I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (twenty-one years ago)
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (twenty-one years ago)
― Aaron A., Friday, 4 March 2005 22:07 (twenty-one years ago)
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:11 (twenty-one years ago)
― hstencil (hstencil), Friday, 4 March 2005 22:11 (twenty-one years ago)
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:13 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:15 (twenty-one years ago)
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (twenty-one years ago)
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (twenty-one years ago)
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (twenty-one years ago)
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (twenty-one years ago)
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (twenty-one years ago)
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:43 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (twenty-one years ago)
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (twenty-one years ago)
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (twenty-one years ago)
― cutty (mcutt), Saturday, 5 March 2005 00:06 (twenty-one years ago)
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (twenty-one years ago)
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (twenty-one years ago)
― biznotic, Saturday, 5 March 2005 02:10 (twenty-one years ago)
― RJG (RJG), Saturday, 5 March 2005 02:36 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 06:51 (twenty-one years ago)
― TOMBOT, Saturday, 5 March 2005 20:08 (twenty-one years ago)
― amandasc, Saturday, 5 March 2005 20:38 (twenty-one years ago)
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 22:21 (twenty-one years ago)
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (twenty-one years ago)
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (twenty-one years ago)
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (twenty-one years ago)
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (twenty-one years ago)
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 17:49 (twenty-one years ago)
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (twenty-one years ago)
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (twenty-one years ago)
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (twenty-one years ago)
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (twenty-one years ago)
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (twenty-one years ago)
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 18:47 (twenty-one years ago)
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (twenty-one years ago)
― RJG (RJG), Monday, 14 March 2005 18:50 (twenty-one years ago)
maaaybe?
― trm (tombotomod), Friday, 11 September 2026 15:51 (one month ago)
oh you're not supposed to use the iphone for on-device music anymore without a subscription, duh
Oh of course. I HATE APPLE
― trm (tombotomod), Friday, 11 September 2026 15:52 (one month ago)
I have a republican national convention Microsoft zune in a box somewhere. I should mod that and flex that?
― Ed, Friday, 11 September 2026 20:49 (one month ago)
Remember the Friday the 13th TB show that was all about cursed objects? Leave that Zune alone.
― Cow_Art, Saturday, 12 September 2026 00:43 (one month ago)
I managed to upgrade without significant incident but it did take several hours to get all 262.5 GB of music on to the new iPhone. And it corrupted the album art on some of the new stuff. Whatever!
― trm (tombotomod), Sunday, 13 September 2026 16:04 (one month ago)
Apple appear to have unfucked whatever they fucked up in macOS 26 that made is such a battery drain. I upgraded this morning when I got in the office and noticed just before home time that my Air had just hit 1%, back to macOS 25 experience.
I do hate my shitty LG monitor which is meant to give out 60W on USBC. But plug anything else in (today was my keyboard, not recharging but on 100% and just maintaining, that prevented it from giving out any juice on usb c)
― Ed, Tuesday, 15 September 2026 08:50 (one month ago)
I need advice.
To begin, while some basic music production/editing and InDesign will be utilized quite frequently, I am not otherwise a “high needs” user.
I am considering getting the new M6 Mac Mini, then adding a dock with 4TB storage because my biggest issue at the moment is storage— I can’t really leverage much more space on my Air. I have a spare Apple keyboard and a decent monitor with HDMI that I got off a friend.
My two big questions are: - should i go for the 24GB memory rather than the 16GB? keeping in mind the caveats about my usage.- what dock should i get, as there is a ton of crap all over the internet about them but i can’t find solid info on which is the best for my needs.
thanks in advance!!
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 13:56 (four weeks ago)
people on reddit say that indesign doesn't really benefit from more ram, but idk
if all you need is storage then you don't necessarily need a dock, unless you have a lot of external devices you want to plug in
for 4TB you can either get a spinning disk external hard drive or an SSD. SSD prices are crazy because of the AI boom. SSDs are also much more performant than spinning disk hard drives. if all you're doing is putting files on there and accessing them occasionally a spinny disk hard drive is fine. i'd then keep the files you're actively working on stored on the mini's internal SSD.
― 龜, Friday, 2 October 2026 15:04 (four weeks ago)
i want to be able to access them whenever i want— that is, i want to be able to pull up any music file or PDF in my libraries with little to no lag at any time.
maybe i just haven't used an external storage device for any purpose other than backup in a while, but my recollection of using one many years ago was that lag was significant. if that's changed, and if all that's necessary for my needs is an SSD, then there are a few in the 4TB range that come in under $400, which is okay by me.
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 15:46 (four weeks ago)
also thanks for your response, i am not the best with this type of shit, evidenced by the fact that i have been delaying getting a new computer for a while— my 2019 era Air is finally starting to kick it, it seems.
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 15:47 (four weeks ago)
(i made an error above, there are a few in the 2tb range that come in under 400$, which is okay)
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 15:54 (four weeks ago)
yeah you'll want an external SSD then. if you care about speedier write times for large files then i'd look for one with usb 3.2 gen 2 (i.e. if you're moving a lot of big 1GB files to the disk) but otherwise anything that's usb 3.2 should be good
if you can swing it i might go for the larger internal SSD (512GB i think) since macos golden gate takes up at least ~20gb due to ai bullshit that you can't turn off https://macdailynews.com/2026/09/25/apple-intelligence-is-eating-up-to-30gb-on-some-macs-after-macos-27/
unfortunately you're buying at a pretty bad time, most computer prices are up like 50-200% due to ai
― 龜, Friday, 2 October 2026 16:18 (four weeks ago)
yeah, i know, i just didn't need until now... i fucking hate AI so much, even moreso now lol
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 16:36 (four weeks ago)
the latest macs use thunderbolt at speeds nearly equal to having an internal SSD. The drives cost more but even the last generation is pretty damn good. A thunderbolt 5 connected SSD is not a USB connected HD.
don't worry about InDesign. I do all kinds of next level high-end indesign work using m1 chips.
But get as much ram as you can comfortably afford anyway, it'll just make things last longer.
― dan selzer, Friday, 2 October 2026 17:11 (four weeks ago)
thanks dan!
― out of the cradle endlessly party rocking (the table is the table), Friday, 2 October 2026 17:21 (four weeks ago)
https://www.macrumors.com/2026/10/05/apple-intelligence-removal-tool-frees-mac-storage/
i might have to give this a try
― 龜, Monday, 5 October 2026 13:15 (three weeks ago)
niiice
― Tracer Hand, Monday, 5 October 2026 13:31 (three weeks ago)
With the Apple models gone, you lose all Siri-related AI features, Writing Tools, Genmoji, Image Playground, ChatGPT integration, summaries, smart replies, inline predictions, Photos Clean Up, Spatial Photos, and Xcode predictive completion.
― assert (matttkkkk), Monday, 5 October 2026 16:57 (three weeks ago)
took the plunge and bought an M6 Mac Mini 24/512, a new monitor, and a 2 TB SSD from Crucial. Around $1700 all told. i have a keyboard and mouse already. thanks for everyone's suggestions.
― out of the cradle endlessly party rocking (the table is the table), Friday, 9 October 2026 01:16 (three weeks ago)
that’s a pretty powerful machine! enjoy the computing, such as it is
― mh, Friday, 9 October 2026 01:45 (three weeks ago)
https://www.apple.com/newsroom/2026/10/apple-unveils-the-new-apple-tv-4k/
honestly apple tv is one area where i wouldn't mind better AI, the current apple tv sucks extreme ass at voice-to-text
― 龜, Tuesday, 13 October 2026 13:21 (two weeks ago)
https://www.youtube.com/watch?v=1XxNXkOHKZw
please just fix your app instead of wasting time with bullshit like this
― 龜, Wednesday, 21 October 2026 17:20 (one week ago)
apple obviously isn't an experience company but a product company, but I hope the new leadership tilts things back toward the understanding that the experience of using the products is how you make better ones. neat stuff here and there, but overall everything seems like a decent version of a commodity product
kudos on poaching the one Halide developer to work on the iPhone camera app, though. it's pretty good now!
― mh, Wednesday, 21 October 2026 17:58 (one week ago)
one of my biggest issues with the app is search— like no, i don’t want the apple music catalog of this artist, i want what is in my library. i don’t want this other shit! fuck off!!
― out of the cradle endlessly party rocking (the table is the table), Wednesday, 21 October 2026 19:40 (one week ago)
I find it hilarious that iOS constantly moves the search bar up and down with no consistency between their own apps. And why the F should a search bar retain last searched in the query window. That’s nuts.
― BlackIronPrison, Wednesday, 21 October 2026 21:08 (one week ago)
as someone who uses it mostly for streaming my main frustration is having to switch from "home" to "library" to find things on the wider service. Some kind of unified search with results tagged with the source would probably be better for me.
― beard papa, Wednesday, 21 October 2026 21:24 (one week ago)
i just tried the new and improved siri and it’s so fuckin trash lmaoooooo
― Tracer Hand, Monday, 26 October 2026 18:41 (five days ago)
do they not have any shame?? this is what they waited 18 months for?
i wanted it to compare a guajillo chili with an ancho chili
it said it was not aware of any chili known as an agua chili, nor any chili known as an echo chili
― Tracer Hand, Monday, 26 October 2026 18:43 (five days ago)
and aguachile is a thing
― mick signals, Monday, 26 October 2026 18:46 (five days ago)
third party voice transcription clients are way better at even just the speech to text
― Tracer Hand, Monday, 26 October 2026 18:51 (five days ago)
xxp maybe you need to pronounce them like a britisher since it knows where you are?
this is what I got, asking via voice:
Assuming you mean a guajillo chili, the main difference is that guajillos are dried mirasol peppers with a bright, tangy, and berry-like flavor, while anchos are dried poblanos that taste sweet and earthy with notes of chocolate and raisin. Guajillos are also roughly two to three times hotter, packing 2,500 to 5,000 Scoville heat units compared to the ancho's 1,000 to 2,000. Because of these differences, guajillos are best for adding vivid color and a clean fruitiness to salsas and marinades, whereas anchos are used to build a rich, dark base for moles and stews.Keep in mind, I'm an assistant powered by AI and may make mistakes. Always verify important details.
― mh, Monday, 26 October 2026 18:54 (five days ago)
I'm getting flashbacks to tombot recently mentioning a british youtube cooking show's pronunciation of "chilaquiles" and a past ilx thread where someone in the uk referred to someone "pronouncing the 'z' in chorizo" and I asked if they pronounced it "chori-zed-oh" (it was "chor-its-oh")
― mh, Monday, 26 October 2026 18:56 (five days ago)
the latter pops into my mind occasionally and I chuckle
― mh, Monday, 26 October 2026 18:57 (five days ago)
so i need to pronounce it wrong for siri if im in the uk ok got it
― Tracer Hand, Monday, 26 October 2026 19:11 (five days ago)
hey guys AI is shit
― assert (matttkkkk), Monday, 26 October 2026 19:18 (five days ago)
takes considerably less time and is more useful to look up an actual source of information than it does to shape a query and then find out if the answer is correct (thus easily searched) or clueless blather
― assert (matttkkkk), Monday, 26 October 2026 19:20 (five days ago)
xxp I was joking but... maybe?
― mh, Monday, 26 October 2026 19:21 (five days ago)
i actually think you’re right but i can’t be bothered to turn it back on to find out
― Tracer Hand, Monday, 26 October 2026 19:42 (five days ago)
oh noooo
― mh, Monday, 26 October 2026 19:48 (five days ago)
Apple Intelligence is the most hapless ineffective generative AI application I’ve tried to use. It has failed at literally every task I’ve put before it, including parsing an email and setting calendar reminders which should really be coming for free
― Choosin’ Delaware (DJP), Monday, 26 October 2026 22:27 (five days ago)
they’ve done some weird sandboxing. it can’t create apple music playlists, but it can add to them. same with email folders. when it does something useful it’s nice. when it isn’t allowed to do things, sometimes it just closes the session instead of explaining it can’t. bizarre little program
― mh, Monday, 26 October 2026 22:30 (five days ago)
I really don’t get it. They do all of these great demos and then you try to replicate the functionality as an end user and it goes “oh you want me to do something? You can fuck off into the sun”
― Choosin’ Delaware (DJP), Monday, 26 October 2026 22:35 (five days ago)
as someone who works for a large corp that has an open “ai lead” near c-suite position (it will not be filled, no one with industry experience will take a salary at what they’d offer) what occurs to me is that someone in human-computer interaction or ux, who knows absolutely nothing about how llms work, should run these things. everything is weird and opinionated and wants you to speak in prompt-language and it’s not standard
― mh, Monday, 26 October 2026 22:35 (five days ago)
I’d respect a bot that told me to fuck off into the sun tbrrwu
Google told me today that a robot vacuum I was looking for info was commonly also called the Nural as wells as it s brand name the Nuurio (or whatever). No it isn’t, that is what autocorrect turns the search term into if you fail to correct it back before you hit search. No wonder it can’t understand that someone in England might try and pronounce chorizo correctly.
I’m currently fighting a loosing battle with Apple Pay which keeps trying to sign me up for shipping to Japan because I have (on occasion) sent things to a Japanese address and now that’s where it thinks I want to send everything.
On the plus side upgrading to 27.2 handed back 100GB of iPhone storage it was using for System Data.
― Ed, Monday, 26 October 2026 23:36 (five days ago)
As much as I find the agents useful. The tendency to regress to the stupidest possible mean; like some gravity well of incompetence and the policing that demand is tiring.
― Ed, Monday, 26 October 2026 23:37 (five days ago)
By happenstance yesterday I realized that Apple Intelligence is “learning” from how I use various apps, and the only way to turn it off is to go into the App settings and turn it off for *every single app*
― sctttnnnt (pgwp), Wednesday, 28 October 2026 03:11 (three days ago)
there's a script for that. someone wrote something that does it all for you, on a Mac at least, don't know about phones
https://github.com/omlahore/RemoveMacAI
― koogs, Wednesday, 28 October 2026 05:58 (three days ago)
There are configuration profiles for macOS and iOS on that site. Though it says to deploy through an MDM like Jamf, you can install them via Apple Configurator app, or even by emailing it to yourself as an attachment. These are immutable and mean that they will persist through an OS update (though Apple will sometimes change payloads after a major version upgrade, so it's worth keeping tabs on that).
― beard papa, Wednesday, 28 October 2026 15:19 (three days ago)