Rolling Consumer Alerts

Surprised not to find such a thread, not on ILE anyway.
I was thinking once again of pulling the trigger, buying new computer on Amazon, usually the easiest/most automatic place for most of my related purchases, but just now saw this:

OTPs were launched by Amazon to provide extra security for high-value orders. The company is the only delivery service to use the system, otherwise commonly used by financial companies to verify online transactions.

However, an investigation by the consumer group Which? found that the system had failed to prevent thefts, with customers complaining that their orders were driven away or found to be swapped out after they had provided their OTP.

Which? said it had received numerous complaints from empty-handed customers who were refused refunds by Amazon because their OTP had triggered a “delivered” notification.

Guardian Money has been contacted by other customers who have experienced the same problems.

One reader said that the £470 Xbox he had ordered for Christmas had been switched for a box of Snickers. Amazon failed to refund him and successfully contested the chargeback claim he issued with his bank. Another claimed that she submitted the OTP for a £799 iPhone and received a pull-along duck. Both were refunded after contact from Guardian Money.

Whoa!