I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (twenty years ago)
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (twenty years ago)
― Aaron A., Friday, 4 March 2005 22:07 (twenty years ago)
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (twenty years ago)
― cutty (mcutt), Friday, 4 March 2005 22:11 (twenty years ago)
― hstencil (hstencil), Friday, 4 March 2005 22:11 (twenty years ago)
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (twenty years ago)
― cutty (mcutt), Friday, 4 March 2005 22:13 (twenty years ago)
― Ed (dali), Friday, 4 March 2005 22:15 (twenty years ago)
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (twenty years ago)
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (twenty years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (twenty years ago)
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (twenty years ago)
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (twenty years ago)
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (twenty years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (twenty years ago)
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (twenty years ago)
― Ed (dali), Friday, 4 March 2005 22:43 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (twenty years ago)
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (twenty years ago)
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (twenty years ago)
― cutty (mcutt), Saturday, 5 March 2005 00:06 (twenty years ago)
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (twenty years ago)
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (twenty years ago)
― biznotic, Saturday, 5 March 2005 02:10 (twenty years ago)
― RJG (RJG), Saturday, 5 March 2005 02:36 (twenty years ago)
― Ed (dali), Saturday, 5 March 2005 06:51 (twenty years ago)
― TOMBOT, Saturday, 5 March 2005 20:08 (twenty years ago)
― amandasc, Saturday, 5 March 2005 20:38 (twenty years ago)
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (twenty years ago)
― Ed (dali), Saturday, 5 March 2005 22:21 (twenty years ago)
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (twenty years ago)
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (twenty years ago)
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (twenty years ago)
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (twenty years ago)
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (twenty years ago)
― TOMBOT, Monday, 14 March 2005 17:49 (twenty years ago)
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (twenty years ago)
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (twenty years ago)
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (twenty years ago)
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (twenty years ago)
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (twenty years ago)
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (twenty years ago)
― TOMBOT, Monday, 14 March 2005 18:47 (twenty years ago)
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (twenty years ago)
― RJG (RJG), Monday, 14 March 2005 18:50 (twenty years ago)
Good idea
― calstars, Saturday, 15 February 2025 23:55 (four months ago)
https://i.postimg.cc/g0NG1LPh/IMG-1554.jpgNo I don’t want to search your shitty streaming service. I want to search my own library by default you fucks
― calstars, Monday, 17 February 2025 21:00 (four months ago)
2814, good album
― ɥɯ ︵ (°□°) (mh), Monday, 17 February 2025 21:16 (four months ago)
Well, yeah
― calstars, Monday, 17 February 2025 21:29 (four months ago)
And if you don't have apple music you get ads for it constantly, a la Apple News.
― encino morricone (majorairbro), Monday, 17 February 2025 22:15 (four months ago)
Do I need to avoid Sequoia or am I safe to install?
― I think we're all Bezos on this bus (WmC), Sunday, 2 March 2025 16:25 (four months ago)
All good here
― ɥɯ ︵ (°□°) (mh), Sunday, 2 March 2025 16:26 (four months ago)
I'm getting some audio pops in iTunes when switching apps now, but not sure if I can blame it on Sequoia
― rainbow calx (lukas), Sunday, 2 March 2025 18:22 (four months ago)
Bit of an edge-case, but if you were using a Canon DSLR or mirrorless camera as a webcam, Sequoia seems to break it, and Canon don't seem to care enough to fix the free version of their webcam software (apparently fixed - months late - in the paid version). Other than that, it's been fine. The slo-mo 4k wallpapers are very nice.
― Michael Jones, Sunday, 2 March 2025 19:14 (four months ago)
All good with Sequoia here
― Elvis Telecom, Monday, 3 March 2025 01:13 (four months ago)
OK, installed and seems ok, thanks all.
― I think we're all Bezos on this bus (WmC), Monday, 3 March 2025 02:35 (four months ago)
I have figured out how to stop the "this app has turned off reaction effects" dialog when you start a Zoom and I will share for only $100
― rainbow calx (lukas), Wednesday, 5 March 2025 02:07 (four months ago)
No longer able to sync my Mac and my iPhone (which I only really need in order to put music on my phone.) Backing up the phone to the Mac works, but sync just ... stops.
― rainbow calx (lukas), Wednesday, 5 March 2025 21:23 (four months ago)
iirc it involves turning off the sync on both devices and then re-enabling it. Either that or signing out of iCloud on both then signing back in on both. Wonderful functionality.
― assert (matttkkkk), Wednesday, 5 March 2025 22:46 (four months ago)
This is quite edge-casey, but if you have two browser windows open and you fullscreen one of them, you can't cmd-tab out but not back again. It takes you to the other browser window and you have to go to the window menu and select the other window.
― birming man (ledge), Thursday, 6 March 2025 09:27 (four months ago)
Also, today I had a small charge applied to my Apple Wallet for TuneIn radio, which I don't remember ever having to pay for in the past and don't currently have installed on any devices. So now I find out what's going on with that. It's possible that my dad's phone has it installed in my name or something?
A very good customer service person in TuneIn fixed this for me. I don't remember signing up for a new premium subscription, but it seems I did, except it was through my Apple ID, so the real email address was hidden from TuneIn (which is why she couldn't find me) and it didn't show up on my ordinary list of subscriptions. I had to go into Settings - My Name - Apple ID, iCloud Media & Purchases - iCloud - Hide My Email in order to find it. How very annoying.
― trishyb, Thursday, 6 March 2025 09:35 (four months ago)
you can't cmd-tab out but not back again.
you *can* cmd-tab out but not back again.
― birming man (ledge), Thursday, 6 March 2025 09:59 (four months ago)
> if you have two browser windows open and you fullscreen one of them
i just had a thing where i was trying to share a maxed browser window on Teams but it wasn't showing up in the list of shareable windows, like it didn't exist
― koogs, Thursday, 6 March 2025 11:37 (four months ago)
Dumb ass company can’t even come up with a good charging solution. Gotta grab this fuckin cable on the literal floor or else this hockey puck on my desk in the way of other shit
― calstars, Friday, 7 March 2025 22:22 (four months ago)
just wondering ...
on my iphone's lock screen, post update, i now get an intensely colorful/intricate summary of whatever media i have just been playing, whether it's youtube or streaming music or whatever. is it possible to change this?
― budo jeru, Thursday, 13 March 2025 22:39 (three months ago)
Press and hold the Lock Screen and you’ll get the customisation options. I changed mine to the weather.
― Ed, Thursday, 13 March 2025 23:40 (three months ago)
lost my airpods today. second pair i was on. ffs. location tracking was on, but the case battery was flat. i guess it's in the business model, isn't it... airpods do sound incredible to me, but in half a mind to buy decent wired sennheiser earphones, instead. the mic on the airpods is trash and i never made calls with them, anyway...
― maelin, Wednesday, 19 March 2025 00:20 (three months ago)
i have a 10 yr old ipad that i basically only use for youtube. by now the youtube app doesn't work with my old version of ios. looking for fixes online ppl said you could delete the youtube app, go to the app store and download the last supported version. once i do this, the youtube app works for a day or two before i have to go through the same process again. i wonder why this fix works but only for a day or two, does anyone know?
― Jibe, Thursday, 20 March 2025 10:41 (three months ago)
tim apple wants you to buy a new apple ipad
― 龜, Friday, 21 March 2025 02:07 (three months ago)
dastardly tim apple has won again, i will have to buy a new one as that workaround doesn't work anymore
― Jibe, Wednesday, 26 March 2025 15:48 (three months ago)
Does youtube work in safari? Is upgrading the OS an option or have you reached the supported OS limit?
― Philip Nunez, Wednesday, 26 March 2025 16:02 (three months ago)
upgrading the os not possible, after os 12.something my ipad stopped being supported. youtube might work in safari but the ipad had become so slow, each page takes so long to load that it's not worth the hassle. at this point it was just the youtube app that worked. it had a good 10 year run, i can't complain. a new ipad will feel insanely fast once i go ahead and buy one
― Jibe, Thursday, 27 March 2025 07:58 (three months ago)
I run Plex off a horribly old computer running Windows 8.1. I made the mistake of updating my iPad Plex app, which now tells me I need to update my server (which my ancient computer is incapable of).
Is there any way to downgrade my iPad Plex app to the version that actually worked for me a few days ago?
― mookieproof, Sunday, 13 April 2025 07:09 (two months ago)
i'm guessing the answer is no, and i'm honestly seething about this
― mookieproof, Sunday, 13 April 2025 07:13 (two months ago)
it's not even like it helps apple to make me buy a new windows computer
― mookieproof, Sunday, 13 April 2025 07:15 (two months ago)
Isn’t that a plex choice and issue and not an apple one?
― dan selzer, Monday, 14 April 2025 11:18 (two months ago)
i'm switching to infuse to use as my plex client (still using plex server), hoping that will resolve some codec issues i've been having
― 龜, Monday, 14 April 2025 13:37 (two months ago)
Infuse absolutely rules. You need the pro subscription for Dolby Atmos decoding I think. Very much worth an annual fee to me.
― assert (matttkkkk), Monday, 14 April 2025 13:38 (two months ago)
I imagine there's not an LG client.
I'm kind of annoyed at Plexamp for just not working anymore for me outside my local network but that's another thread probably.
― Tracer Hand, Monday, 14 April 2025 21:42 (two months ago)
did you switch ISPs, or did your ISP switch to using carrier grade NAT? that'd do it. there are some ways around it.
― ɥɯ ︵ (°□°) (mh), Monday, 14 April 2025 21:43 (two months ago)
hgnghgghghhhhhhhghhh
― Tracer Hand, Monday, 14 April 2025 21:54 (two months ago)
mostly? but neither of them told me the ramifications of updating and it's apple who never ever lets anyone downgrade
― mookieproof, Tuesday, 15 April 2025 02:13 (two months ago)
yeah, sucks all around. sounds like Plex made a breaking change to their client software that didn't let it work with older server versions, Apple aggressively wants you to keep your apps up to date, mostly with good reasons, and nobody wants to support old versions of software forever
― ɥɯ ︵ (°□°) (mh), Tuesday, 15 April 2025 14:35 (two months ago)
OK, I really fucking hate Apple suddenly.
Last night I installed the latest Sequoia update, 15.4.1, and now all of a sudden metadata on streaming radio stations doesn't work. I click on WFMU and it shows the station but not the song currently playing. I can click the Favorite star next to the station name and metadata suddenly shows up, but it doesn't update dynamically. If I click away to a different station, no metadata. If I click back to WFMU, metadata is gone and I have to click the star again.
I just got off a tech support call and they said they're phasing out support for metadata on iHeartRadio stations. I said "I don't use iHeartRadio" and he said that was the backend for all internet radio where you get there initially via "Open Stream URL." This is to get people to subscribe to Apple Music and access their internet radio stations that way -- metadata will still be supported there.
So, sorry if this has been covered before, but can the hivemind direct me to their preferred music apps for the Mac? I have an 18,000 track library and a collection of ~40 internet radio stations that I keep up with.
― Resident Neutral (WmC), Tuesday, 6 May 2025 15:22 (two months ago)
Sorry when you say you “click on WFMU” - are you doing this inside Apple Music?
― Tracer Hand, Tuesday, 6 May 2025 16:57 (two months ago)
Yes. I have a bunch of internet radio stations in the desktop Music app that I've accessed via "Open Stream URL" under File, and gathered together in a My Radio playlist. No Apple Music subscription required.
― Resident Neutral (WmC), Tuesday, 6 May 2025 17:31 (two months ago)
I'm still running Monterey because I'm afraid of losing a whole bunch of software that I regularly use. I may soon have to upgrade to OS...more and more sites are no longer supported by my outdated versions of Chrome and Safari (the best I can run on Monterey) and I can't even buy tickets on my computer anymore, I have to use my phone which is extremely bad with high demand shows. (I already lost out on great seats to at least two shows due to the awkwardness of trying to grab them on the phone.)
― birdistheword, Tuesday, 6 May 2025 17:53 (two months ago)
*upgrade the OS
WmC it’s going to become more difficult to access IP radio and the metadata that goes with it by methods like this, but that’s going to be an iHeart decision I think - they want you to use their app. I don’t know for sure but it’s likely they’ve done a deal with Apple where if someone accesses iHeart stations via a paid subscription to Apple then you also get the metadata. Either way, the old “open a URL” method - whether via Apple Music or some other way - is going to work less and less.
― Tracer Hand, Tuesday, 6 May 2025 18:07 (two months ago)
boooooo
― Resident Neutral (WmC), Tuesday, 6 May 2025 18:11 (two months ago)
yeah I kind of wonder if that has anything to do with Apple or if Clearchannel's own app doesn't support older macOS, so they're still letting the metadata slip through on platforms their app doesn't support
― ɥɯ ︵ (°□°) (mh), Tuesday, 6 May 2025 18:41 (two months ago)
birdistheword have you tried Firefox? Seems to receive updates on older systems still.
― assert (matttkkkk), Tuesday, 6 May 2025 21:16 (two months ago)
I have not! I will give it a try - thanks matt!
― birdistheword, Wednesday, 7 May 2025 05:18 (two months ago)
I recommend the “Headphone Accommodations” setting
― calstars, Saturday, 14 June 2025 20:56 (three weeks ago)
The move circles in the Fitness app don't take cycling into account!
― rainbow calx (lukas), Sunday, 22 June 2025 01:47 (two weeks ago)