I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (twenty-one years ago)
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (twenty-one years ago)
― Aaron A., Friday, 4 March 2005 22:07 (twenty-one years ago)
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:11 (twenty-one years ago)
― hstencil (hstencil), Friday, 4 March 2005 22:11 (twenty-one years ago)
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:13 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:15 (twenty-one years ago)
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (twenty-one years ago)
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (twenty-one years ago)
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (twenty-one years ago)
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (twenty-one years ago)
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (twenty-one years ago)
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:43 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (twenty-one years ago)
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (twenty-one years ago)
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (twenty-one years ago)
― cutty (mcutt), Saturday, 5 March 2005 00:06 (twenty-one years ago)
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (twenty-one years ago)
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (twenty-one years ago)
― biznotic, Saturday, 5 March 2005 02:10 (twenty-one years ago)
― RJG (RJG), Saturday, 5 March 2005 02:36 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 06:51 (twenty-one years ago)
― TOMBOT, Saturday, 5 March 2005 20:08 (twenty-one years ago)
― amandasc, Saturday, 5 March 2005 20:38 (twenty-one years ago)
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 22:21 (twenty-one years ago)
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (twenty-one years ago)
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (twenty-one years ago)
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (twenty-one years ago)
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (twenty-one years ago)
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 17:49 (twenty-one years ago)
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (twenty-one years ago)
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (twenty-one years ago)
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (twenty-one years ago)
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (twenty-one years ago)
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (twenty-one years ago)
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 18:47 (twenty-one years ago)
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (twenty-one years ago)
― RJG (RJG), Monday, 14 March 2005 18:50 (twenty-one years ago)
Just got a new (ish, nov 24) macbook through work. Something up with the headphone cable, half the time or more it just ignores it and plays through its own speakers. I booted up this morning, plugged in the cable and was thrilled to hear the sound coming out of my actually good proper hi-fi speakers. But somehow without me noticing it is now playing through the internal speakers again!
― ledge, Tuesday, 20 January 2026 08:54 (four months ago)
could be the cable itself?
― Tracer Hand, Tuesday, 20 January 2026 09:16 (four months ago)
Did they do some update to the autofill text? I swear half the time I send text nowadays some random extra word gets added at the end
― Heez, Tuesday, 20 January 2026 09:21 (four months ago)
nope, doesn't work with two different headphones or external speakers.
― ledge, Tuesday, 20 January 2026 09:27 (four months ago)
Google is probably better than any help I can give but mostly likely the next step is to go into settings and make sure audio out is correctly assigned. Following suggestion would be deleting preference files if you’re comfortable with that. (Be sure to save the old ones.)
― recovering internet addict/shitposter (viborg), Tuesday, 20 January 2026 10:35 (four months ago)
Problem solved, it was the bloody qobuz app having its own setting for audio out! Sorry Apple I don't hate you quite so much now.
― ledge, Tuesday, 20 January 2026 10:57 (four months ago)
About enough said regarding this bullshit to be sure but the more I use the newly updated version the worse it seems. I can’t even enumerate the amount of fuckery going on. It seems like they might genuinely be trying to nuke their product with the damage they’ve done from this one update.
Did Spootify somehow plant a mole in the upper echelon at Apple Music HQ?
― recovering internet addict/shitposter (viborg), Thursday, 29 January 2026 00:21 (three months ago)
what's the issue?
― beard papa, Thursday, 29 January 2026 07:44 (three months ago)
I’ll just throw a few out there but this is far from definitive.
- [command-L] no longer actually goes to highlighted song (as it has since the beginning of iTunes afaik). It is still listed in the menu but does who the fuck knows what now- if you click at the top of a column when viewing a playlist as “songs” it now takes you out of that field and goes to some new secret fourth field - already mentioned the pointless fuckery when changing the type of window -
I’m sure more will come to me if you want me to continue.
― recovering internet addict/shitposter (viborg), Friday, 30 January 2026 22:48 (three months ago)
Should’ve said [command-L] no longer highlights currently playing song. Or maybe it does but also hides it from view.
― recovering internet addict/shitposter (viborg), Friday, 30 January 2026 22:49 (three months ago)
Command l working for me last I checked. Will double check in a bit.
― dan selzer, Saturday, 31 January 2026 00:22 (three months ago)
Got a new Mac Mini. Migration went very smoothly. Except I'm now in a situation where I can't switch between accounts, can't logout of an account, can't shut down, can't restart. So I'm going to reach under the mini and do a hard restart. Less than three days after getting my new computer! not great
― Tracer Hand, Sunday, 8 February 2026 22:32 (three months ago)
Tahoe is strange visually.. Finder icons are very soft and fuzzy looking. I actually really love the clear, bold look of the sidebar icons and I wish I could make them all look like that
― Tracer Hand, Sunday, 8 February 2026 23:18 (three months ago)
In addition to its jaw dropping ugliness, Tahoe is buggy af. Mail can’t sign in to my work’s Exchange server. I can’t drop an image file into Messages to add a picture, I have to open it, select all, copy and paste. And so on.
― assert (matttkkkk), Monday, 9 February 2026 06:52 (three months ago)
I'm in the market for a new laptop, as my 2015 pro is on the fritz and needs a monitor to function. Ultimately would like to spring for a (refurbished) M1, which looks to be about $1500 on places like back market. However, it's a stretch for my current financial situation. On the other hand, the new Neo could meet essentially most of my needs, it's only $600, and has the benefit of being something I won't have to shit myself with anxiety quite so much if I bring it out to coffee shops, etc. On the other other hand, I could just spend something like $250 for a refurbed 2015 (so essentially a $250 screen repair)
― Cattedrale metropolitana di Santa Maria de Episcopio, Wednesday, 4 March 2026 19:09 (two months ago)
to be about $1500 on places like back market
spoke too soon, it looks like they have these available for as low as 700-ish
― Cattedrale metropolitana di Santa Maria de Episcopio, Wednesday, 4 March 2026 19:14 (two months ago)
so maybe time to just buckle up and do that
MacBook Pro (2021) 16-inch - Apple M1 Pro 10-core and 16-core GPU - 16GB RAM - SSD 512GB
Just to share one example. They have this one for $750.
― Cattedrale metropolitana di Santa Maria de Episcopio, Wednesday, 4 March 2026 19:17 (two months ago)
And it doesn't have the stupid woo woo rainbow bar so that's a plus
Don't get an M1 MacBook Pro unless it's really cheap. The M1 MacBook Air is just as good – they shipped with same chipset. Air just lacks the Touch Bar you hate and has slightly better speakers (my wife has one cause it was heavily discounted).
M1 Air was $999 new I think so must be pretty cheap now. I still use mine and it runs great.
― Alba, Wednesday, 4 March 2026 19:28 (two months ago)
eh the M1 pro chip in what the above poster posted is fairly more performant than the basic m1 chip in the macbook air
i'd be a bit worried about the battery health of an old laptop but i bet a battery from 2021 is bound to be much better than a battery from a 2015 macbook
― 龜, Wednesday, 4 March 2026 19:30 (two months ago)
CmdSMdE, i'd do one of these M4 macbook airs - the m4 chip should be better than the m1 pro
https://www.apple.com/shop/product/fc6u4ll/a/Refurbished-13-inch-MacBook-Air-Apple-M4-chip-with-10%E2%80%91Core-CPU-and-10%E2%80%91Core-GPU-Sky-Bluehttps://www.apple.com/shop/product/fc6t4ll/a/Refurbished-13-inch-MacBook-Air-Apple-M4-chip-with-10%E2%80%91Core-CPU-and-8%E2%80%91Core-GPU-Sky-Blue
― 龜, Wednesday, 4 March 2026 19:34 (two months ago)
Thanks so much! My current 'book is a 15-inch, and the extra space is really handy for music stuff and translation work, so if you have any recommendations w/ 15- or 16-inch screens I'd be most appreciative
― Cattedrale metropolitana di Santa Maria de Episcopio, Wednesday, 4 March 2026 19:42 (two months ago)
Ah sorry I didn't notice the Pro got an update in 2021. My comment refers to the launch 2020 models
― Alba, Wednesday, 4 March 2026 19:45 (two months ago)
hmm I don't think I can find a 15" or 16" screen macbook in the $750 range from a reputable source xp
― 龜, Wednesday, 4 March 2026 19:50 (two months ago)
This is the one I was looking at
https://www.backmarket.com/en-us/p/macbook-pro-2021-16-inch-m1-pro-10-core-and-16-core-gpu-16gb-ram-ssd-512gb/73b93534-c21a-4b57-90ab-4f4eb6e09a40?l=11
― Cattedrale metropolitana di Santa Maria de Episcopio, Wednesday, 4 March 2026 19:56 (two months ago)
I have two m1 macbook pros and neither have the touch bar, that must've been killed in the middle of that.
― dan selzer, Wednesday, 4 March 2026 20:28 (two months ago)
if they have a good return policy and/or warranty and it's the size you want go for it. my only criteria for the new apple silicon macbooks is you must get 16gb of ram. i have had two with 8GB (one from work, one mac mini i bought) and both got real slow
― 龜, Wednesday, 4 March 2026 20:59 (two months ago)
I've used the M1 Air with 8 gb for a few years now, amazing machine, $799 or so brand new. I was told the way Apple Silicon handles memory means it can do more with less RAM. I've recorded and mixed songs on it in Logic, Photoshop/Illustrator, even a little Premiere. The screen size/ storage are the bigger bottlenecks to me than the RAM. I would check out a Neo as a possible replacement someday for sure- I have and love my Studio for actual stuff these days.
― encino morricone (majorairbro), Wednesday, 4 March 2026 21:02 (two months ago)
The Neo isn't an M processor, though, so I'd want to see some youtube reviews or whatever before I counted on it to run Logic well and stuff- the tipping point for me on the M1 Air was youtube vids with people showing off Logic sessions with hundreds of tracks running on that machine.
― encino morricone (majorairbro), Wednesday, 4 March 2026 21:03 (two months ago)
Neo also limited to 8 gigs ram. I'm impressed you comfortably did as much as you did with 8 gigs but I wouldn't risk it.
― dan selzer, Wednesday, 4 March 2026 21:10 (two months ago)
Especially as Adobe and others have moved to subscription versions they are bloating with AI nonsense. I’m skeptical too.
― encino morricone (majorairbro), Wednesday, 4 March 2026 21:57 (two months ago)
Apple’s Camera-Equipped AirPods Reach Late Testing in AI Device Push
Apple also aims to address privacy concerns from people who don’t want to be filmed by gadgets — an issue for smart glasses as well. The company has built a small LED light into the earbuds that will turn on when visual data is being fed into the cloud.
Yeah that should do it.
― Alba, Friday, 8 May 2026 11:08 (two weeks ago)
when visual data is being fed into the cloud
― assert (matttkkkk), Friday, 8 May 2026 12:56 (two weeks ago)
it'll be interesting to see what they end up using their proprietary private cloud compute infrastructure for. it's about three levels above what anyone else has deployed, but it's unclear at what scale they're looking at doing it
https://security.apple.com/blog/private-cloud-compute/
― mh, Friday, 8 May 2026 14:13 (two weeks ago)
I'm still mad about the "lighting" to 1/8" headphone jack converter business. I'm dealing with ANOTHER frayed/broken adapter, they make them so cheap and shitty, it's so fucking infuriating how they clearly just did this to make people's lives harder so they'd fork over cash for air buds or whatever they are called
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, 8 May 2026 14:22 (two weeks ago)
bluetooth ear buds are really cheap now fwiw
― 龜, Friday, 8 May 2026 14:38 (two weeks ago)
I can't imagine ever going back to wired ear buds or even headphones.
― beard papa, Friday, 8 May 2026 14:38 (two weeks ago)
My AirPods Pro are my favourite Apple product tbh (yes they have converted me into someone who thinks £180 is a normal amount to spend on headphones). But I really don't want cameras in them.
― Alba, Friday, 8 May 2026 15:03 (two weeks ago)
chinese temu airpod reps are so good and only 25£ - save the real money for sony WH-XM series cans imo
― ||||||||, Friday, 8 May 2026 15:06 (two weeks ago)
I got Pros a few years ago for the size options of the silicone tips, and the GOOD good noise cancelling. Never regretted it but I miss my Master & Dynamic ear buds that I lost on a scooter trip. :( They had more buttons and controls so I didn't have to get my phone out to skip podcasts or answer calls or w/e, something I think the Apple airpods are bad at.
Already replaced my Macbook Air with a Dell laptop this year and I'm very happy. There was no good reason for me to go with a $1000 Apple laptop to use Google sheets and the internet.
― Ima Gardener (in orbit), Friday, 8 May 2026 15:24 (two weeks ago)
you can set options for click/double click and I think even triple in the AirPods settings, and even different options for each ear
I don't have much set up because I am absent-minded
― mh, Friday, 8 May 2026 15:26 (two weeks ago)
what does this have to do with it? why would it be hard to just have a headphone jack so people can choose their experience?
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, 8 May 2026 15:37 (two weeks ago)
Do they seamlessly connect to my Apple TV with spatial audio?
― Alba, Friday, 8 May 2026 15:38 (two weeks ago)
xp i already have headphones but now i should pay for cheap junk that i will need to charge at night, that will be easy to lose in the laundry, and that will talk to me or make annoying beeps when the battery is low? no thanks
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, 8 May 2026 15:39 (two weeks ago)
Sorry, I've been sidetracked into Apple lust thread talk – I had good intentions!
― Alba, Friday, 8 May 2026 15:39 (two weeks ago)
lol. out with you!
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, 8 May 2026 15:42 (two weeks ago)
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, May 8, 2026 11:39 AM (fifteen minutes ago)
do you even own a TV?
― 龜, Friday, 8 May 2026 15:55 (two weeks ago)
i love watching TV (on my laptop)
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, 8 May 2026 16:07 (two weeks ago)
you're telling me people listen to music on their PHONE?! where do I put the tape into it?
― mh, Friday, 8 May 2026 16:14 (two weeks ago)