Lets talk about Technical Support/Customer Service for companies with the inevitable lengthy 'on-hold' times.

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I fucking hate it.

Ive been on hold for a total of 9 hours within the last 5 days trying to reach someone at Veritas.

― Spinktor au de toilette (El Spinktor), Thursday, 4 March 2004 16:57 (twenty-one years ago)

"Your business is important to us, your call will be answered by the first available technical support representative in the order in which it was recieved..."

//Queue cheezy elevator music//

― Spinktor au de toilette (El Spinktor), Thursday, 4 March 2004 16:58 (twenty-one years ago)

blame big business, management cutting the workforce, then stuffing it spockets with cash.

― kephm, Thursday, 4 March 2004 17:06 (twenty-one years ago)

Success.

― TOMBOT, Thursday, 4 March 2004 17:07 (twenty-one years ago)

Fuck that. Stupid ass spockets.

― Spinktor au de toilette (El Spinktor), Thursday, 4 March 2004 17:09 (twenty-one years ago)

haha
hitting "0" while you are on hold sometimes gets you through quicker

― kephm, Thursday, 4 March 2004 17:14 (twenty-one years ago)

In Britain if you hit the star key twice, you get through straight away.

― suzy (suzy), Thursday, 4 March 2004 17:15 (twenty-one years ago)

"We Don't Support That"

― chopher, Thursday, 4 March 2004 17:16 (twenty-one years ago)

Wow. It is all coming together.

Ive actually escalated this request to "Tier 3" support, which has 2x the hold time.

― Spinktor au de toilette (El Spinktor), Thursday, 4 March 2004 17:19 (twenty-one years ago)

Waiting on hold for 25 minutes and then getting transferred & cut off by the person who answered the phone... dud.

― dave225 (Dave225), Thursday, 4 March 2004 17:21 (twenty-one years ago)

Broadcast equipment tech support is an unimmaginable dream. Never more than too rings, as it bloody well should be for a £30,000 video recorder.

― Ed (dali), Thursday, 4 March 2004 17:29 (twenty-one years ago)

Is that true? That hitting the star key twice? Almost makes me want to phone NTL...

― Rumpy Pumpkin (rumpypumpkin), Thursday, 4 March 2004 17:52 (twenty-one years ago)

Works for NatWest but I reckon there's a few 'standard' systems. But when I am ringing NatWest all that means is the unpleasantness starts sooner rather than later.

― suzy (suzy), Thursday, 4 March 2004 17:56 (twenty-one years ago)

I beat Veritas Backup Exec 9.1, booyah fuckers.

― Spinktor au de toilette (El Spinktor), Friday, 5 March 2004 17:17 (twenty-one years ago)

the end guy is really hard.

― teeny (teeny), Friday, 5 March 2004 17:25 (twenty-one years ago)

The giganticus treeasaurus boss in the 2nd map was the worst.

― Spinktor au de toilette (El Spinktor), Friday, 5 March 2004 17:26 (twenty-one years ago)

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