Technical Scanner Question

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Sorry, boring request for help. I've tried pretty much everything I can think of. I have an HP Scanjet 2200c and it's not working. It just scans in a big black page whenever I try to scan lately (color and b&w photos). I don't know why? The light doesn't appear to be burnt out on the scanner and it was working last week. I tried reconnecting it, rebooting computer, opening scanning programs without anything else running, etc. Has it just gone bad and it's telling me to suck it?

― Allyzay, Thursday, 23 October 2003 01:33 (twenty-two years ago)

If you have any other programs on your machine that use TWAIN-style image capturing, such as cameras, etc, perhaps it's trying to grab the image from those, which would mean checking your settings from whatever application you're trying to scan from, checking out the "acquire" option in the menu system, and making sure you select the HP scanner.

If it actually seems to be trying to scan the items in question (ie., the scanner actually mechanically fires up, the light goes on, and the scanner component inside starts moving) then not sure what's going on.

― Sean Carruthers (SeanC), Thursday, 23 October 2003 01:40 (twenty-two years ago)

As long as we're on the subject, my HP scanner has been making terrifying grating sounds and scanning weird stripes of colour instead of the image in question for a year. What could possibly be wrong?

― Sarah Pedal (call mr. lee), Thursday, 23 October 2003 01:42 (twenty-two years ago)

It actually fires up and does everything like normal, including light going on. It's behaving exactly as always but doesn't scan...I will try your suggestion though.

The thing is it has done this on a couple of occasions before, when my computer was dying out the first time. It corrected itself. I have no idea what this is about. It's been a couple days now of doing this.

― Allyzay, Thursday, 23 October 2003 01:44 (twenty-two years ago)

Dude, Sarah, we might somehow have the same problem? I found this FAQ!

― Allyzay, Thursday, 23 October 2003 01:52 (twenty-two years ago)

"terrifying grating sounds" has the ring of bad hardware malfunction, probably the gears that move the scanning component down the body of the scanner are slipping or somehow stuck. May just require a bit of grease on the moving parts but could also require total replacement of the scanner, unfortunately.

If everything is moving, and the light's firing up, it may just be the driver that's messing up, especially if you say this is what was happening last time your computer was dying. You may just want to reinstall the driver for the scanner to see if that helps. Dunno if this URL will work but you can try this or just check the "support" option at www.hp.com to find the proper driver for your scanner.

― Sean Carruthers (SeanC), Thursday, 23 October 2003 01:53 (twenty-two years ago)

Yeah, cross-post, you'd get awful scans and a horrible grinding noise if you have your lock engaged, so check the back (or bottom) of the scanner to make sure it's unlocked and shit.

― Sean Carruthers (SeanC), Thursday, 23 October 2003 01:55 (twenty-two years ago)

Yay, I'm going to try the stuff on that FAQ!

It was really fucking weird how it started malfunctioning. I was trying to scan images from a book, and the first one worked perfectly. The second time...*bbzzzzzz*

― Sarah Pedal (call mr. lee), Thursday, 23 October 2003 02:02 (twenty-two years ago)

The suggestions on their faq haven't helped :(

― Allyzay, Thursday, 23 October 2003 02:16 (twenty-two years ago)

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