I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (twenty years ago)
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (twenty years ago)
― Aaron A., Friday, 4 March 2005 22:07 (twenty years ago)
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (twenty years ago)
― cutty (mcutt), Friday, 4 March 2005 22:11 (twenty years ago)
― hstencil (hstencil), Friday, 4 March 2005 22:11 (twenty years ago)
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (twenty years ago)
― cutty (mcutt), Friday, 4 March 2005 22:13 (twenty years ago)
― Ed (dali), Friday, 4 March 2005 22:15 (twenty years ago)
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (twenty years ago)
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (twenty years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (twenty years ago)
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (twenty years ago)
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (twenty years ago)
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (twenty years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (twenty years ago)
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (twenty years ago)
― Ed (dali), Friday, 4 March 2005 22:43 (twenty years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (twenty years ago)
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (twenty years ago)
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (twenty years ago)
― cutty (mcutt), Saturday, 5 March 2005 00:06 (twenty years ago)
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (twenty years ago)
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (twenty years ago)
― biznotic, Saturday, 5 March 2005 02:10 (twenty years ago)
― RJG (RJG), Saturday, 5 March 2005 02:36 (twenty years ago)
― Ed (dali), Saturday, 5 March 2005 06:51 (twenty years ago)
― TOMBOT, Saturday, 5 March 2005 20:08 (twenty years ago)
― amandasc, Saturday, 5 March 2005 20:38 (twenty years ago)
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (twenty years ago)
― Ed (dali), Saturday, 5 March 2005 22:21 (twenty years ago)
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (twenty years ago)
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (twenty years ago)
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (twenty years ago)
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (twenty years ago)
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (twenty years ago)
― TOMBOT, Monday, 14 March 2005 17:49 (twenty years ago)
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (twenty years ago)
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (twenty years ago)
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (twenty years ago)
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (twenty years ago)
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (twenty years ago)
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (twenty years ago)
― TOMBOT, Monday, 14 March 2005 18:47 (twenty years ago)
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (twenty years ago)
― RJG (RJG), Monday, 14 March 2005 18:50 (twenty years ago)
it's not even like it helps apple to make me buy a new windows computer
― mookieproof, Sunday, 13 April 2025 07:15 (seven months ago)
Isn’t that a plex choice and issue and not an apple one?
― dan selzer, Monday, 14 April 2025 11:18 (seven months ago)
i'm switching to infuse to use as my plex client (still using plex server), hoping that will resolve some codec issues i've been having
― 龜, Monday, 14 April 2025 13:37 (seven months ago)
Infuse absolutely rules. You need the pro subscription for Dolby Atmos decoding I think. Very much worth an annual fee to me.
― assert (matttkkkk), Monday, 14 April 2025 13:38 (seven months ago)
I imagine there's not an LG client.
I'm kind of annoyed at Plexamp for just not working anymore for me outside my local network but that's another thread probably.
― Tracer Hand, Monday, 14 April 2025 21:42 (seven months ago)
did you switch ISPs, or did your ISP switch to using carrier grade NAT? that'd do it. there are some ways around it.
― ɥɯ ︵ (°□°) (mh), Monday, 14 April 2025 21:43 (seven months ago)
hgnghgghghhhhhhhghhh
― Tracer Hand, Monday, 14 April 2025 21:54 (seven months ago)
mostly? but neither of them told me the ramifications of updating and it's apple who never ever lets anyone downgrade
― mookieproof, Tuesday, 15 April 2025 02:13 (seven months ago)
yeah, sucks all around. sounds like Plex made a breaking change to their client software that didn't let it work with older server versions, Apple aggressively wants you to keep your apps up to date, mostly with good reasons, and nobody wants to support old versions of software forever
― ɥɯ ︵ (°□°) (mh), Tuesday, 15 April 2025 14:35 (seven months ago)
OK, I really fucking hate Apple suddenly.
Last night I installed the latest Sequoia update, 15.4.1, and now all of a sudden metadata on streaming radio stations doesn't work. I click on WFMU and it shows the station but not the song currently playing. I can click the Favorite star next to the station name and metadata suddenly shows up, but it doesn't update dynamically. If I click away to a different station, no metadata. If I click back to WFMU, metadata is gone and I have to click the star again.
I just got off a tech support call and they said they're phasing out support for metadata on iHeartRadio stations. I said "I don't use iHeartRadio" and he said that was the backend for all internet radio where you get there initially via "Open Stream URL." This is to get people to subscribe to Apple Music and access their internet radio stations that way -- metadata will still be supported there.
So, sorry if this has been covered before, but can the hivemind direct me to their preferred music apps for the Mac? I have an 18,000 track library and a collection of ~40 internet radio stations that I keep up with.
― Resident Neutral (WmC), Tuesday, 6 May 2025 15:22 (six months ago)
Sorry when you say you “click on WFMU” - are you doing this inside Apple Music?
― Tracer Hand, Tuesday, 6 May 2025 16:57 (six months ago)
Yes. I have a bunch of internet radio stations in the desktop Music app that I've accessed via "Open Stream URL" under File, and gathered together in a My Radio playlist. No Apple Music subscription required.
― Resident Neutral (WmC), Tuesday, 6 May 2025 17:31 (six months ago)
I'm still running Monterey because I'm afraid of losing a whole bunch of software that I regularly use. I may soon have to upgrade to OS...more and more sites are no longer supported by my outdated versions of Chrome and Safari (the best I can run on Monterey) and I can't even buy tickets on my computer anymore, I have to use my phone which is extremely bad with high demand shows. (I already lost out on great seats to at least two shows due to the awkwardness of trying to grab them on the phone.)
― birdistheword, Tuesday, 6 May 2025 17:53 (six months ago)
*upgrade the OS
WmC it’s going to become more difficult to access IP radio and the metadata that goes with it by methods like this, but that’s going to be an iHeart decision I think - they want you to use their app. I don’t know for sure but it’s likely they’ve done a deal with Apple where if someone accesses iHeart stations via a paid subscription to Apple then you also get the metadata. Either way, the old “open a URL” method - whether via Apple Music or some other way - is going to work less and less.
― Tracer Hand, Tuesday, 6 May 2025 18:07 (six months ago)
boooooo
― Resident Neutral (WmC), Tuesday, 6 May 2025 18:11 (six months ago)
yeah I kind of wonder if that has anything to do with Apple or if Clearchannel's own app doesn't support older macOS, so they're still letting the metadata slip through on platforms their app doesn't support
― ɥɯ ︵ (°□°) (mh), Tuesday, 6 May 2025 18:41 (six months ago)
birdistheword have you tried Firefox? Seems to receive updates on older systems still.
― assert (matttkkkk), Tuesday, 6 May 2025 21:16 (six months ago)
I have not! I will give it a try - thanks matt!
― birdistheword, Wednesday, 7 May 2025 05:18 (six months ago)
I recommend the “Headphone Accommodations” setting
― calstars, Saturday, 14 June 2025 20:56 (five months ago)
The move circles in the Fitness app don't take cycling into account!
― rainbow calx (lukas), Sunday, 22 June 2025 01:47 (four months ago)
Okay, if I bike uphill slowly enough it thinks I'm walking ...
― rainbow calx (lukas), Thursday, 17 July 2025 01:19 (four months ago)
What would be nice is multiple instances of music apps. Like I’m in the middle of a long playlist but I want to quickly listen to this other unrelated song but not lose my place
― calstars, Friday, 18 July 2025 21:34 (four months ago)
They should also put out an e-ink iPad
― calstars, Friday, 18 July 2025 23:08 (four months ago)
I totally agree with the playlist thing. I especially hate if I accidentally click on sample .wav or whatever and it stops the music to play it, as well as copying a hi hat sound etc to my apple music library on all devices lol.
e-ink cannot refresh / be a touch screen quick enough for that kind of thing to work. ever use a touch screen eink kindle? good enough for flipping pages only really. maybe they're alot better now though. I'm all in favor of a return to black and white screens for many tasks though.
― encino morricone (majorairbro), Saturday, 19 July 2025 05:46 (four months ago)
https://i.postimg.cc/DzHCyJt1/Screenshot-2025-09-05-at-9-50-25-AM.png
― 龜, Friday, 5 September 2025 13:50 (two months ago)
It is incredible just how bad that search is.
― Chewshabadoo, Friday, 5 September 2025 14:01 (two months ago)
it really is, it used to be good iirc (cant even remember now)
― lil $CHUB (Spottie), Friday, 5 September 2025 16:24 (two months ago)
glass UI elements are ugly. and they have removed “slide over” and side-by-side view in ipad fs. (side-by-side can still be done but it’s so clunky now - like a 4 or 5 step process)
― ||||||||, Wednesday, 17 September 2025 11:31 (two months ago)
god I am hating the OS 26s, just a catalog of ugliness and glitches with zero added function
― assert (matttkkkk), Wednesday, 17 September 2025 12:42 (two months ago)
It doesn't look like glass. It looks like my apps are zipped inside a plastic baggie.
― pplains, Wednesday, 17 September 2025 14:47 (two months ago)
I'm gonna put this off as long as I can.
― rainbow calx (lukas), Wednesday, 17 September 2025 15:32 (two months ago)
Apple has no one left to run
― Minty Gum (Latham Green), Wednesday, 17 September 2025 17:35 (two months ago)
Cook'ed
― encino morricone (majorairbro), Thursday, 18 September 2025 07:58 (two months ago)
Really not v good is it
― Tracer Hand, Thursday, 18 September 2025 07:59 (two months ago)
This is all hearsay, but supposedly this article got a tremendous amount of attention inside Apple design labs:
"VISUAL ELEMENTS OF SUBJECTIVE PREFERENCE MODULATE AMYGDALA ACTIVATION"https://pmc.ncbi.nlm.nih.gov/articles/PMC4024389/
apparently it was popular enough that it's the reason why OS 26 looks the way it does.
― Elvis Telecom, Thursday, 18 September 2025 08:41 (two months ago)
Depressingly, whoever was responsible for this failure will undoubtedly bolt - making way for another poor soul to walk the plank on "fixing" the Finder. Which will happen first: California gets state-wide high-speed rail or the macOS Finder looks nice and is helpful?
― Elvis Telecom, Thursday, 18 September 2025 08:55 (two months ago)
Tahoe System Preferences is demonstrably worse than the MacOS 8 Control Panel window (which I recall Jobs mocking repeatedly)
― Elvis Telecom, Thursday, 18 September 2025 11:35 (two months ago)
I no longer appear in my wife’s Contacts app when scrolling through it alphabetically. However if she uses the search bar, and searches for me, my entry appears.
― Tracer Hand, Thursday, 18 September 2025 11:43 (two months ago)
(in iOS)
Settings >> Accessibility >> Display & Text Size >> Reduce Transparency
This will get rid of the glass, turning the folder and notification backgrounds to black.
― pplains, Thursday, 18 September 2025 13:39 (two months ago)
lest we forget
Frame of preference: A history of Mac settings, 1984–2004
― Brad C., Thursday, 18 September 2025 13:44 (two months ago)
When we first made an apple/itunes account my wife and I shared an account. At this point it would be too difficult to split it but it leads to confusion sometimes when we get new phones or things update.
― Cow_Art, Thursday, 18 September 2025 13:48 (two months ago)
> Frame of preference: A history of Mac settings, 1984–2004
"PowerBook G4 photo by Ashley Pomeroy"... worlds collide.
― koogs, Thursday, 18 September 2025 14:51 (two months ago)
https://www.reddit.com/r/CrossStitch/comments/95b3m8/fo_classic_mac_control_panel_pixel_art_stitched/
wonderful!
― Minty Gum (Latham Green), Thursday, 18 September 2025 16:27 (two months ago)
This is all hearsay, but supposedly this article got a tremendous amount of attention inside Apple design labs:"VISUAL ELEMENTS OF SUBJECTIVE PREFERENCE MODULATE AMYGDALA ACTIVATION"https://pmc.ncbi.nlm.nih.gov/articles/PMC4024389🕸/apparently it was popular enough that it's the reason why OS 26 looks the way it does.
"VISUAL ELEMENTS OF SUBJECTIVE PREFERENCE MODULATE AMYGDALA ACTIVATION"https://pmc.ncbi.nlm.nih.gov/articles/PMC4024389🕸/
If they're taking design cues from this
Real bad sign if taste is no longer the arbiter
― rainbow calx (lukas), Thursday, 18 September 2025 17:57 (two months ago)
Still catches me off guard that for a premium brand Apple's customer service ranges between bad and actively hostile. Because what are you going to do otherwise, buy a Windows monstrosity?
― Lady Sovereign (Citizen) (milo z), Saturday, 20 September 2025 17:55 (two months ago)
Generally fine with os26 but what the hell @ the changes to bookmarks/history in Safari? As well as it being bullshit logic that history is a subset of bookmarks, it can now take seven (!) taps to access a link from history if the last bookmark you used was in a nested folder. Yes I know you can use autocomplete in the url bar but sometimes you need to see the list
― Alba, Tuesday, 23 September 2025 12:49 (one month ago)
Moving from an SE3 to a 17 is quite a shock - mostly positive, although I wish it was very slightly smaller so I could use it one handed more easily.
― toby, Wednesday, 24 September 2025 07:33 (one month ago)
I finally upgraded to a new phone 17 pro and everything went smoothly except, of course, Music.
I did a device-to-device transfer at the store and it maintained my Music library just fine. However, the next time I connected the phone to my laptop/external drive with my music catalog to manually transfer new albums (I don't used the automatic sync since my library is bigger than the phone's storage), it wiped the entire library and copied over the new albums. Annoying, but I dealt with this the last time I upgraded and I'll just have to slowly repopulate it over time.
So I set to transfer about 200 albums and, oops, about 30% of them transferred over with completely wrong artwork. I started manually deleting and re-adding those albums, one by one, onto the iPhone and at first it worked just fine. But on about the fifth one, it copied over with the wrong artwork. And now, every single album I try to manually add shows up with the exact same incorrect artwork. I've deleted and retransferred them about 12 times, still the same problem. Rebooted the laptop, the phone, etc etc - still the same issue. So currently my Music library has about 60% of the music with the correct art, 20% with the wrong art of various covers and 20% of different albums all with the Atomic Rooster Death Walks Behind You cover, none of which are actually that album.
I get that Apple really, really wants you to just subscribe to Apple Music and stream everything but, uh, no. I prefer to manually manage what I have on my iPhone. So far it appears that my only possible solution is to completely erase my iPhone and restore a backup from the cloud, but that isn't exactly ideal and a ridiculous solution.
Sigh... I hate Apple.
― better than ezra collective soul asylum (jon /via/ chi 2.0), Tuesday, 21 October 2025 15:26 (four weeks ago)