AirHitch: Cheap way to cross the ocean or mindwashing cult?

I don't know if any of you have ever tried AirHitch, which is a system by which travelers with a great deal of flexibility in terms of schedule and destination can get across the Atlantic for ridiculously little money. That's how my brother got to my wedding in Vienna for about $300 six years ago (New York - Milan and then Luxembourg-New York on the way back), and I'm trying to get to Vienna myself sometime next week the same way. There are also positive testimonials all over the net, and it seems to be a fun system that actually works.

BUT -- actual contact with the folks from AirHitch has, in the last few days, been a surrealist nightmare. Imagine, if you will, a travel agency run by the Comic Book Store Guy in the Simpsons after he's read Zoot Horn Rollo's book and decided to try out a few mind control techniques. All questions are rudely returned with indications of great doubt that I'm cut out to fly this way, that I don't get anything about the system, that I obviously haven't read the web page (which I have, and when you read it, we can play Spot the Contradictions together), that I know nothing, and my objections to this are referred to as "metalinguistic commentary" and I am told that if I continue to complain I will not be given opportunities to fly.

What's striking to me about this is that I'm recognizing ego-destroying techniques of the type that cults like to use -- and I just wanna get over the ocean. Does anyone know any more about this mysterous group (who will only refer to themselves as a collective)? Am I gonna get hosed? Or if I take this flight, will I be the one referring to myself in the first-person plural and teling you all that YOU don't get it?

(Also: shouldn't there be a travel category?)