You pretty much got it.
This time around I'm teaching people how to process life event coverage changes for health benefits and handle the phone calls and such.
― never trust a big book and a simile (Neanderthal), Thursday, 8 February 2024 23:43 (seven months ago) link
Cool, thanks for answering!!
― butt dumb tight my boners got boners (the table is the table), Friday, 9 February 2024 00:13 (seven months ago) link
Grade 3 class today. 1) a seven-page dayplan, including notes, which links to a 2) Powerpoint with 100 slides (obviously not all for today, but I do get to wade through in search of the ones I need), and 3) a list of six things to do during my last-period planning, headed by a note to "Please complete in the order that I’ve listed them."
#1 priority today: don't get all six things done, and do them in random order.
― clemenza, Tuesday, 13 February 2024 13:24 (seven months ago) link
boss: deadline, deadline, deadline. we can postpone your holidays until after the deadline if need be.
but also
boss: let's drag 14 people into a meeting to talk about "the anchors that weigh us down" and "the winds that move us forward" for an hour
― koogs, Tuesday, 13 February 2024 14:42 (seven months ago) link
oh god, that sounds like complete hell.
― never trust a big book and a simile (Neanderthal), Tuesday, 13 February 2024 15:13 (seven months ago) link
also fuck postponing holidays
welp...new project goes live today. found out that for all four clients, they changed call center security protocols as per a company-wide initiative last year, but not one of them updated their agent reference materials, which all have outdated info.
this is shit that could get someone fired for violating it...and the info is wrong. so now spending my morning having to put together a long email to basically say "you must update this immediately and you cannot hold anybody accountable for making a mistake while the info was wrong"
― never trust a big book and a simile (Neanderthal), Tuesday, 13 February 2024 15:19 (seven months ago) link
(the holiday thing is more that the holiday year runs April - March and you can only take 5 over but that means everybody uses up any excess in March, which is going to impact the work. i have 18 days to take... postponing would allow me to take more over, and not lose them)
― koogs, Tuesday, 13 February 2024 15:40 (seven months ago) link
ahh gotcha. as long as you don't lose any days.
― never trust a big book and a simile (Neanderthal), Tuesday, 13 February 2024 15:42 (seven months ago) link
email sent. not looking forward to 45 email clusterfuck that's coming.
but rather figure this out now than 3 months from now, with my company's legal counsel involved.
― never trust a big book and a simile (Neanderthal), Tuesday, 13 February 2024 16:01 (seven months ago) link
well, the opposite has happened, nobody has responded or even acknowledged even to indicate they're going to look into it.
guessing maybe it's due to how many other things I've reported recently, that they're reacting "oh hey look it's chicken little again, delete", like it's some nitpicky thing and not something that could wind up causing us to violate the terms of our client agreements or get innocent people terminated. i didn't seek out to report this either, just discovered the issue this morning while trying to answer a question for an agent, and if it were a stupid pedantic thing, I could pretend I didn't see it, but it's not.
sigh.
― Neanderthal, Tuesday, 13 February 2024 18:46 (seven months ago) link
One more thing from that dayplan above: "Mark math time sheets that students did today. Put a small box beside a wrong answer so I can get the students to correct it the next day."
1) I marked and discussed them as they brought them up, so need to. 2) Give me a fucking break!
Tiny victory: I avoided the most onerous task on her checklist, #5, and skipped to #6. Class turned out to be great. Even played the "Bizarre Love Triangle" video for them on Peter Hook's birthday--they were very amused by the falling bodies.
― clemenza, Tuesday, 13 February 2024 22:23 (seven months ago) link
lol gotta love people who want to micromanage even when they're NOT there
― CEO Greedwagon (Neanderthal), Wednesday, 14 February 2024 22:40 (seven months ago) link
I kind of lost my shit at work today because someone actually got accused of violating security, and when I investigated, as I knew could happen, the tools they were working from were incorrect. basically, the team's policy had changed to where the customer had to be on the phone to provide information, but the materials that agents use still indicated anybody could call on customer's behalf.
so I had to spend an hour writing a detailed email that stated that the rep should not be held accountable and that no action should be taken against them as a result.
Likewise, another team has the wrong transfer extensions written in their materials....from an old telephony system that doesn't exist anymore. so nobody could figure out how to transfer the call.
it's just absurd that they're basically shitting on a plate and getting mad we can't make salisbury steak
― CEO Greedwagon (Neanderthal), Wednesday, 14 February 2024 22:44 (seven months ago) link
Senor practice manager, trying to get me in trouble, to other manager: "I'm concerned over what was taught. we don't use the term 'XXX' on this team, so I don't know where that came from. also, was 'YYY" taught? I dont' see any reference to it"
me: "the term 'XXX' appears all over your materials, your employee website, and the GUI system that houses account data. in fact, YYY is literally an abbreviation for the term XXX. do you know your own client? here are screenshots"
― CEO Greedwagon (Neanderthal), Friday, 16 February 2024 02:26 (seven months ago) link
i really like the idea of you calling some doofus “Señor Practice Manager” lol
― butt dumb tight my boners got boners (the table is the table), Friday, 16 February 2024 02:48 (seven months ago) link
you want to know exactly when i'm going to take my holidays when my holidays will consist of me sitting on the sofa and watching tv? i have zero plans but you insist on making me plan.
tempted to take the two 'face-2-face' days off, the days when you want us all back in the office. plus all the other days where you've arranged pointless meetings.
(booking holidays was so much easier when i had gf overseas, those medical appointments in an hospital an hour away or when there was snowboarding on the tv)
― koogs, Tuesday, 20 February 2024 17:40 (seven months ago) link
he's now suggesting dates to me, such idiocy as mon, tue and fri of the same week, and the entire week following three days i've already booked (12 days in a row = far too long). also, good friday...
― koogs, Tuesday, 20 February 2024 18:11 (seven months ago) link
he's now on his third iteration
― koogs, Tuesday, 20 February 2024 18:25 (seven months ago) link
I like when I took the afternoon off to go to a baseball game and the boss' boss threw a fit when she saw me walking down the street afterward.
I TOOK THE AFTERNOON OFF. I CLEARED IT WITH MY SUPERVISOR.
― Enjoy Nuoc Mam With Mr. Qualk (I M Losted), Tuesday, 20 February 2024 18:52 (seven months ago) link
Not like I played hooky to watch a game. I was like "enough of this orwellian shit."
― Enjoy Nuoc Mam With Mr. Qualk (I M Losted), Tuesday, 20 February 2024 18:54 (seven months ago) link
did they lose their shit to your face or did you hear about it the next way?
bosses being incredulous that people occasionally spend this time on this Earth doing something enjoyable rather than being a glorified rusty gear, always the worst
― CEO Greedwagon (Neanderthal), Tuesday, 20 February 2024 20:08 (seven months ago) link
I was in a meeting last week in which multiple supervisors used the phrase “work smarter not harder.”
― JoeStork, Tuesday, 20 February 2024 21:23 (seven months ago) link
Neanderthal, to my face. She glowered at me and said "what are you doing out here"?
She's not my direct boss and couldn't do much about it. He signed off on it.
― Enjoy Nuoc Mam With Mr. Qualk (I M Losted), Tuesday, 20 February 2024 22:33 (seven months ago) link
"whatever I goddamn like, that's what I'm doing"
― CEO Greedwagon (Neanderthal), Tuesday, 20 February 2024 22:42 (seven months ago) link
my management encourages me to take my paid time off, and now encourages me to do it regularly because the shit was hitting the fan in november, our pto expires at the end of the year, and after the first week of december I was like “whoops gotta use my pto, see you in january!!”
― ɥɯ ︵ (°□°) (mh), Wednesday, 21 February 2024 02:04 (seven months ago) link
When is the arraignment?
― immodesty blaise (jimbeaux), Wednesday, 21 February 2024 02:05 (seven months ago) link
the holiday thing is the same here. holiday year ends at end of march so it gets quiet towards the end as people use up their spare days. everyone knows this. but this year they've gone and agreed deadlines for early april. (tbf there are external factors, like national events)
but if you're 100% busy during the rest of the year there's no good time to take holiday. i had a week for my birthday and a week for Christmas (and didn't really enjoy either). i struggle with weekends, even.
― koogs, Wednesday, 21 February 2024 06:03 (seven months ago) link
I really need my co-worker to stop telling me they need a "wee", "tinkle", or this morning, a "wee wee". These are grown women. It drives me nuts.
― Benson and the Jets (ENBB), Wednesday, 21 February 2024 10:32 (seven months ago) link
co-workers - there's more than one offender.
― Benson and the Jets (ENBB), Wednesday, 21 February 2024 10:33 (seven months ago) link
That’s a bit Hunni of them tbh. Do your male coworkers tell you they’re off to have a slash?
― steely flan (suzy), Wednesday, 21 February 2024 10:46 (seven months ago) link
lol nope!
Tinkle and wee wee are the first. They're not puppies ffs.
― Benson and the Jets (ENBB), Wednesday, 21 February 2024 10:53 (seven months ago) link
‘Tinkle’ suggests a twee American colleague because British people rarely say this. The ‘if you sprinkle/when you tinkle’ rhyme is horribly American.
― steely flan (suzy), Wednesday, 21 February 2024 11:19 (seven months ago) link
People at work write "brb bio" and it makes me more mad.
Just say brb I don't need to know stuff is coming out of you
― CEO Greedwagon (Neanderthal), Wednesday, 21 February 2024 11:54 (seven months ago) link
Nope - the one who uses tinkle is from Bromley and has never been to the US!
― Benson and the Jets (ENBB), Wednesday, 21 February 2024 12:04 (seven months ago) link
and yeah I hate bio break too - just fucking excuse yourself we don't need to know
The if you sprinkle thing is horrific. I knew someone growing up who had the whole phrase (which I am not typing out here it's bad enough you made me think of embroidered on a hoop in their bathroom. Nope. Just no.
― Benson and the Jets (ENBB), Wednesday, 21 February 2024 12:06 (seven months ago) link
You have a genteel workplace if you’ve never had a colleague excuse themselves for a slash/wazz.
― steely flan (suzy), Wednesday, 21 February 2024 12:07 (seven months ago) link
I was once training people remotely and had one of them tell me they'd had a potluck that day and one of the people severely undercooked something and she described the diarrhea she was having to me as subtly as possible which wasn't much.
Idk what I was more annoyed by, that detail, or the fact that someone fucked up a potluck dish that bad.
Never eat anything at a work potluck that needs to be 165 degrees to spare your intestines
― CEO Greedwagon (Neanderthal), Wednesday, 21 February 2024 12:29 (seven months ago) link
Just say brb I don't need to know stuff is coming out of youpvmnic
― bae (sic), Wednesday, 21 February 2024 15:37 (seven months ago) link
knew you were going to have that teed up
― CEO Greedwagon (Neanderthal), Wednesday, 21 February 2024 15:38 (seven months ago) link
My old boss was great and didn't really care about Workday for vacation. My new boss is a bit different. Further the system works a bit different to how everyone ever communicated (you can roll more than 5 days).
I have about two months vacation to take this year.
I am sure the enthusiasm for me to use it is going to dissipate about as soon as I book some of it.
― horizontal, Wednesday, 21 February 2024 16:35 (seven months ago) link
Let me know if you need legal representation.
― immodesty blaise (jimbeaux), Wednesday, 21 February 2024 16:42 (seven months ago) link
my HR called me back in regards to my escalation. when they announced themselves, they gave the name of our former company.
we spun off in 2018.
― CEO Greedwagon (Neanderthal), Thursday, 22 February 2024 21:18 (seven months ago) link
Received an email this morning that "Unfortunately there are significantly less courses available to teach this upcoming year than there have been in the past years." Besides the grammar error, among the few that really enrage me for some reason, there's also the fact that I have taught *five* courses at this school every year for the past two years— this is basically a huge chunk of staff being downsized, myself included. I have a feeling the school is going to shutter the program, which is unfortunate, especially for the wonderful students I've taught that will now have no alma mater, for all intents and purposes.
As for me, I'll make it work— I'm going back to school this summer, and know how to hustle other shit for a year or so— but JFC, how abysmal.
― butt dumb tight my boners got boners (the table is the table), Thursday, 22 February 2024 22:14 (seven months ago) link
The word "tinkle" is one of the best justifications for censorship.
― Enjoy Nuoc Mam With Mr. Qualk (I M Losted), Friday, 23 February 2024 13:02 (seven months ago) link
― Enjoy Nuoc Mam With Mr. Qualk (I M Losted), Friday, 23 February 2024 13:03 (seven months ago) link
This is a minor one in the scheme of things, BUT.
An otherwise very nice and good to work with newish coworker clears his throat every 20 seconds all day, every day. Cough drops, water and gum have all been offered up. The clearing persists.
― Maxmillion D. Boosted (jon /via/ chi 2.0), Friday, 23 February 2024 16:53 (seven months ago) link
we had a guy who would similarly cough all day. claimed it only happened in the office. we figured it was the fibres from the work carpets.
― koogs, Friday, 23 February 2024 18:02 (seven months ago) link
I used to have a colleague who would regularly take a deep snort, as though clearing his nose into his throat. Not sure why, I guess it had to do with sinus issues.
― immodesty blaise (jimbeaux), Friday, 23 February 2024 18:55 (seven months ago) link