What's your idea of good customer service?

As somebody who works with media now, too, I can tell you I hate saying it as much as I do hearing it.

One time I was in the metal section in a cd store and two girls, 3 minutes apart asked if they could help me, and both mentioned that THE new metal cd (not A new metal cd, THE new metal cd) out was Gwar. And they both said the word Gwar with a discomfort you usually associate with bad gas.

What do you write?

Aren't "religious studies" just Sunday school?

ARRGH.

customer: Do you work here?

(What I hate most about that is how often I'd say it, because it was true.)

Where's Reserves?

I ordered mr teeny's graduation present from them (horrible site design and ordering process but good prices!) and they rang me up and confirmed my order, and when I mentioned it was a graduation present, they asked what the school colors were and said they would gift-wrap it in those colors for me!

it's funny 'cause it didn't happen to me.

I presume that this is somebody's idea of good customer service, but it has made me feel weird when being on the receiving end of it. In the past year, I've twice received an erroneous package from companies that I've ordered from and when I pointed this out to their customer service, they just advised me to keep the incorrect item. I would have been happy to pay for return shipping to send it back to them, but the customer service people were basically like "no, it was our mistake. We'll send a replacement. Please keep the original item or find someone else who you think might like it." Has this ever happened to any of you? It feels really weird to me.

It’s probably to do with how returns are processed through some internal stats right? They’d rather take the hit of the loss than record it as a return from the wrong person, idk?

Yeah, I figure it has to do with some sort of accounting/stats thing that I don't understand.

Although neither were "from the wrong person". In one case it was a very expensive order that I had called to cancel/refund about 20 minutes after placing it, but appeared on my doorstep a week later anyway. In the other case, I had ordered something from the company but they sent the wrong size. They did send the correct size when I called them about it.

I'm sure it all adds up to well less than having a physical shop. Do they have one? I find the combo physical/online shops are understandably less helpful in these cases.

Anyone notice that they get a lot more emails about shipping since covid? They seem to be heading off any "where's my package?" calls by having emails sent to you every step of the way. Could do without it!

Yeah. Hermes sends me three identical emails every time something minor changes with an order they’re responsible for delivering. “We received your order!” “Your item is scheduled for dispatch!” etc

Can’t believe how some places are still using COVID as an excuse for understaffing their call centres. “Wait times may be longer due to the ongoing pandemic”. No, fuck YOU.

I'm so used to bad customer service that good customer service leaves me reeling a bit. The quick-lube place that did my oil change last week didn't reattach the cover under the drain correctly, and it was hanging loose and dragging the ground for a few days until I could get back to them. They didn't give me any grief or "how do you know we did it?", just a sincere apology, a quick fix and a $20 coupon for the next oil change. I keep thinking I shouldn't feel so relieved and grateful!

Took my car to a garage a couple of years ago. Work involved lifting seats and front panel. When I went to pay the bill, the guy gave me £1.64. What's this for? It was loose change which had fell down the gaps over the years. Amazed that they would be so honest and not just pocket it.