So I just handled a dissatisfied person. Not a customer ever, but somebody who thought I was doing a shitty job and wanted to talk to my boss. I was politely trying to explain the process of what I do to him and why it's unfortunate he feels that way, but it's not my problem. Then he starts hurling invective at me, generally of the four-letter variety, and I say, I says:
"Listen buddy, you wanna insult me? Take a number and go to the back of a very long line!"
I'm not sure what I meant by that, and I think he was even more perplexed. But I felt more a minute like someone in charge of his life.
― Huckleberry Mann (Horace Mann), Monday, 10 November 2003 17:19 (twenty-one years ago)