I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (twenty-one years ago)
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (twenty-one years ago)
― Aaron A., Friday, 4 March 2005 22:07 (twenty-one years ago)
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:11 (twenty-one years ago)
― hstencil (hstencil), Friday, 4 March 2005 22:11 (twenty-one years ago)
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:13 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:15 (twenty-one years ago)
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (twenty-one years ago)
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (twenty-one years ago)
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (twenty-one years ago)
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (twenty-one years ago)
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (twenty-one years ago)
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:43 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (twenty-one years ago)
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (twenty-one years ago)
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (twenty-one years ago)
― cutty (mcutt), Saturday, 5 March 2005 00:06 (twenty-one years ago)
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (twenty-one years ago)
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (twenty-one years ago)
― biznotic, Saturday, 5 March 2005 02:10 (twenty-one years ago)
― RJG (RJG), Saturday, 5 March 2005 02:36 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 06:51 (twenty-one years ago)
― TOMBOT, Saturday, 5 March 2005 20:08 (twenty-one years ago)
― amandasc, Saturday, 5 March 2005 20:38 (twenty-one years ago)
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 22:21 (twenty-one years ago)
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (twenty-one years ago)
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (twenty-one years ago)
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (twenty-one years ago)
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (twenty-one years ago)
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 17:49 (twenty-one years ago)
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (twenty-one years ago)
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (twenty-one years ago)
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (twenty-one years ago)
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (twenty-one years ago)
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (twenty-one years ago)
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 18:47 (twenty-one years ago)
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (twenty-one years ago)
― RJG (RJG), Monday, 14 March 2005 18:50 (twenty-one years ago)
how do you back up your photos tracer?
― 龜, Wednesday, 2 September 2026 19:47 (one month ago)
I have enough room on my mac, if they’re not there already. I just need to figure out if the actual photos are on my computer. I don’t want to move them off of my mac or change the location of the library.
I just want to plug in an external hard drive, dump the photos from my mac to the external, then unplug it and hide it somewhere that I will forget about in a month. I’m just paranoid that the real photos aren’t on my computer anymore. This really shouldn’t be that hard to figure out!
― Cow_Art, Wednesday, 2 September 2026 19:48 (one month ago)
with time machine and backblaze
xpost
― Tracer Hand, Wednesday, 2 September 2026 19:48 (one month ago)
my photos library lives on an external HD which gets backed up to another HD and BB
― Tracer Hand, Wednesday, 2 September 2026 19:49 (one month ago)
it used to just be BB but i recently had to restore from BB and found it such a ball-ache that it’s worth it to me to have the physical backup as well
anyway i’m still strictly a “dump my phone photos to my computer every so often” guy
― Tracer Hand, Wednesday, 2 September 2026 19:51 (one month ago)
― Cow_Art, Wednesday, September 2, 2026 3:48 PM (five minutes ago)
how do you know you have enough room on your mac?
also, are you sure you're OK with your backup not being up to date at all times? will you remember to refresh the backup periodically?
― 龜, Wednesday, 2 September 2026 19:54 (one month ago)
this is the option that mh was talking about, "download originals":
https://i.postimg.cc/fy9Sc1DK/Screenshot-2026-09-02-at-1-53-26-PM.png
i don't have it checked because i definitely do not have enough space on this mac for my entire photos library
― 龜, Wednesday, 2 September 2026 19:58 (one month ago)
it used to just be BB but i recently had to restore from BB and found it such a ball-ache that it’s worth it to me to have the physical backup as wellanyway i’m still strictly a “dump my phone photos to my computer every so often” guy
this sounds good although i worry about all the photos you don’t have backed up between iphone dumps
― 龜, Wednesday, 2 September 2026 20:03 (one month ago)
that’s life
― Tracer Hand, Wednesday, 2 September 2026 20:06 (one month ago)
Okay, it was checked "optimized mac storage" but when I changed it nothing seemed to happen. Maybe that means everything was already on my computer.
I'll watch the video posted above to figure out how to do this right. The last time I backed everything up properly was over five years ago.
― Cow_Art, Wednesday, 2 September 2026 20:20 (one month ago)
nothing will happen to your naked eye but in the background your mac will silently begin downloading all the originals. i don't know how long that will take. what is your current free disk space looking like? keep an eye on it over the next few days, the downloading won't happen all at once.
― 龜, Wednesday, 2 September 2026 20:23 (one month ago)
i recall that i did this once and what happened is that photos downloaded all the originals until my hard drive filled up, then macos told me my storage was dangerously low, then my mac slowed down to a crawl and remained in that state until i either rechecked the box or did some other shenanigans to try and unfuck my mac. anyway... tread carefully!
― 龜, Wednesday, 2 September 2026 20:31 (one month ago)
I’m dumping whatever is in my photo library onto the external hard drive and it looks like it’s going to take a long time. When that’s done I’ll futz around more but I want to make sure SOMETHING is backed up before I start dicking around. I guess I could also get it back with time machine but I’m scared.
I have a 2tb drive on my mac but it doesn’t actually have loads of space left. It’s mostly music, I should probably store all of that externally to clear up space.
― Cow_Art, Wednesday, 2 September 2026 20:47 (one month ago)
I'm also still a download photos to Mac every once in a while guy. I do have free automatic cloud backup to Amazon included as part of Prime subscription though never really had to call on it. It only had limited space for videos so it's really only a photo backup.
I moved from Lightroom to Photos app a while ago and after a while it started acting weird and the whole library got corrupted and would crash so I had to rebuild the whole thing after extracting the photos from the library package. I think Photos doesn't love having the library on an external SSD. Anyway it seems OK now but it takes an age to rebuild the face recognition as you have to a) have the SSD connected b) have Photos not open and c) not have the Mac asleep.
― Alba, Wednesday, 2 September 2026 20:53 (one month ago)
Anyone else have the problem where it "forgots" you have external speakers or headphones plugged in and just uses the internal speakers until you reboot?
― I am Novus Praxus (ledge), Friday, 4 September 2026 07:47 (one month ago)
did this at work on wednesday morning but if i clicked on the speaker thing at the top it let me choose the correct output device
― koogs, Friday, 4 September 2026 07:59 (one month ago)
Hmm. I don't have a speaker thing at the top, I did look in settings > sound and I think "external headphones" was already selected.
― I am Novus Praxus (ledge), Friday, 4 September 2026 08:39 (one month ago)
go to system settings -> menu bar -> click 'sound', change to 'always show', then you'll always be able to select sound input/output from the menu bar
― 龜, Friday, 4 September 2026 12:11 (one month ago)
thanks - i'll see what happens next time it forgets.
― I am Novus Praxus (ledge), Friday, 4 September 2026 12:34 (one month ago)
Any way to delete the Maps app from my Mac? I seem to have gotten it off my phone.
Yes it’s sheerly symbolic but Apple didn’t have to bend the knee right away and they’re really just pissing off their largely liberal user base with this crap.
― recovering internet addict/shitposter (viborg), Wednesday, 9 September 2026 08:46 (three weeks ago)
Do wonder if tech CEOs live in such a weird bubble that they imagine MAGA is genuine massively popular grassroots movement rather than the reality that it’s just weaponized bigotry largely driven by disinformation on corporate social media which is mainly successful thanks to how dysfunctional our political system is.
― recovering internet addict/shitposter (viborg), Wednesday, 9 September 2026 08:49 (three weeks ago)
While Apple unveiled new higher-end iPhones today, the still-current lower-end iPhone 17 and Air went up in price $100/£100 along with price increases on some other products. Hardly Apple's fault, but still a bummer.
― Lee626, Wednesday, 9 September 2026 21:27 (three weeks ago)
$2,399 for the 2TB iPhone 18 Pro. $3,199 for the 2TB iPhone Duo. A $3,200 phone.
Trade-in values for your older iPhones have been reduced too.
:-(
― Lee626, Wednesday, 9 September 2026 23:39 (three weeks ago)
new product releases always diminish trade-in values on the same product. ipad trade-ins keep going up. I might trade some iPad cash and go for the 18 pro? idk
― mh, Thursday, 10 September 2026 00:55 (three weeks ago)
the storage prices getting worse is abominable. ram should be cheap now or at the very least growing at the same price. fuck the syndicate leeching all of the memory and storage!
― mh, Thursday, 10 September 2026 00:56 (three weeks ago)
Syncing my current iPhone with my old Mac Mini no longer works. I have like eight new albums I want to put on there, plenty of storage, but it fails at the final step. Every time.
― trm (tombotomod), Friday, 11 September 2026 15:25 (three weeks ago)
I got a backup to work finally but I’m worried about trying to upgrade now
from listening to the nerdy apple podcast my understanding is usb sync has probably been untouched probably since the ipod was discontinued
seems the best way to transfer from an old iphone to a new iphone is either device to device transfer or icloud backup
― 龜, Friday, 11 September 2026 15:31 (three weeks ago)
Yeah, but how can I be sure my entire music library will end up on the new phone?
― trm (tombotomod), Friday, 11 September 2026 15:39 (three weeks ago)
oh you're not supposed to use the iphone for on-device music anymore without a subscription, duh
― 龜, Friday, 11 September 2026 15:43 (three weeks ago)
if you really want to keep the flame, get a modkit for your old ipod (i'm assuming you have one lying around somewhere) https://www.wired.com/story/ipod-modders/
― 龜, Friday, 11 September 2026 15:49 (three weeks ago)
the old mini can’t do wifi sync?
― Tracer Hand, Friday, 11 September 2026 15:51 (three weeks ago)
maaaybe?
― trm (tombotomod), Friday, 11 September 2026 15:51 (three weeks ago)
Oh of course. I HATE APPLE
― trm (tombotomod), Friday, 11 September 2026 15:52 (three weeks ago)
I have a republican national convention Microsoft zune in a box somewhere. I should mod that and flex that?
― Ed, Friday, 11 September 2026 20:49 (three weeks ago)
Remember the Friday the 13th TB show that was all about cursed objects? Leave that Zune alone.
― Cow_Art, Saturday, 12 September 2026 00:43 (three weeks ago)
I managed to upgrade without significant incident but it did take several hours to get all 262.5 GB of music on to the new iPhone. And it corrupted the album art on some of the new stuff. Whatever!
― trm (tombotomod), Sunday, 13 September 2026 16:04 (three weeks ago)
Apple appear to have unfucked whatever they fucked up in macOS 26 that made is such a battery drain. I upgraded this morning when I got in the office and noticed just before home time that my Air had just hit 1%, back to macOS 25 experience.
I do hate my shitty LG monitor which is meant to give out 60W on USBC. But plug anything else in (today was my keyboard, not recharging but on 100% and just maintaining, that prevented it from giving out any juice on usb c)
― Ed, Tuesday, 15 September 2026 08:50 (three weeks ago)
I need advice.
To begin, while some basic music production/editing and InDesign will be utilized quite frequently, I am not otherwise a “high needs” user.
I am considering getting the new M6 Mac Mini, then adding a dock with 4TB storage because my biggest issue at the moment is storage— I can’t really leverage much more space on my Air. I have a spare Apple keyboard and a decent monitor with HDMI that I got off a friend.
My two big questions are: - should i go for the 24GB memory rather than the 16GB? keeping in mind the caveats about my usage.- what dock should i get, as there is a ton of crap all over the internet about them but i can’t find solid info on which is the best for my needs.
thanks in advance!!
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 13:56 (four days ago)
people on reddit say that indesign doesn't really benefit from more ram, but idk
if all you need is storage then you don't necessarily need a dock, unless you have a lot of external devices you want to plug in
for 4TB you can either get a spinning disk external hard drive or an SSD. SSD prices are crazy because of the AI boom. SSDs are also much more performant than spinning disk hard drives. if all you're doing is putting files on there and accessing them occasionally a spinny disk hard drive is fine. i'd then keep the files you're actively working on stored on the mini's internal SSD.
― 龜, Friday, 2 October 2026 15:04 (four days ago)
i want to be able to access them whenever i want— that is, i want to be able to pull up any music file or PDF in my libraries with little to no lag at any time.
maybe i just haven't used an external storage device for any purpose other than backup in a while, but my recollection of using one many years ago was that lag was significant. if that's changed, and if all that's necessary for my needs is an SSD, then there are a few in the 4TB range that come in under $400, which is okay by me.
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 15:46 (four days ago)
also thanks for your response, i am not the best with this type of shit, evidenced by the fact that i have been delaying getting a new computer for a while— my 2019 era Air is finally starting to kick it, it seems.
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 15:47 (four days ago)
(i made an error above, there are a few in the 2tb range that come in under 400$, which is okay)
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 15:54 (four days ago)
yeah you'll want an external SSD then. if you care about speedier write times for large files then i'd look for one with usb 3.2 gen 2 (i.e. if you're moving a lot of big 1GB files to the disk) but otherwise anything that's usb 3.2 should be good
if you can swing it i might go for the larger internal SSD (512GB i think) since macos golden gate takes up at least ~20gb due to ai bullshit that you can't turn off https://macdailynews.com/2026/09/25/apple-intelligence-is-eating-up-to-30gb-on-some-macs-after-macos-27/
unfortunately you're buying at a pretty bad time, most computer prices are up like 50-200% due to ai
― 龜, Friday, 2 October 2026 16:18 (four days ago)
yeah, i know, i just didn't need until now... i fucking hate AI so much, even moreso now lol
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 16:36 (four days ago)
the latest macs use thunderbolt at speeds nearly equal to having an internal SSD. The drives cost more but even the last generation is pretty damn good. A thunderbolt 5 connected SSD is not a USB connected HD.
don't worry about InDesign. I do all kinds of next level high-end indesign work using m1 chips.
But get as much ram as you can comfortably afford anyway, it'll just make things last longer.
― dan selzer, Friday, 2 October 2026 17:11 (four days ago)
thanks dan!
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 17:21 (four days ago)
https://www.macrumors.com/2026/10/05/apple-intelligence-removal-tool-frees-mac-storage/
i might have to give this a try
― 龜, Monday, 5 October 2026 13:15 (yesterday)
niiice
― Tracer Hand, Monday, 5 October 2026 13:31 (yesterday)
With the Apple models gone, you lose all Siri-related AI features, Writing Tools, Genmoji, Image Playground, ChatGPT integration, summaries, smart replies, inline predictions, Photos Clean Up, Spatial Photos, and Xcode predictive completion.
― assert (matttkkkk), Monday, 5 October 2026 16:57 (yesterday)