I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (nineteen years ago) link
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (nineteen years ago) link
― Aaron A., Friday, 4 March 2005 22:07 (nineteen years ago) link
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (nineteen years ago) link
― cutty (mcutt), Friday, 4 March 2005 22:11 (nineteen years ago) link
― hstencil (hstencil), Friday, 4 March 2005 22:11 (nineteen years ago) link
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (nineteen years ago) link
― cutty (mcutt), Friday, 4 March 2005 22:13 (nineteen years ago) link
― Ed (dali), Friday, 4 March 2005 22:15 (nineteen years ago) link
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (nineteen years ago) link
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (nineteen years ago) link
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (nineteen years ago) link
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (nineteen years ago) link
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (nineteen years ago) link
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (nineteen years ago) link
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (nineteen years ago) link
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (nineteen years ago) link
― Ed (dali), Friday, 4 March 2005 22:43 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (nineteen years ago) link
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (nineteen years ago) link
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (nineteen years ago) link
― cutty (mcutt), Saturday, 5 March 2005 00:06 (nineteen years ago) link
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (nineteen years ago) link
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (nineteen years ago) link
― biznotic, Saturday, 5 March 2005 02:10 (nineteen years ago) link
― RJG (RJG), Saturday, 5 March 2005 02:36 (nineteen years ago) link
― Ed (dali), Saturday, 5 March 2005 06:51 (nineteen years ago) link
― TOMBOT, Saturday, 5 March 2005 20:08 (nineteen years ago) link
― amandasc, Saturday, 5 March 2005 20:38 (nineteen years ago) link
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (nineteen years ago) link
― Ed (dali), Saturday, 5 March 2005 22:21 (nineteen years ago) link
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (nineteen years ago) link
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (nineteen years ago) link
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (nineteen years ago) link
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (nineteen years ago) link
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (nineteen years ago) link
― TOMBOT, Monday, 14 March 2005 17:49 (nineteen years ago) link
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (nineteen years ago) link
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (nineteen years ago) link
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (nineteen years ago) link
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (nineteen years ago) link
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (nineteen years ago) link
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (nineteen years ago) link
― TOMBOT, Monday, 14 March 2005 18:47 (nineteen years ago) link
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (nineteen years ago) link
― RJG (RJG), Monday, 14 March 2005 18:50 (nineteen years ago) link
lol literally my same thought
― Humanitarian Pause (Tracer Hand), Tuesday, 26 November 2024 18:45 (one month ago) link
only iPhone 15 Pros, right?I don’t care, it runs just a little summarization on my device and comes up with the funniest bits
― ɥɯ ︵ (°□°) (mh), Tuesday, 26 November 2024 19:21 (one month ago) link
the summary of my app notifications just ended with “shoutout to Max Reed” lol
― ɥɯ ︵ (°□°) (mh), Tuesday, 26 November 2024 19:23 (one month ago) link
You can't configure iPads with more or less RAM
― dow, Tuesday, 26 November 2024 21:28 (one month ago) link
They skipped a default iPad release this year so the guess is next year they will come out with an 8 gb base model if you can wait. Air ain’t cheap at $600 base
― calstars, Tuesday, 26 November 2024 21:41 (one month ago) link
I'm going in on HomeKit. I'll let everyone know how it works out.
― ɥɯ ︵ (°□°) (mh), Tuesday, 26 November 2024 21:51 (one month ago) link
I recently upgraded my iPad from a used A13 pro 11 to a used M1 Pro 11 - should be good for a while I think and the setup with the smart keyboard/trackpad is very usable when dragging the laptop around is too painful
― assert (matttkkkk), Tuesday, 26 November 2024 22:06 (one month ago) link
it was nice knowing you mh
― Humanitarian Pause (Tracer Hand), Tuesday, 26 November 2024 22:07 (one month ago) link
it’ll get me off the damn Ring doorbell, and video gets stored on iCloud for no additional feeI installed an Eve Home outdoor light/camera to replace the busted-ass light above my back door. Overall, seems like an ok product other than the fact the company is european and the mounting adapter plate for north american electrical boxes appears to have been designed by someone who was briefly shown a picture of one of the
― ɥɯ ︵ (°□°) (mh), Tuesday, 26 November 2024 22:40 (one month ago) link
those little snap-on wire connectors seem to be ubiquitous with new hard-wired electronics and I appreciate that, but I swear to god I was up and down the ladder for about 45 minutes and only through a small miracle was able to find the essential, single black screw used to connect the final pieces together after dropping it to the side in a pile of dirt and leaves
― ɥɯ ︵ (°□°) (mh), Tuesday, 26 November 2024 22:44 (one month ago) link
I’ve been doing home kit (and thread/matter stuff recently). Most useful thing so far has been a Meross garage door opener. Originally got it after forgetting my keys and getting soaked on the bike looking for them, but the most useful thing has been knowing the damn garage door is closed. It’s saved me hours in turning round at the end of the street to check I actually closed it.
Have also been picking up some thread temp/humidity sensors from alibaba and this great Japanese AC control doodad called a nature remo. It’s a little IR control box and it was working in home kit in about 2 minutes from opening the box. Our AC is a Japanese brand which maybe helped but there was no programming required. I was seriously impressed, the UX on every other one of these IR things has been atrocious. I’m now trying to work out how to import them because they are also cheap enough for a utility company to give away for a demand management programme.
― Ed, Tuesday, 26 November 2024 22:53 (one month ago) link
They skipped a default iPad release this year so the guess is next year they will come out with an 8 gb base model if you can wait. Air ain’t cheap at $600 base― calstars
― dow, Tuesday, 26 November 2024 23:22 (one month ago) link
I know merchants are encouraging us to think that way, but who knows, might be among those Day 1 mandates he's promised.
― dow, Tuesday, 26 November 2024 23:24 (one month ago) link
Why is finder search such garbage?Let’s say I navigate to a folder with 100 files. I put my cursor in the search bar on the upper right and start typing the filename I’m looking for. The window immediately goes blank…
― calstars, Tuesday, 3 December 2024 23:39 (one month ago) link
Not only that but it defaults to searching "On This Mac". Guy if I wanted to search On This Mac I would have used Spotlight you absolute cockfarmer
― Humanitarian Pause (Tracer Hand), Tuesday, 3 December 2024 23:47 (one month ago) link
Finder > Preferences > Advanced. Set "When performing a search:" to "Search the Current Folder".
― 𝔠𝔞𝔢𝔨 (caek), Tuesday, 3 December 2024 23:49 (one month ago) link
~Changes preferences sheepishly~
― Humanitarian Pause (Tracer Hand), Tuesday, 3 December 2024 23:53 (one month ago) link
omg
― stet, Tuesday, 3 December 2024 23:54 (one month ago) link
so good
the default is wrong imo, but tbf it's probably designed for people under the age of 40 who don't know/care what a folder is any more
― 𝔠𝔞𝔢𝔨 (caek), Wednesday, 4 December 2024 00:00 (four weeks ago) link
my wife has an old iphone that holds pictures from my son's first 6 months that were never uploaded to the cloud and now the phone is completely locked. we looked into getting the photos off through someone referred through apple and it was like 1k to "possibly" get them all off. anyone know of a cheaper way of getting those back?
― Heez, Wednesday, 4 December 2024 00:37 (four weeks ago) link
mother ended up with an ipad. which is kind of sensible in that she only ever used the aging laptop for email, Facebook and casual games. but we are not an apple family so we are struggling.
wanted to add a simple clock widget that would show UK and NZ times for when she skypes with cousin, but the app store is only showing things already installed, not like in the YouTube video i watched. i looked at account settings and it has flagged two of the accounts as using compromised passwords so figured we'd change those. cue 20 minutes of trying to change password, trying to get the touch id recognised (the case obscures the button!) and finally got to the end only to be told to change the same / a different password somewhere else. did it change, is it the same still, who knows?
― koogs, Thursday, 26 December 2024 07:09 (one week ago) link
clock > world clock?
― encino morricone (majorairbro), Friday, 27 December 2024 08:50 (one week ago) link
The widgets you drag in from the left of the screen can include multiple clocks, each set to the time zone of whichever city you choose - they also go light and dark to show day and night at that location
― assert (matttkkkk), Friday, 27 December 2024 09:36 (one week ago) link
we don't see clock widgets. searching for apps only returns the apps already installed.
― koogs, Friday, 27 December 2024 10:57 (one week ago) link
When you say searching for apps are you actually in the App Store app? If so I'm baffled as to why it's only showing you apps you already have installed - usually it's trim by to sell you all sort of shit
― Alba, Friday, 27 December 2024 11:31 (one week ago) link
Trim by = trying
― Alba, Friday, 27 December 2024 11:32 (one week ago) link
yeah, it looks nothing like the YouTube video that i watched. i think widgets are different from apps but neither search returns anything external.
the 'complete your setup' nag screen is complaining about lack of apple pay. but there are things my cousin installed on there (candy crush) so installing things has worked in the past.
― koogs, Friday, 27 December 2024 14:10 (one week ago) link
Sounds weird. Maybe parental controls are on or something. Are you prepared do to reset iPad and start afresh?
― Alba, Friday, 27 December 2024 15:15 (one week ago) link
To do a
Does she have an Apple ID? Has she logged into it in the Settings?
― Humanitarian Pause (Tracer Hand), Friday, 27 December 2024 15:26 (one week ago) link
"Apple ID" is now "Apple Account", that much i know.
and yes, signed in. it's giving me the option to sign out, that's how i know.
i'll try signing out and in again, see if that helps. the pain though is that touch id is set up so i need their finger every once in a while.
― koogs, Friday, 27 December 2024 16:57 (one week ago) link
Add your finger. I think you can have up to 10.
― 𝔠𝔞𝔢𝔨 (caek), Friday, 27 December 2024 17:07 (one week ago) link
(Not a joke about how many fingers a person can have, you can have multiple fingerprints for Touch ID)
out and in again and the app store is happier. (although lol at getting 2 factor auth on a landline. dad reads out 4 numbers, there are 6 spaces...)
that said, we've just tried 3 random world clocks and they are all shit in their own way. '24 hour clock' setting just makes the font bigger. digits are truncated in widget view. full screen video ads, for google chrome randomly. 'in app purchases' that actually means "3 day trial, then a recurring payment". the one we ended up with does exactly what we want in lock-screen view ("live mode?" did it call it) and at least isn't in the way all the rest of the time.
― koogs, Friday, 27 December 2024 18:02 (one week ago) link
(my finger is going to be 100 miles away 51 weeks of any given year)
thanks for your help
― koogs, Friday, 27 December 2024 18:03 (one week ago) link
The built in clock app has widgets that allow you to show the time in any city. Did you try that?
― 𝔠𝔞𝔢𝔨 (caek), Friday, 27 December 2024 19:08 (one week ago) link
i don't even SEE that. i've searched for ipad clock and ipad world clock on the internet and it's right there, but i've never seen it.
https://smartipadguide.com/world-clock-on-ipad
this was a complete surprise. i keep looking at the dates on these pages figuring they are for an old version of ios, but no.
― koogs, Friday, 27 December 2024 21:04 (one week ago) link
I need resolution here - so the iPad does have the default Clock app? and you do see the World Clock within the default Clock app or no?
― rainbow calx (lukas), Friday, 27 December 2024 21:43 (one week ago) link
i cannot see a default clock app, as odd as that sounds. there's a date and time top left but it's not a clock app. there's a date on the calendar app, but it's not a clock.
I've added a thing called World Clock from the app store that runs unskippable adverts for Google Chrome every time you look too hard at it, but it's behaving itself on the widget screen so we can live with it.
― koogs, Friday, 27 December 2024 22:08 (one week ago) link
How odd that you can't just see (or invoke) the default clock widget.
I don't have an iPad to hand, but in iOS on a phone this is just a long press on a blank bit of a home screen, Edit, Add Widget, then choose from about 10 different Clock options (two of which are four-clock grids which you can assign to different cities; if you only want two clocks, add the single clock of your choice twice and assign to time zones accordingly).
For example, Darwin and Copenhagen in "City II" style...
https://live.staticflickr.com/65535/54230990384_de3d36407d_c.jpg
(I'd need to ask the 18yo about iPadOS and she takes about a day to respond to a text so...)
― Michael Jones, Friday, 27 December 2024 23:01 (one week ago) link
Yeah this is all built in. It’s technically possible to install the first party “clock” app which might cause all those widgets to disappear. Any chance you did that?
― 𝔠𝔞𝔢𝔨 (caek), Friday, 27 December 2024 23:26 (one week ago) link
*uninstall
― 𝔠𝔞𝔢𝔨 (caek), Friday, 27 December 2024 23:27 (one week ago) link
https://www.youtube.com/watch?v=Rf1bvxxdPhw
― j.o.h.n. in evanston (john. a resident of chicago.), Friday, 27 December 2024 23:31 (one week ago) link
if that's not where you want it, this might be:https://www.youtube.com/watch?v=QIAH75zKLjA
― j.o.h.n. in evanston (john. a resident of chicago.), Saturday, 28 December 2024 00:37 (six days ago) link
(starts at 5'50")
― j.o.h.n. in evanston (john. a resident of chicago.), Saturday, 28 December 2024 00:38 (six days ago) link
I just dragged from the left side of my iPad home screen and there is the four-clock time comparison widget there by default, I didn’t set it up on this device.
― assert (matttkkkk), Saturday, 28 December 2024 01:57 (six days ago) link
well i figured the inexplicably missing clock app would be available via the app store if i was careful what i looked for, and there it was, and is now safely reinstalled.
i couldn't edit the location for one of the copies in the widget view, right panel thing, it just ignored me pressing on it desire being another copy of the one i could change. I'm obviously using it wrong (c) Steve Jobs
― koogs, Saturday, 28 December 2024 15:18 (six days ago) link
desire / despite
― koogs, Saturday, 28 December 2024 15:19 (six days ago) link
Vision Pro reportedly out of productionhttps://www.macrumors.com/2024/12/31/vision-pro-may-be-out-of-production/
― Elvis Telecom, Tuesday, 31 December 2024 23:49 (three days ago) link