the ilx group

the ILX group

Featuring PRINCE2, PRINCE2 Agile, and lean management, in case you need to get your lean under control while deftly enjoying the new PRINCE.

sure, why not

Bad news, folks

Poor customer service
Poor customer service. No one responded to my email some time ago that the PRINCE2 Agile Practitioner online course was simply the Foundation course with no practice exams or additional support for Practitioner provided. I reached out on their website chat and turns out there is a practice exam (only one) but it cannot be accessed via their app, only the browser. When you access the portal on the phone, it asks you to download the app "for the best experience". I was happy there actually was a practice exam but I really wouldn't have known the app didn't have all the resources. The customer service was not very polite and I felt accused of accessing the course incorrectly (should be done via computer/laptop apparently - if so, why is there an app?) and when I was simply providing constructive feedback I was made to feel like it was my problem, and they stated they've never come across it before (so must not be a problem, or just mine?). I wonder how many have done this course and not been prepared for the exam.

Had the experience with customer service been better and not made me feel like this was my fault, I wouldn't be writing such a negative review. The online course itself is alright for a Foundation course, but not sufficient for Practitioner.

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No manuals provided for a course that…

No manuals provided for a course that needs the manual, it was like turning up for a driving lesson and having no car, took until half way through an intense three day course until it was resolved, and even that was complicated where I needed to create a login with a different company and install some special software before being able to download the book.

The course on zoom was ok but everyone had the same issue and it was therefore difficult for the trainer to deliver, he did his best under the circumstances.

I knew we shouldn't have outsourced customer service, but it's such a cost sink...

I dunno, judging by the review it seems like we did the customer service inhouse.

Back in about 2010 when I was working in public sector procurement, my director stopped me in the corridor and said 'Nick, we need to talk about ILX'. Almost gave me a heart attack, but instead it turned out to be a rather more prolonged and agonising sort of death in the form of a week of Prince2 training.

Heh. Believe there was another website with ilx in the name way back when as well.

Was it ilxeither.com?

Hahaha!

my name is Prince
and I am sucky