Let's bitch about our stupid, annoying co-workers

If you are late to meet the guy, is he obligated to wait for you? If so, maybe being late would be a good passive-aggressive way to get your point across. I would think that having to sit around and wait for 20 minutes, an hour, what have you, would make this guy more prone to advance scheduling

That thought crossed my mind, honestly have no idea if that would work or just make him worse tbh.

Yeah stop rewarding him by turning up when he calls, hes assuming you still can.

Could you work it on your side to get one of those other on campus employees to meet him?

that other employee being Joey Bananas who will have a "heart to heart" with him?

Lol

I've tried reaching out to a couple supervisors that might be able to help but, y'know, I think it's falling into that "well that sounds like extra responsibility for me that I don't wanna take on" k-hole and will remain unanswered, but we'll see.

dying of laughter right now. This is why my company has stagnated.

5 years ago, we decided to upgrade our call handling platform. ALL teams were supposed to move to it. That became an impossibility almost immediately, because inexplicably, our contracts had standard language about a type of encryption that our new platform was unable to support (without us paying an exorbitant amount of money). our sales execs and our technology team were not communicating. so every client with that language COULDN'T use the new platform. and other clients demanded that language in their contract. so we've had half of our teams on the old platform, half new for 5 years, but we've been telling them eventually we'll get closer to 100%.

Today, I'm told we're abandoning the new platform and going back to the old one, and just changing our case management system. Years ago, we similarly moved 4 teams to a new platform of user content, only to roll it back almost immediately after as we realized it is terrible. We just abort project after project.

you should be a visionary and introduce them to the “fail fast” methodology

they’ve got half of it right

Dayjob client: has been letting past-due accounts slide for years to the point where she has 11 owing four figures and two more owing five figures (and another 15 or so with no payment in years), and I have dutifully sent out invoices and account statements with additional interest and rebilling charges, but yesterday I'd had enough and asked if I needed to keep doing this. Obviously it's long past time for her to take charge of shit and start chasing payment. Part of the problem is that a lot of the very late accounts stem from an annually-renewing directory listing that is opt-out rather than opt-in, and if she actually did anything about it, let's say drop the listings for which there hasn't been payment, the directory would drop to about 40% of its previous size and the financial problems would be obvious to everyone left.

2nd job: one of the servers seems to have trouble processing or retaining info. She's been working there for months and still comes up to me saying things like "I need a Coors...Life? (checks order pad) Light? In a bottle? Does that come in a bottle?" It's possible she may just be high as a fucking kite.

haha that last one

Goddammit. Now I'm hearing "Coors Life" to the tune of "Pop Life."

xxp - ugh, my 2nd job has a contract for which we haven't received payment (we are technically subcontractor to this other company that is the main contractor, but we are doing the majority of the work) ... and the contract is with the City, but with this other company as the main contractor, and my co-worker never got any official contract with anyone (as far as I know) that shows they are supposed to pay us for our work. So, it is kinda awkward asking for payment for a contract that doesn't actually exist?

Someone quite a bit senior to me just sent me an email asking 'who do I contact to do X for me?' where X is a thing that this individual has almost certainly had to contact someone about hundreds if not thousands of times before in the normal course of their job. Like, contextually, it's such an absurd and profoundly stupid question that I don't know whether I'm being punked or whether I should call 911 about the aneurysm this person is currently suffering.

we have a 'mock' client in our system that we use for training only with fictional customer data, and literally you're taught on that client when you set foot in this building. everybody should know they're not real.

and yet they don't, so projects go on, and these people see the mock client on the list of clients. so we occasionally get requests to do work for them like they're a real client. like today, when I got thrown a series of tasks for a 30+ hour work assignment regarding web chat setup. We aren't going to spend 30 hours to set up live web chat for a fake company, guys.

that's not as annoying as the times I still arguments and pushback saying "well they're on the list, we need to do it"

additionally, new hires that handle 401(k) calls aren't trained on processing withdrawals or distribution payments, as we want them to build knowledge and comfort before they go through that training, and then come to find out they have the people we just trained doing them, when we didn't train them on how to do it and told them they wouldn't be.

totally laughing my ass off at the mock client situation ...

also this reminds me of at various points in an old job I had, which was for a performing arts non-profit called the (Founder's Name) Ensemble, and we would get calls and letters addressed to Mr. Ensemble, and at one point the Founder was trying to make a change to a bank account or discuss a tax issue with the state and the customer service rep said that they could only give that information to "Mr. Ensemble"

hahahaha

"Is Mr Starbucks with you?"

we also have to add a "*DO NOT MAIL*" tag to any fictional client accounts so that the documents don't get created and mailed to the fake people at the fake address, and some idiot on one client team I guess thought it was ridiculous that we had to have that, so they got rid of the "*Do Not Mail*" tags in their acceptance environment.

and I looked, and all these letters got mailed to people who didn't exist at addresses that didn't exist...and then said mail was returned. good use of company money there.

omg -- where do these people come from??? (not the fake people, the real ones that do stupid shit)

I don’t work in our retail stores but I sometimes have to stop by to grab stuff or drop off stuff, so I know what the windows look like, which is: drab as fuck. Sloppy. Pale colors against a pale background. Dusty.

My boss asks me for suggestions about getting more customers in (she absolutely won’t do any advertising or marketing) so I tell her we need to make the window displays more eye catching.

Her response is: no one looks at the windows! That’s not what brings ppl in!

This is the same woman whose response to my suggestion years ago that we actually promote the fact that our stuff is locally made was: that’s so gauche!
Eventually we did start promoting it.

you are seriously undervalued, just1n3

otm

people dont look at windows LMAO jfc

One of my UK colleagues has twice now asked me what "RVA" stands for. It is INSANELY well known and common an acronym in telecommunications ("recorded voice annoucement") and this guy being Level 3 for a fucking mobile phone call centre should KNOW THIS SHIT. he always asks me to "dumb down" responses from the phone networks that say things like "site tower degragded performance repair ETA bla date". LIke what else does he think that means GAHHH

a student entered a live training class in MS Teams today where people were actively talking and presenting and typed "I heard class is cancelled today, is that true?"

bit like walking into a McDonald's that's serving customers and saying "I heard you all are closed right now, is that true?"

Xps that’s the thing though - I’m not even suggesting creative solutions, I’m suggesting the most basic things that EVERY other remotely successful business does! I’ve gotta post a photo here one day so you can see how truly bad our windows look. I’m surprised anyone goes into the stores at all.

Tonight my boss texts me a picture she took of her computer screen, showing a listing on our website. This is the following exchange:
Her: did u take this photo
Me: no
Her: who put it up
Me: Susan [a former coworkers mum who did all the transition work when we had to change platforms]
Her: how do people buy it

*now I’m confused*

Me: what do you mean?
Her: Well it is saying you can buy the shirts
I wondered how?
Me: by hitting “add to cart”???
Her: you knew about the photos. I guess that’s what meant
Me: I still don’t understand
Her: I googled [our business] and all these odd shirts came up
I was surprised

*still confused but feeling a sense of dawning understanding and horror and what she’s getting at*

Me: that’s our website
Her: Ok so it links to our website
I didn’t realize that would happen!
Technology!!
I didn’t think google went into our website!!
Me: It goes into every website ever
Her: news to me!!

I mean Jesus Christ the website was right there in the url. But this is the same person who also asked what our “web address” is when she actually meant “email” (she has repeatedly called it our “web address”) and wants to start promoting our business on Twitter (?!??!??!!) even though I’ve been telling her for a year that we need to be focusing on Instagram

please never leave this job, as long as she is willing to keep blindly funding it for years and occasionally thinking "what is... shop?" before making a noise like a stepped-on balloon, we will cherish the content

She has by some miracle had this same business for close to 40 yrs

I mentioned this on the careers advice thread but I'm getting made redundant soon. It has been an absolute disaster.

- our branch is at risk of closure but if it doesn't close then my job role is being eliminated anyway in restructuring, for a replacement position which is 1/3 less salary.

- so if we stay open I'm meant to finish in the middle of December. But if the branch is closing then all of us are finishing at... some point in the future, that could be any time between December and March, yet to be decided. So we pointed out that if I get made redundant, there would still be a need to hire a replacement for what could be as little as four weeks, which obviously makes no sense. It took two weeks for Head Office to realise that yes this might be an issue and put a pause on the redundancy process.

- meanwhile despite knowing I'm getting made redundant at some point imminently, I can't really start applying for new jobs in good faith because I don't know when my last day would be yet, and if I leave before I'm redundant I lose out on the payment, which is significant enough to not be worth abandoning.

- if the branch stays open for now, it could still end up closing in a year or two years. So if you take a new contract on reduced pay then 12 weeks later you're made redundant, you've thrown away a considerable chunk of a redundancy pay-out as your payoff is worked out on the past three months of earnings. This isn't just our branch but every branch. So as you would expect, anyone eligible for redundancy is taking it because it's too big a gamble to risk losing out on several thousand pounds.

- our H.O has obviously been banking on people panicking and taking a lesser contract, not realising that all the people they're "restructuring" have long service and are all eligible for a good payoff, while knowing there's no future in retail.

- so this week I had to have a ridiculous conversation with a grandboss three levels up who wanted to know why I wasn't applying for the new position. "Given the choice between leaving with a good payout, or staying in a job being paid a third less, I think it's quite obvious why." The seniors are spooked now they've realised they've basically forced out their most experienced, expert staff and are going to have to replace them with people who won't have the knowledge, and with the new contracts they won't get any level of committment from them either.

The whole thing has been a fucking nightmare. It's stressful enough being made redundant without having the people making you redundant clearly have no planning or foresight.

(I mean if you think that post is confusing... try living through it and trying to plan your immediate future)

sincere sorry for your situation, delighted "eat shit" to your bosses

Guy briefing us today has an assistant to work the magic next slide button in PowerPoint (coz it's so fucking hard to click and speak) and instead of saying "next slide please" is going with "okaaayyy Richie FLASH FORWARD noooowww!"

Still no updates other than "redundant, at some point in the future" but in the meantime:

- Head Office wants us to go digital and has sent a new Samsung tablet to every branch. The apps include a checklist for what needs done every day. Which is ridiculous because as a manager you're paid to know what to do every day and take it upon yourself to get it done so if you're needing this app then... what are you being paid for?

- the majority of people in our branches are not tech-savvy as it is. The apps themselves do not make anything easier - they've missed loads of stuff out that needs done every day and every week and bundled up multiple major tasks into one small bullet point. The app has clearly been made with no input or feedback from anyone who might actually use it.

- we've been asked to plan our holiday requests for 2021. We don't even know if we will be jobs in January.

- obviously there are no Xmas nights out happening. And given that there's at least 300 people facing redundancy, Head Office thought the best they could do was send us cupcakes via courier. Rather than pay us the money we would normally get for an Xmas night out, which is only usually twenty quid but that's still more than a lukewarm cupcake. They had the audacity to ask us to post pictures of us on our internal social media with our teams enjoying the cupcakes. It is taking all my energy to not post "this tastes almost as good as job security."

that type of shit infuriates me, and it's why I find the show Superstore cathartic, as they lampoon that empty management shit. where they show appreciation in an empty way that actually harms you more than helps (you would have preferred the quid, you got a crappy cupcake, and management demanded you show your appreciation).

I learned when I was a manager that when people are stressed and fearful of their future, empty shows of appreciation are insulting and it comes across as you trying to squash an issue cos you don't want to deal with it.

who the hell asks for someone to plan their entire year's PTO days in December in a REGULAR year, much less a pandemic year, much less in a year where nobody knows how long they'll be employed?

sorry you're having to deal with that bullshit boxed :(

in the uk at least, giving people more money has tax implications which is why bonuses are often paid in vouchers.

because we didn't agree a payrise yet this year (or something) we've all been given an extra day's holiday, to go with the other 21 i haven't taken so far this year because where would i go?

Yeah twenty quid in a voucher would be magic, I could get a litre of decent vodka and pretend everything else isn't happening

I mean twenty quid in your pocket isn't going to change your life but it's going to pay for a little luxury you didn't have before, something nice like a taxi home one night instead of the bus or a decent bottle of wine or something similar you wouldn't normally do.

I learned when I was a manager that when designing systems to be used by other workers, what made them good systems, was having input from the workers that they would actually use them and the new systems would be an improvement

or as the writers of process would call it, user-centered design

Otm

Every branch is going to have idiosyncratic methods and store-specific actions etc. I can see why they might think it helps to standardise processes. The problem is that the standard they've used is not a standard that anyone can or would work with. As you say, no user-centred design!

Soo...IT is tired of getting tickets regarding VoIP phone config. They gave us a troubleshooting guide and told us to use it and stop sending people to them.

The thing is tiny and addresses precisely ONE problem, one that isn't any of the three most frequently reported issues.

and the solution is literally "make sure they typed their login right, have them reinstall the program" for that one issue.

Turns out the most common issue can't be solved by anybody BUT IT - and they've been blaming us for not doing our jobs as the reason for the uptick. Sent them 10 tickets today after i found that out.

if IT is tired of tickets they should make it so the problems stop happening

Also, there are always going to be instances and workers that don't mesh well with whatever system you have to do any given thing ... and any good system has to have a plan in place for dealing with those, what I call "The Mikey Problem" so named because of a former co-worker who would never turn in his timesheet on time and things would always be slightly inaccurate

here watch my talk

hahahah your slides are cool! ... I had no idea you could get a ".fyi"

they've been rolling out new TLDs as a moneymaking scheme for ICANN for some years now.

https://haha.business