies of mine got their hair cut. This was a while ago, and they had pretty long hair. Ha ha." "Er, yes ... How about that number?"

WTF?

jaymc (jaymc), Thursday, 30 December 2004 18:10 (twenty-one years ago)

i hate feeling like all the things you really like doing (reading, watching movies, listening to music, spending time with your SO) are just "amusements" to be taken care of in your "free time."

OTM. I think about this a lot.

jaymc (jaymc), Thursday, 30 December 2004 18:10 (twenty-one years ago)

xpost That call was used for training purposes. "Needless to say, we fired this man the next day."

Pears can just fuck right off. (kenan), Thursday, 30 December 2004 18:11 (twenty-one years ago)

That's my favourite story all day, Jaymc.

Huk-L, Thursday, 30 December 2004 18:11 (twenty-one years ago)

I hate it when people call who have called before and assume I know what they're talking about. I talk about so many people every day at work about so many different jobs, quotes, etc. And then some lady will call up and be like, "Hi, yeah, I'm thinking we'll get them delivered next week around 1. Do you think that will work?" And I always have to be like, "Um, I have no idea who you are or what you're talking about?" And then the lady will say, "I'm so-and-so! This is about so-and-so! Remember? We just talked yesterday??" And I say, "Oh, ha ha ha ha (nervous chuckle) of course!" And lady will say, "Hey, it's almost Friday!"

Sarah McLusky (coco), Thursday, 30 December 2004 18:15 (twenty-one years ago)

I talk about so many people every day at work
Ha ha! I meant to say I talk to... but I talk about people too, so I guess that was my subconcious speaking...

Sarah McLusky (coco), Thursday, 30 December 2004 18:16 (twenty-one years ago)

"Dewey, Cheatham & Howe, good morning. Nothing"
"Um, excuse me!?"
"I said 'nothing'. I've been eating alot over the holidays and I'm gonna diet for a while."
"Yeah, look, uh, may I , uh, talk to Peregrine Balthazar please?"
"May I ask who is calling?"
"Sinbad MacCready"
to Mr. Balthazar's secretary"There's a Sinbad MacPeregrine on the line for Mr. Balthreazy."
Secretary - "Whaa??"

Michael White (Hereward), Thursday, 30 December 2004 18:17 (twenty-one years ago)

Dude, we should write a sitcom together.

Huk-L, Thursday, 30 December 2004 18:18 (twenty-one years ago)

what manner of wacky British comedy is this?

Pears can just fuck right off. (kenan), Thursday, 30 December 2004 18:19 (twenty-one years ago)

I'm not cut out for working the front desk when they're all "Hi, this is Kit Seelye, is Josh there?" or the Caller ID's like "Barry Toiv," "Elena Kagan," etc. all day. Best call ever - the woman who was convinced shadowy Mormons run the Government and would I please investigate?

gabbneb (gabbneb), Thursday, 30 December 2004 18:19 (twenty-one years ago)

And lady will say, "Hey, it's almost Friday!"

*dies*


(I hate banal office jokes.)

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 18:20 (twenty-one years ago)

"Hey doesn't this job suck? God, I could just kill myself. There has to be more to life than this. Ha ha!"

Pears can just fuck right off. (kenan), Thursday, 30 December 2004 18:21 (twenty-one years ago)

I sometimes have to call someone in my department through the main switchboard number. I know our receptionist and chat with her on my coffee breaks. However, when I call, I just say "Dan Sorenson, please," and she connects me. I believe that neither she nor I have the time to chat up about the weather for five minutes like we usually do.

I do feel funny about doing it like that, though. That's why I always drop my voice an octave lower when I call the number.

Pleasant//Plains, Thursday, 30 December 2004 18:22 (twenty-one years ago)

I get people complaining that they haven't been taken off of our mailing list and making it very personal.

"I have told YOU at least four times in the last year and I still get your magazines."
"But I've only worked here a few months and we've never spoken before."

Lil' Trick Thug (nordicskilla), Thursday, 30 December 2004 18:22 (twenty-one years ago)

At least I'm making myself laugh this morning, which is good, 'cause the person at the front desk should look a little deranged to keep the visitors on their toes.

Michael White (Hereward), Thursday, 30 December 2004 18:24 (twenty-one years ago)

they could say, "could you get me [x] please?" or at least "thank you" after i've said "i'll connect you"...
Yes, there is no excuse for not saying please and thank you...

dave225 (Dave225), Thursday, 30 December 2004 18:25 (twenty-one years ago)

I get people complaining that they haven't been taken off of our mailing list and making it very personal.

that sounds normal, they mean "YOU" as in "the company you work for"

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 18:25 (twenty-one years ago)

One time I was working at a company and this guy called, and as I was about to pop into this guy's office to send the call over, two more calls came in and of course I forgot the first guy's name. So I went back and said, "Sorry, I'm swamped here. Who was calling again?" He responds, "Michael _ _ _ _, jesus fucking christ." So I hung up on him. Anyway, he didn't call back and it was an internship so I didn't care. Maybe it was important.

Riot Gear! (Gear!), Thursday, 30 December 2004 18:26 (twenty-one years ago)

I kind of get the opposite thing from adam, people who I've talked to call back and assume that we're some huge office and they must be talking to someone other than the person who helped them before, when really I'm the only person who answers the phone.

n/a (Nick A.), Thursday, 30 December 2004 18:26 (twenty-one years ago)

And lady will say, "Hey, it's almost Friday!"
*dies*

One of the more terrifyingly insane people here says 'Happy Friday" to each and every person on Fridays. I wish I could put her in a wood chopper.

Michael White (Hereward), Thursday, 30 December 2004 18:27 (twenty-one years ago)

I kind of get the opposite thing from adam, people who I've talked to call back and assume that we're some huge office and they must be talking to someone other than the person who helped them before, when really I'm the only person who answers the phone.
-- n/a (nu...) (webmail), December 30th, 2004 6:26 PM. (Nick A.) (link)


you should totally take advantage of this, even if it amuses only you. "yeah, that guy you spoke to last month sure sounds like an asshole."

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 18:28 (twenty-one years ago)

I know what you mean about the pleasantries. I work at a candy shop and I fucking hate it when people just walk up and say "PEPSI."

It's even worse when it's like:

ME: Hi, how are you?
HIM: PEPSI

Mickey, Thursday, 30 December 2004 18:37 (twenty-one years ago)

Just say, "That's nice. Can I get you something?"

Michael White (Hereward), Thursday, 30 December 2004 18:38 (twenty-one years ago)

Another one I love:

HER: [walking up to the tiny candy store counter I work at and standing there about three feet infront of me and talking on a cell phone, ready to acknowledge my existence AT ANY SECOND AND I BETTER BE READY]

HER: GIRL, NO SHE DIDN'T! Uh uh! NO SHE DIDN'T! I can't believe that. Mmm hmm. I can't believe that. [looks at me] PEPSI. NO SHE DIDN'T!! OH NO!! OH NO!!

Mickey, Thursday, 30 December 2004 18:43 (twenty-one years ago)

But if everyone were pleasant, you wouldn't need to get paid!

dave225 (Dave225), Thursday, 30 December 2004 18:45 (twenty-one years ago)

Not quite the same, but i do a weekly 2-hr show on the local community radio station and last night this guy kept calling in.
"Do you like 80s music?"
Uh, yeah sure.
"Do you think this guy is talented?"
Which guy, the guy I'm playing right now?
"Yeah, do you think he's good?"
Obviously. I wouldn't play something I didn't think was good.
"Oh."
Thanks for calling, bye.
"Do you like the Smiths?"
Uh, sure.
"Can you play some?"
Uh, I don't think I have any with me.
"Oh. What's your favourite album?"
Ever?
"What's your favourite album by the Smiths?"
Um, The Queen Is Dead, I guess.
"Oh. I like them, they're cheap."
They're cheap?
"Yeah, you can buy their CDs for cheap."
Oh, I though you meant, uh...never mind.
"It used to be light out at this time."
You mean in the summer?
"Yeah. In the summer. I remember I listened to your show in the summer and it was light out."
That's winter for you.
"What movies do you like?"

Huk-L, Thursday, 30 December 2004 18:49 (twenty-one years ago)

It was sort of fun and sort of annoying. Funnoying.

Huk-L, Thursday, 30 December 2004 18:52 (twenty-one years ago)

i get irritated when people don't bother with pleasantries and just say the name of the person they want me to connect them to.


God, I fucking WISH people would do this here. I have to deal with people going "Um. (long pause) Um. (long pause) Um, I was just calling. And I was wondering." etc. etc. YES I KNOW YOU WERE CALLING, I AM ON THE LINE WITH YOU.

roxymuzak (roxymuzak), Thursday, 30 December 2004 18:54 (twenty-one years ago)

My favorites (as in, the people I want to kill to death with deadly vengeance) are the people who are either A) obviously not paying attention to what you're asking them, or B) completely lost in their shells. For instance...

DUDE: Yeah, this is [barely intelligible hillbillyspeak, the closest I can guess is MELCHISS], I need me a copy of my fleet card for my trucks.

MOI: What's the name of your company, sir?

DUDE: CALL A LAMB A DING DONG

MOI: Um, could you spell that for me? I'm having trouble bringing it up.

DUDE: Yessir.

MOI: [brief pause] Come again, sir?

DUDE: What?

MOI: Could you please spell the name of your company for me?

DUDE: [finally!] SEE OH EL OH EN WHY...[disturbingly long pause] INCORPORATED

nickalicious (nickalicious), Thursday, 30 December 2004 19:02 (twenty-one years ago)

Huk-L, that is what I have to go through everyday except replace the music talk with SPORTS.

The gas station where I get my coffee in the mornings has a sign that says We'll be happy to wait on you after you have concluded your cell call. I will be patronizing that place until I'm gone.

Pleasant//Plains, Thursday, 30 December 2004 19:12 (twenty-one years ago)

Actual conversation right now:


girl: Um, hi, I have a question.
(pause)
me: Ok, what is the question?
girl: What's the earliest someone can come in there?
me: Well, we open at 9.
girl: no, I mean, how far can you be before you can have an abortion.
me: well, you need to be at least about 4 weeks.
girl: no, I mean...before you CAN'T.
me: in TN, you have to be less than 16 weeks.
girl: ok, I am 10 weeks.
(long pause)
me: ok
girl: so is that ok?
me: yes, as ten weeks is indeed less than 16.
girl: am I talking to the right person?

WTF

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:15 (twenty-one years ago)

Ok, I realize I might be coming off harsh there as she is doing something hard. But 7000000 CALLS A DAY OF THIS, PEOPLE.

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:16 (twenty-one years ago)

i get irritated when people don't bother with pleasantries and just say the name of the person they want me to connect them to.

God, I fucking WISH people would do this here. I have to deal with people going "Um. (long pause) Um. (long pause) Um, I was just calling. And I was wondering." etc. etc. YES I KNOW YOU WERE CALLING, I AM ON THE LINE WITH YOU.

-- roxymuzak (emilysu...), December 30th, 2004 12:54 PM. (roxymuzak)

YES. PEOPLE: TRY AND FIGURE OUT WHY YOU'RE MAKING A PHONE CALL BEFORE YOU DIAL THE PHONE NUMBER.

n/a (Nick A.), Thursday, 30 December 2004 19:19 (twenty-one years ago)

I really don't think I have *ever* done that in my life. What the fuck is wrong with people's phone etiquette these days?!

Also: people asking everything twice. I nearly started a thread about this the other day. I remember a time, in my youth, when people asked questions once. I swear to God, this is like some cultural upheaval in which EVERYONE asks EVERY question TWICE.

"What time are you closing?"
"5:30."
"At 5:30?"
"FLIP YES FUCKTARD WHAT ARE YOU DEAF?!"
"That's correct."

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:21 (twenty-one years ago)

(I am having a bad day at the front desk.)

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:23 (twenty-one years ago)

knock knock.
who's there?
irritable receptionist.
irritable receptionist who?
whatever. < click. >

dave225 (Dave225), Thursday, 30 December 2004 19:25 (twenty-one years ago)

Something about 'yeah hi, I was calling for ____' irritates me. If you were calling, why are you on the phone now? Can't you just say 'I AM calling for ____'? STOP IT, YOU MENTALISTS.

luna (luna.c), Thursday, 30 December 2004 19:27 (twenty-one years ago)

DUDE: So, like, I'm trying to find you guys, and I'm at the corner of L0chn3ss and R3yn0lds, and there's a sign up that says [insert name of insurance agency here], but nobody's here. Where are you guys?

MOI: We've moved into our new building, right down L0chn3ss. The address is 3245. There is a big sign at the entrance to the driveway that says 3245. It shouldn't be too hard to find, it's only about 300 yards away from where you are right now.

DUDE: What side of the road is it on.

MOI: [choking back urge to run outside and shoot this asshat with a harpoon gun, because this building is LITERALLY the ONLY building on L0chn3ss] It's on the left, sir.

(at this point I am suddenly thrown from thoroughly annoyed to awestruck at the fact that this conversation still isn't over)

DUDE: Are you near a window or something? Can you see me out here?

MOI: [what I wanted to say] YOU SHOULD SEE A BUILDING ON THE LEFT, AND A POND ON THE RIGHT. PLEASE DRIVE INTO THE POND AND WAIT THERE FOR ME TO CALL YOU BACK. WHICH I'M NOT GOING TO DO.

MOI: [what I said] Um, no sir, but there is an 4c+10n 8us1n3ss 5uppl13rs truck out front.

DUDE: Oh, okay, I'm here.

MOI: YAY HOORAY DUMBSHITS - 1, EVOLUTION - 0

nickalicious (nickalicious), Thursday, 30 December 2004 19:28 (twenty-one years ago)

It is weird to call somewhere and be greeted by just a "hi" or something and then long silence, no "what can I help you with" or anything, because then it seems kind of rude to just start in on your question (but I don't know what else to say). Erm, yeah, I'm not too good with strangers and phones.

Also wouldn't it be great if when you're earning an hourly wage, you could decide to sign up for a six-hour work day, say, instead of eight? It seems like it's only minimum-wage jobs where you can work part-time.

Maria (Maria), Thursday, 30 December 2004 19:28 (twenty-one years ago)

ha ha I work six hour days all the time...ON SALARY BITCHIZ

nickalicious (nickalicious), Thursday, 30 December 2004 19:30 (twenty-one years ago)

Seriously, I try to remain hopeful for humanity, but Jesus Christ there are some really, really, really, ridiculously, astoundingly, disastrously stupid people in the world.

nickalicious (nickalicious), Thursday, 30 December 2004 19:31 (twenty-one years ago)

huk-l's guy sounds lonely.

cºzen (Cozen), Thursday, 30 December 2004 19:33 (twenty-one years ago)

Yeah. That's my take on him. He told me he doesn't work. He just sits at home and listens to the community radio station all day. A few of the other DJs get calls from him too. Especially the late night guys.

Huk-L, Thursday, 30 December 2004 19:34 (twenty-one years ago)

I have a friend who was so terrified of the front desk that he asked for a demotion to a "work at home" position reading screenplays and then writing analysis of them. So instead of a shitty desk gig with a very high ceiling (working for James Cameron's company!), he has spent the last five years working out of his gray little apartment in the San Fernando Valley reading shitty sci-fi scripts, making $400 a week, and meeting Asian girls from Craig's List, who are creeped out after one date and never return his calls. Now he's going to Japan to teach English for a year. I think he wants to date that chick from Perfect Blue.

Riot Gear! (Gear!), Thursday, 30 December 2004 19:35 (twenty-one years ago)

'So what time are you open til?'
Until 5:30.
"And when do you open?"
At 8:30.
"So if I come there are 8, will someone be there?"
No, we open at 8:30.
"Oh. So no one will be there at 8, then?"
Well no, because we open at 8:30.
"I see. So if I come at 6, can I still get in?"
No.we.close.at.5:30.
"But I just want to drop something off, so can I do it at 6?"
NO.BECAUSE.WE.CLOSE.AT.530.BUT.YOU.CAN.LEAVE.IT.WITH.THE.GUARD.DOWNSTAIRS.
"Oh no, I have to get ice-cream. I'll mail it instead."

WHAT. THE. FUCK.

luna (luna.c), Thursday, 30 December 2004 19:35 (twenty-one years ago)

i am at library front desk now. the heat is off. lil' space heater isn't reaching hands. brr.

miccio (miccio), Thursday, 30 December 2004 19:35 (twenty-one years ago)

He's gonna mail ice cream?

xpost

Huk-L, Thursday, 30 December 2004 19:36 (twenty-one years ago)

http://www.bawds.org/1_DavFCr.jpg

Riot Gear! (Gear!), Thursday, 30 December 2004 19:38 (twenty-one years ago)

Oh man -- once I told a girl to eat before her appointment for a hysterectomy and she was like "Why? It's just all gonna get removed innit?"

Um, NO! Actually your uterus and your stomach are DIFFERENT THINGS. Or perhaps you thought that when you ate, your food went to your WOMB. Or perhaps you thought that when you had BABIES, you SHAT THEM OUT OF YOUYR INTESTINES. And how wonderful that you're finding all this birds and bees shit out when you're having a flipping HYSTERECTOMY, LADY!

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:39 (twenty-one years ago)

I'm putting in my notice. I'm serious. I can't do it anymore.

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:39 (twenty-one years ago)

"Why? It's just all gonna get removed innit?"

I would have laughed out loud.

Michael White (Hereward), Thursday, 30 December 2004 19:41 (twenty-one years ago)

HAHAHAHAHA

(sorry, roxy)

Jordan (Jordan), Thursday, 30 December 2004 19:41 (twenty-one years ago)

Gear, you might him sound like a loser, but working at home writing analysis of shitty sci-fi scripts sounds like an AWESOME job.

Jordan (Jordan), Thursday, 30 December 2004 19:42 (twenty-one years ago)

Yeah, I just had my second paid feature on comic books published and I feel like the king of kings (not jesus, though, the other king of kings, um, King Rex).

Huk-L, Thursday, 30 December 2004 19:44 (twenty-one years ago)

The awesomeness of that is offset by that guy never being around people and therefore stagnating and being the same person he was back in '99. I was just thinking about this the other day how everyone else I know has moved along in their lives and this guy hasn't budged an inch. Plus I mean, $400 a week for five years straight, that sucks.

But I mean if I had an office job that involved reading shitty sci-fi scripts I'd be happy.

Riot Gear! (Gear!), Thursday, 30 December 2004 19:45 (twenty-one years ago)

What's even worse than working reception is telemarketing and trying to get past reception.

C0L1N B---ETT, Thursday, 30 December 2004 19:45 (twenty-one years ago)

Oh, hell no. I am mean to telemarketers. I'm like "WE'RE DOING SURGERY, WE DON'T HAVE TIME DUDE!" Then I feel the guilt.

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:46 (twenty-one years ago)

That's good, Huk, 'cause his story (as a human) doesn't pan out to well.

xxpost

Michael White (Hereward), Thursday, 30 December 2004 19:46 (twenty-one years ago)

Do any telemarketers really care if they get past reception or not? I mean, do they work on quota or anything?

Jordan (Jordan), Thursday, 30 December 2004 19:47 (twenty-one years ago)

(and where'd you get published, Huk?)

Jordan (Jordan), Thursday, 30 December 2004 19:48 (twenty-one years ago)

Do any telemarketers really care if they get past reception or not? I mean, do they work on quota or anything?

I've worked at a few different places and there's always a quota. Most of these companies hire 15 people every day (basically EVERYONE who applies) and fires the majority of the ones who don't quit.

C0L1N B---ETT, Thursday, 30 December 2004 19:50 (twenty-one years ago)

(just the local newspaper--where I work--AnSWERING PHONES!)

Huk-L, Thursday, 30 December 2004 19:50 (twenty-one years ago)

(among many other things)

Huk-L, Thursday, 30 December 2004 19:51 (twenty-one years ago)

I think they do!
xpost

The worst are the dudes who call and are like "Hey, we're the people who supply your office's printer and copier with toner? If I could just get the numbers off the front of your machine real quick?"

Me: "Um, actually, I bought the toner for the copier at Sam's Tuesday night. Where were you, bro?"

LIARS!

roxymuzak (roxymuzak), Thursday, 30 December 2004 19:51 (twenty-one years ago)

x-post
And while not reaching the quota every day doesnt' neccesarily mean getting fired, your calls are often recorded and giving up easily doesn't look very good.

C0L1N B---ETT, Thursday, 30 December 2004 19:52 (twenty-one years ago)

What desperate lives the really "good" telemarketers must lead.

Jordan (Jordan), Thursday, 30 December 2004 19:52 (twenty-one years ago)

Seriously, is there such thing as a career telemarketer?

Jordan (Jordan), Thursday, 30 December 2004 19:53 (twenty-one years ago)

Haven't you read Death of a Telemarketer?

Pears can just fuck right off. (kenan), Thursday, 30 December 2004 19:55 (twenty-one years ago)

But not well performance evaluated.

Huk-L, Thursday, 30 December 2004 19:56 (twenty-one years ago)

There are some people who are insanely good at it who do account managing-type stuff semi-permanantly, but I can't imagine anyone staying on the phones for more than 6 mos. It's a great skill to have if you're desperate for work, though.

C0L1N B---ETT, Thursday, 30 December 2004 19:57 (twenty-one years ago)

The finest book I have read on telemarketing (or possibly any subject) is Dan Fante's "Mooch".

.adam (nordicskilla), Thursday, 30 December 2004 19:59 (twenty-one years ago)

how well does telemarketing pay?

Maria (Maria), Thursday, 30 December 2004 19:59 (twenty-one years ago)

From my experience: ~$8-9/hr in the U.S., A$12.50-16.50 in Australia.

C0L1N B---ETT, Thursday, 30 December 2004 20:01 (twenty-one years ago)

Damn. I was really hoping that book would be nonfiction, so I would read it.

Pears can just fuck right off. (kenan), Thursday, 30 December 2004 20:03 (twenty-one years ago)

I sort of imagined the good telemarketers as being like Linda Fiorentino in 'The Last Seduction'.

Michael White (Hereward), Thursday, 30 December 2004 20:03 (twenty-one years ago)

Don't even start thinking about it, Maria.

nabisco (nabisco), Thursday, 30 December 2004 20:03 (twenty-one years ago)

I believe Dan Fante's books are sometimes veiled biography, Kenan. But no, not non-fiction.

.adam (nordicskilla), Thursday, 30 December 2004 20:04 (twenty-one years ago)

Something about 'yeah hi, I was calling for ____' irritates me. If you were calling, why are you on the phone now? Can't you just say 'I AM calling for ____'? STOP IT, YOU MENTALISTS.
-- luna (lunace...) (webmail), December 30th, 2004 7:27 PM. (luna.c) (link)

ok, someone is oversensitive...

anyway, to repeat, i hope i get into fucking grad school holy shit

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 20:05 (twenty-one years ago)

x-post
Yeah, I wouldn't do it unless you're desperate.

C0L1N B---ETT, Thursday, 30 December 2004 20:06 (twenty-one years ago)

I think you will.

xpost

.adam (nordicskilla), Thursday, 30 December 2004 20:06 (twenty-one years ago)

The funny part about doing telemarketing is seeing how it’s the people who are the biggest most soulless asshats who turn out to be best at it, and how anyone with a shred of dignity or respect for other human beings is an abject failure. President Bush, for instance, would be a fantastic telemarketer.

nabisco (nabisco), Thursday, 30 December 2004 20:07 (twenty-one years ago)

Ditto for Tony Blair!

.adam (nordicskilla), Thursday, 30 December 2004 20:08 (twenty-one years ago)

ANybody ever work for a collection agency? I sometimes think about applying for a job with one of them because it just seems like pure hell.
Hi, Mr. Ain't Got No Money? You know that money you don't have? We want it all. Now. We're prepared to phone you all day until you crack.

Huk-L, Thursday, 30 December 2004 20:09 (twenty-one years ago)

Is this not largely true of sales in general?

xpost

Michael White (Hereward), Thursday, 30 December 2004 20:10 (twenty-one years ago)

In my experience that wasn't always true, nasbisco. When I was selling cheap holidays, it was certainly the case -- I left after a week and a half. But when I was appointment-setting for home loan guys, there were plenty of people who were just great at being folksy and engaging people.

C0L1N B---ETT, Thursday, 30 December 2004 20:11 (twenty-one years ago)

ANybody ever work for a collection agency? I sometimes think about applying for a job with one of them because it just seems like pure hell.
Hi, Mr. Ain't Got No Money? You know that money you don't have? We want it all. Now. We're prepared to phone you all day until you crack.

Haha, my girlfriend's brother does this and that fact that he keeps getting promoted really worries me.

C0L1N B---ETT, Thursday, 30 December 2004 20:11 (twenty-one years ago)

i hate how working makes me a grumpy and un-fun and un-interesting person. i am a much better person when i'm doing what i enjoy most of the day. i better get into grad school.

don't know if this was covered elsewhere, but grad school doesn't guarantee the happy fun time job you might think. but then, even my former job as a unionized adjunct lecturer in CUNY didn't exactly pay the bills...

xpost

blackmail.is.my.life (blackmail.is.my.life), Thursday, 30 December 2004 20:12 (twenty-one years ago)

It's also my understanding that most of those places just buy out expired debts for pennies-on-the-dollar and aren't capable of any legal action.

x-p

C0L1N B---ETT, Thursday, 30 December 2004 20:13 (twenty-one years ago)

the bills are a lot higher in New York, of course

gabbneb (gabbneb), Thursday, 30 December 2004 20:13 (twenty-one years ago)

many xposts: The degree of soulless asshattery required is surely proportional to the uselessness of the product being hawked, no?

Pears can just fuck right off. (kenan), Thursday, 30 December 2004 20:15 (twenty-one years ago)

They usually only collect a percentage of a debt but they do own the debts so they can sue you.

Michael White (Hereward), Thursday, 30 December 2004 20:16 (twenty-one years ago)

abt grad school: i enjoy reading and writing and teaching a lot more than other things i've done. i'm sure it'll be very taxing in its own way but i don't think i'll quite feel like half a person as i do when i'm doing temp or other such boring work.

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 20:17 (twenty-one years ago)

it's not that teaching is difficult; it's just difficult to make a wage, esp. in nyc (i was a new schooler, which means you get farmed out due to a lack of teaching gigs at the school itself) even if you're making psc-cuny wages. it's tough to cobble together 4 classes to teach and take classes.

temping is a drag of course. i got blacklisted in Philly after trying to organize a bunch of my fellow temps after we were promised a pay raise (which we never got). i quit before they could fire me.

now i'm loath to go back to grad school for my ph.d. since tenure tracked positions are kinda tough to find, particularly when your partner has a steady, well-paid job.

xpost everywhere.

blackmail.is.my.life (blackmail.is.my.life), Thursday, 30 December 2004 20:24 (twenty-one years ago)

I always got the impression that one of Tony Blair's faults was too-hasty acquiescence, which seems like the kind of thing that wouldn't make for a good telemarketer.

jaymc (jaymc), Thursday, 30 December 2004 20:27 (twenty-one years ago)

What I totally hate is the bastards who I get all the time that talk like this

ME: Good morning, can I help you?
THEM: Can I speak to the person in charge?
ME: Yes, that's me, can I help you?
THEM: No, dear, can you put me through to whoever's in charge?
ME: Yes, that would be me, can I help you?
THEM: No dear, can I speak to your boss?
ME: I am my boss. Unless you want me to redirect your call to a bloke in a suit in New York somewhere. (I'm in central Scotland, btw, and no-one from further than the middle of England ever wants to speak to someone that apparently isn't me)
THEM: Really, I need to speak to the manager?
ME: Yes, can I help you...

etc, etc, etc.

Tossers.

Doesn't help that one of my colleagues, whenever he phones someone that doesn't help him, always says something like "what does she know, she's just the wee woman that answers the phone". Yes, SO AM I. BECAUSE ASSHATS LIKE YOU DON'T BOTHER BECAUSE YOU THINK YOU'RE IMPORTANT, THEN ASSHATS LIKE YOU THINK I'M SOME ASSHATTISH LITTLE PHONE-ANSWERING MINION WITH NO OTHER SKILLS OR POWERS OR ABILITIES OTHER THAN THE ABILITY TO ANSWER THE PHONE.

Grrrr.

ailsa (ailsa), Thursday, 30 December 2004 20:28 (twenty-one years ago)

I need a receptionist.

ailsa (ailsa), Thursday, 30 December 2004 20:29 (twenty-one years ago)

And I'm not hiring any of you lot.

ailsa (ailsa), Thursday, 30 December 2004 20:29 (twenty-one years ago)

Haha Ailsa! At my last job, I performed a number of tasks but I had my own title. I'd still get people calling and saying "Hello, could I speak to Mr. V******y's assistant?" and loathe to acknowledge any kind of authority, I'd say
"Well, he doesn't really have an assistant, but I MIGHT be able to help you."
"So you're his assistant?"
"No."

.adam (nordicskilla), Thursday, 30 December 2004 20:33 (twenty-one years ago)

You have powers, Ailsa?! That's so cool!

Jordan (Jordan), Thursday, 30 December 2004 20:34 (twenty-one years ago)

Someone please photoshop Wee-Woman??

Also: in my personal experience the asshat-culling took place while calling for charitable donations (police and veterans' associations) in the state of Wisconsin. I don't know how that ranks, uselessness-wise. The most successful guy was a complete uber-asshat who would amuse himself by putting on fake folksy accents, making up imaginary disabled veterans, telling the occasional racist joke, and just generally being a condescending prick in that particular way that allows people to seem comfortable and friendly (read: “of course I’m comfortable, so far as I’m concerned you’re not even a human being”). As soon as the phones went down he was one of the most disappointing human beings I’ve ever encountered.

nabisco (nabisco), Thursday, 30 December 2004 20:39 (twenty-one years ago)

I think I got one of those calls.

Jordan (Jordan), Thursday, 30 December 2004 20:47 (twenty-one years ago)

This might be a personal issue, actually. I’m convinced there is a level of comfort with other human beings which is inherently condescending and malicious and evil. Kind of a sense of social entitlement, wherein people have so little imagination that they can’t fathom the idea that anyone would differ from them in any revealing or relative way. They seem not to recognize other human beings as having the same independent reality that they do, and it’s certainly not crossed their minds that any differences between their realities and other people’s behaviors might indicate problems with them, as opposed to other people. I actually do kind of see the “so little imagination” part of this with Bush, to be honest. But this is such a weird personal thing that I spent most of fall trying to work through a novel about the subject, so it’s possibly not something for the present conversation.

nabisco (nabisco), Thursday, 30 December 2004 20:56 (twenty-one years ago)

does "work through" mean you've abandoned the novel or that you've finished it?!?!

Amateur(ist) (Amateur(ist)), Thursday, 30 December 2004 20:58 (twenty-one years ago)

Anyway people like this are, yes, spectacular at sales, though I assume they’re also the ones who despite seeming happy and charming wind up killing their wives in cold blood.

(Amst: I can't tell which!)

nabisco (nabisco), Thursday, 30 December 2004 21:00 (twenty-one years ago)

The most successful guy was a complete uber-asshat who would amuse himself by putting on fake folksy accents

Haha, at holiday place there was a schmuck who did this, who, if his end of their calls is any sort of indicator, will certainly be killing his wife in cold blood at some point.

C0L1N B---ETT, Thursday, 30 December 2004 22:07 (twenty-one years ago)

I think the asshat thing is most prevalent in the kind-of second hand "business theory" rhetoric that permeates these companies. Notably the kind of stuff about not letting customers (who you've just cold called!) "push you around".

C0L1N B---ETT, Thursday, 30 December 2004 22:09 (twenty-one years ago)

I temped for one day at the reception for some company where I wasn't even sure what they did, and it was probably the most harrowing day of my life. Nobody who phoned up knew who they wanted to talk to! They kept assuming I had some sort of log-book of everything that was going on in the next week, where in fact I had a piece of paper with some phone extensions on it and nothing else. Plus everyone I tried to put the phone through to seemed to be off on holiday.

Seriously, worst job ever.

cis (cis), Friday, 31 December 2004 01:06 (twenty-one years ago)

Like Ailsa I've had issues with callers not wanting to talk to me, but in my case it was because I worked on an IT support helpdesk as a female (sadly rare) and alarmingly often, men (usually cocky contractors who think they're hot shit because they have a MSCE) called and asked to be put through to support. After I had answered the phone "Hello, Xcompany support, how can I help you? Yes, this is the support helpdesk. No, I'm not reception, yes I can assist you".

The amount of times I'd then get this baffled silence, with "..oh" and then the question.... grrr. YES I AM A GIRL BUT OMG I KNOW HOW TO FIX0R TEH POOTERS!

Trayce (trayce), Friday, 31 December 2004 01:30 (twenty-one years ago)

i feel like i may have done stuff like that before, trayce, and i am abjectly sorry.

Amateur(ist) (Amateur(ist)), Friday, 31 December 2004 07:04 (twenty-one years ago)

xpost - I used to work in a tech call center (or one of the circles of hell, your pick) and this one girl who'd been there awhile told the story of her first day on the phones doing support for some video game. her very first call, the guy immediately refused her help and asked to speak to someone else (i.e - not a girl), and she was practically reduced to tears. pathetic fucking gamers.

contribute, Friday, 31 December 2004 07:14 (twenty-one years ago)

I worked on an IT support helpdesk as a female (sadly rare) and alarmingly often, men (usually cocky contractors who think they're hot shit because they have a MSCE) called and asked to be put through to support.

Aw. I must confess I did this in a record shop only yesterday.

To my abject *shame* and *embarrassment*, my gut feeling on seeing the two staff behind the counter were GIRLS, was "oh no, they're *never* gonna be able to help me with my two vaguely finnicky requests, they won't get my boy-like vernacular" or somesuch total utter shit.

And then they didn't have a clue what I was talking about, and had to grab the BOY from out the back, who solved my problems in a matter of seconds.

Not sure what to make of this ;-)

CharlieNo4 (Charlie), Friday, 31 December 2004 10:01 (twenty-one years ago)

Jesus. When I call our IT helpdesk I'm just so bloody happy that they've condescended to finally answer the phone that I pay little attention to what the voice sounds like as long as they say they'll fix the problem.

Liz :x (Liz :x), Friday, 31 December 2004 10:07 (twenty-one years ago)

Thankfully, I have little contact with actual patients, but the downside of this is that the ones who do get through are the complete psycho nutters who are essentially stalking a consultant because they want to be told that their spinal cancer is someone's fault. Those aren't fun.

Temping on reception is horrific unless you have a few weeks and can get into things. I praise highly places that provide a nice manual for incoming staff/temps, and will always do this on leaving a job unless I really want to screw the organisation.

Liz :x (Liz :x), Friday, 31 December 2004 10:10 (twenty-one years ago)

there were some good ones from the chinese takeaway shop when i worked, but this was like about 5 years ago so i don't remember too many of it.

*right after/during the BSE saga
hi, you know your beef meals..
yes?
are they made with young beef?
er.. pardon?
do you use young beef?
what do you mean? beef from young cows?
yeah
(confused) sure.. all below the age of 10.
great! i'll have a beef chow mein.

ken c (ken c), Friday, 31 December 2004 11:26 (twenty-one years ago)

woops the tag removal thing, should read

*right after/during the BSE saga
[cust] hi, you know your beef meals..
[ken] yes?
[cust] are they made with young beef?
[ken] er.. pardon?
[cust] do you use young beef?
[ken] what do you mean? beef from young cows?
[cust] yeah
[ken] (confused) sure.. all below the age of 10.
[cust] great! i'll have a beef chow mein.

ken c (ken c), Friday, 31 December 2004 11:27 (twenty-one years ago)

this is not on the phone, but still..

*customer arrives.. i have a bad habit of always spinning a pen around my fingers, he sees this
[customer] hey that's pretty cool! where did you learn to do that
[ken] it's an ancient chinese art
[customer] oh, is it?
[ken] no
[customer] oh, i'll have a beef chow mein then

ken c (ken c), Friday, 31 December 2004 11:31 (twenty-one years ago)

i added the beef chow mein bit for consistency.. in the real story he just went "oh"

ken c (ken c), Friday, 31 December 2004 11:31 (twenty-one years ago)

There's no front desk here as such, but we do take about a jillion phone calls a day, and because we sell digital music software (Pro Tools, Logic Audio, and the like), most of them are from people looking for tech support, or for advice on what to buy. Occasionally, we get something like this:

Me: Good afternoon, Super-Duper DAW Emporium.
Cust: Hi, can I speak to someone about making music on the computer?
Me: Sure, go ahead - what's your question?
Cust: Well, I here that this MIDI software is really something else.
Me: (Mentally scrolling through a list of products that this guy may have heard of) Well, which MIDI program were you interested in, sir?
Cust: Y'know, MIDI!
Me: Yes, but which program were you interested in gett-
Cust: (agitated) Y'know, MIDI software!!! God! Don't you sell that?

At which point I have to explain to the guy that he's looking for a specific application, and that just saying "Y'know, MIDI" is like saying "Y'know, design software".
I give him the names of some popular programs, suggest some websites to check out, and politely-but-firmly advise him to call back when he's "a little more familiar with the concepts".

Tantrum The Cat (Tantrum The Cat), Friday, 31 December 2004 15:48 (twenty-one years ago)

YES I AM A GIRL BUT OMG I KNOW HOW TO FIX0R TEH POOTERS!

I know y'all use 'pooters' in reference to computers but, in household at least, 'pooter' refers to something quite different.

Michael White (Hereward), Friday, 31 December 2004 16:03 (twenty-one years ago)

I was told by a previous manager that I have excellent phone manners. I still hate answering it .

tokyo rosemary (rosemary), Friday, 31 December 2004 16:13 (twenty-one years ago)

yeah, i get told that too, and i wonder if i shouldn't be a little more surly at work...

Amateur(ist) (Amateur(ist)), Friday, 31 December 2004 20:52 (twenty-one years ago)

eleven months pass...
a great thread. i am about to temp again and will refuse any front desk offers. it was fun when i did it once before for a glitzy multi media company in the late 90's but those days are over.

kephm (kephm), Tuesday, 13 December 2005 18:45 (twenty years ago)


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