have you made an official complaint lately? is it worth it? (in this case i'm not sure it would be but i was bloody annoyed i tell thee)
― stevem (blueski), Monday, 1 December 2003 15:52 (twenty-one years ago) link
― Markelby (Mark C), Monday, 1 December 2003 15:56 (twenty-one years ago) link
― Ricardo (RickyT), Monday, 1 December 2003 15:57 (twenty-one years ago) link
I complained that an N89 went flying past me on Aldwych in March. Letter back saying 'no he didn't'. Realised was a forlorn hope to persuade them their driver was lying like a cheap watch.
I complained that despiute the rule that a train under 1 hour late doesn't qualify for compensation, the late arrival by 20 minutes of a train into Kings Cross mean I missed my last train home from London bridge and had to get a cab. They also told me to politely feck off.
In the good old days (circa 1999), I had an excellent complaint-good outcome ratio with First North Western and Virgin trains. I don't know what I'm doing wrong.
― Dave B (daveb), Monday, 1 December 2003 15:57 (twenty-one years ago) link
WHAT THE FUCKING FUCK FUCK FUCK? Yes that makes up for losing my parcels, all the stuff I sent overseas (nothing has arrived) and ARGH ARGH ARGH the sodding Olympic BID is some kind of COMPENSATION?!!? I am more angry than if they did nothing.
― Sarah (starry), Monday, 1 December 2003 15:58 (twenty-one years ago) link
― Huckleberry Mann (Horace Mann), Monday, 1 December 2003 15:58 (twenty-one years ago) link
― Vicky (Vicky), Monday, 1 December 2003 16:03 (twenty-one years ago) link
― Markelby (Mark C), Monday, 1 December 2003 16:05 (twenty-one years ago) link
― stevem (blueski), Monday, 1 December 2003 16:09 (twenty-one years ago) link
THE OLYMPICS!!! So, strikes happened as everything is going down the shitter. So instead of using our cash to make this BETTER, we'll chuck it away on a city that's doing perfectly WELL without the Olympics, whose residents I doubt really GIVE A CRAP about the Olympics and who wouldn't be able to go anyway as their tickets will get LOST IN THE POST!!
ARRGHHHHHHHHHHHHHHHH.
― Sarah (starry), Monday, 1 December 2003 16:10 (twenty-one years ago) link
― mark p (Mark P), Monday, 1 December 2003 16:13 (twenty-one years ago) link
― stevem (blueski), Monday, 1 December 2003 16:15 (twenty-one years ago) link
― Huckleberry Mann (Horace Mann), Monday, 1 December 2003 16:16 (twenty-one years ago) link
― mark p (Mark P), Monday, 1 December 2003 16:17 (twenty-one years ago) link
― stevem (blueski), Monday, 1 December 2003 16:18 (twenty-one years ago) link
― Markelby (Mark C), Monday, 1 December 2003 16:19 (twenty-one years ago) link
― mark p (Mark P), Monday, 1 December 2003 16:19 (twenty-one years ago) link
― stevem (blueski), Monday, 1 December 2003 16:22 (twenty-one years ago) link
― Huckleberry Mann (Horace Mann), Monday, 1 December 2003 16:23 (twenty-one years ago) link
― ken c, Monday, 1 December 2003 16:24 (twenty-one years ago) link
― Sarah (starry), Monday, 1 December 2003 16:26 (twenty-one years ago) link
― Madchen (Madchen), Monday, 1 December 2003 16:35 (twenty-one years ago) link
― Madchen (Madchen), Monday, 1 December 2003 16:37 (twenty-one years ago) link
― RJG (RJG), Monday, 1 December 2003 16:37 (twenty-one years ago) link
― Madchen (Madchen), Monday, 1 December 2003 16:39 (twenty-one years ago) link
Thank you for bringing this incident to our attention. I hope you now realise you are liable to face legal proceedings unless you return the amount paid to us which you can do by cheque.
If we do not hear from you within 30 days we will be forced to initiate legal proceedings.
Yours sincerely
Cecil B Urquhart, MSE
― Cecil B Urquhart (blueski), Monday, 1 December 2003 16:42 (twenty-one years ago) link
― Madchen (Madchen), Monday, 1 December 2003 16:46 (twenty-one years ago) link
Last week I complained about the login button to our staff intranet being DISGUISED as a random logo. Yes, it's very clever and impressive that you know how to make a rollover effect but WE JUST NEED TO LOG IN AT THIS POINT. And I got a VERY rude email back today. Tossers.
― Archel (Archel), Monday, 1 December 2003 16:54 (twenty-one years ago) link
― stevem (blueski), Monday, 1 December 2003 16:56 (twenty-one years ago) link
― Markelby (Mark C), Monday, 1 December 2003 17:11 (twenty-one years ago) link
― Archel (Archel), Monday, 1 December 2003 17:26 (twenty-one years ago) link
― Markelby (Mark C), Monday, 1 December 2003 17:29 (twenty-one years ago) link
― jel -- (jel), Monday, 1 December 2003 17:30 (twenty-one years ago) link
― Archel (Archel), Monday, 1 December 2003 17:31 (twenty-one years ago) link
― Emilymv (Emilymv), Monday, 1 December 2003 17:34 (twenty-one years ago) link
― smee (smee), Monday, 1 December 2003 17:48 (twenty-one years ago) link
― mark s (mark s), Monday, 1 December 2003 18:58 (twenty-one years ago) link
The moment when the fury finally settles into something one could articulate in a stern letter (something with a really caustic opening sentence before the chronological litany of incompetencies) is all too brief.
Which is why I never gave Comet the what-for they truly deserved for failing to deliver a fridge six times (just the impotent misery of having some Scouse salesgit in their Greenwich store HANG UP ON ME when I lost my rag after being shuttled between half a dozen useless employees) and why I'll be simmering until 2008 over the inconvenience of making manual sodding payments on a secured loan because Halifax and Lloyds couldn't get their collective freakin' act together to communicate with each other on my behalf (14 phone calls on that one).
The way major companies have encircled themselves with call centre cannon-fodder is very smart. How can you vent at some 19-year-old in a Cardiff industrial park on minimum wage who is counting the hours to her next authorised loo break?
― Michael Jones (MichaelJ), Monday, 1 December 2003 19:24 (twenty-one years ago) link
― RJG (RJG), Monday, 1 December 2003 19:26 (twenty-one years ago) link
I bought a fridge freezer from them at their clearance warehouse in Glasgow. 'Can you deliver to Yorkshire?', 'yes, sir, anywhere in the UK for £11.95'. True to their word they did deliver it, 5 month's later and after numerous phone calls, emails, letters and missed appointments.
― Billy Dods (Billy Dods), Monday, 1 December 2003 19:38 (twenty-one years ago) link
― Martin Skidmore (Martin Skidmore), Monday, 1 December 2003 20:22 (twenty-one years ago) link
― C J (C J), Monday, 1 December 2003 20:29 (twenty-one years ago) link
― Markelby (Mark C), Tuesday, 2 December 2003 12:56 (twenty-one years ago) link
― suzy (suzy), Tuesday, 2 December 2003 13:17 (twenty-one years ago) link
― Mandee (Jerrynipper), Tuesday, 2 December 2003 13:43 (twenty-one years ago) link
― stevem (blueski), Monday, 22 December 2003 12:41 (twenty-one years ago) link
― Pinkpanther (Pinkpanther), Monday, 22 December 2003 12:49 (twenty-one years ago) link
― m. (mitchlnw), Tuesday, 20 July 2004 21:52 (twenty years ago) link
― m. (mitchlnw), Tuesday, 20 July 2004 21:55 (twenty years ago) link