I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (twenty-one years ago)
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (twenty-one years ago)
― Aaron A., Friday, 4 March 2005 22:07 (twenty-one years ago)
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:11 (twenty-one years ago)
― hstencil (hstencil), Friday, 4 March 2005 22:11 (twenty-one years ago)
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (twenty-one years ago)
― cutty (mcutt), Friday, 4 March 2005 22:13 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:15 (twenty-one years ago)
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (twenty-one years ago)
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (twenty-one years ago)
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (twenty-one years ago)
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (twenty-one years ago)
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (twenty-one years ago)
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (twenty-one years ago)
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (twenty-one years ago)
― Ed (dali), Friday, 4 March 2005 22:43 (twenty-one years ago)
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (twenty-one years ago)
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (twenty-one years ago)
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (twenty-one years ago)
― cutty (mcutt), Saturday, 5 March 2005 00:06 (twenty-one years ago)
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (twenty-one years ago)
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (twenty-one years ago)
― biznotic, Saturday, 5 March 2005 02:10 (twenty-one years ago)
― RJG (RJG), Saturday, 5 March 2005 02:36 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 06:51 (twenty-one years ago)
― TOMBOT, Saturday, 5 March 2005 20:08 (twenty-one years ago)
― amandasc, Saturday, 5 March 2005 20:38 (twenty-one years ago)
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (twenty-one years ago)
― Ed (dali), Saturday, 5 March 2005 22:21 (twenty-one years ago)
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (twenty-one years ago)
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (twenty-one years ago)
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (twenty-one years ago)
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (twenty-one years ago)
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 17:49 (twenty-one years ago)
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (twenty-one years ago)
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (twenty-one years ago)
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (twenty-one years ago)
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (twenty-one years ago)
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (twenty-one years ago)
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (twenty-one years ago)
― TOMBOT, Monday, 14 March 2005 18:47 (twenty-one years ago)
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (twenty-one years ago)
― RJG (RJG), Monday, 14 March 2005 18:50 (twenty-one years ago)
lol. out with you!
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, 8 May 2026 15:42 (three months ago)
xp i already have headphones but now i should pay for cheap junk that i will need to charge at night, that will be easy to lose in the laundry, and that will talk to me or make annoying beeps when the battery is low? no thanks
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, May 8, 2026 11:39 AM (fifteen minutes ago)
do you even own a TV?
― 龜, Friday, 8 May 2026 15:55 (three months ago)
i love watching TV (on my laptop)
― Cattedrale metropolitana di Santa Maria de Episcopio, Friday, 8 May 2026 16:07 (three months ago)
you're telling me people listen to music on their PHONE?! where do I put the tape into it?
― mh, Friday, 8 May 2026 16:14 (three months ago)
I want to thank everyone itt for helpful advice as I navigated a purchase of a refurb macbook. I did end up getting a 2021 16" pro from backmarket for around 700 and i'm very pleased, and would recommend for anyone who has similar needs/budget
― Cattedrale metropolitana di Santa Maria de Episcopio, Saturday, 30 May 2026 23:25 (three months ago)
I’m using the same setup and after 5 years feel no need to upgrade (unless there was a way to get rid of this fuck-ugly, dysfunctional OS front end)
― assert (matttkkkk), Sunday, 31 May 2026 23:06 (three months ago)
I'm itching to recommend the Macbook Neo to someone
― disco stabbing horror (lukas), Sunday, 31 May 2026 23:11 (three months ago)
"I’m using the same setup and after 5 years feel no need to upgrade (unless there was a way to get rid of this fuck-ugly, dysfunctional OS front end)"
If it's an Intel one then get Linux on it. I buy Macs when Apple obsolete them by stopping security updates for whatever version of their shitty OS they run and wack either Linux Mint or Ubuntu on there. I'm typing this on a 2015 iMac 27" with 5K retina display, 32Gb RAM, i7 chipset etc. that I paid £100 for, and with Ubuntu installed it does everything I need. This sort of thing's not for everyone, granted, but if you're able it's definitely worth considering.
― riveter (strangeangel), Monday, 1 June 2026 00:44 (three months ago)
^ this is what i'm considering doing next actually
― Cattedrale metropolitana di Santa Maria de Episcopio, Monday, 1 June 2026 01:26 (three months ago)
i feel like i am just over being at the whim of these dumb companies and finally want to cross the threshold into knowing enough where i can just customize my experience the way i want/need it. a trade off in terms of time/energy at the front end maybe, but i think it's the right one to make
― Cattedrale metropolitana di Santa Maria de Episcopio, Monday, 1 June 2026 01:27 (three months ago)
and because I HATE APPLE
― Cattedrale metropolitana di Santa Maria de Episcopio, Monday, 1 June 2026 01:35 (three months ago)
I like the Linux idea but every install I’ve done has been a three way fight between my lack of expertise, the challenge of third party support and my irritation at the lack of polish (which is silly but a major element of the experience for me)
― assert (matttkkkk), Monday, 1 June 2026 03:41 (three months ago)
However the increasing compromise needed to put up with the rock stable OS core and ultra clean text rendering etc is wearing away at me. It’s mildly embarrassing how close to the edge the visual and functional crimes of Tahoe have pushed me.
― assert (matttkkkk), Monday, 1 June 2026 03:44 (three months ago)
with my recent ios update:
1. some contacts no longer have a "notes" field, so i can't put things there like addresses, "Carl's cousin," or other helpful things. other contacts have this. why. WHY?
2. some contacts no longer have a "Photos" and/or "Shared with You" section, meaning I can't look back through links, photos, etc., if I'm trying to remember a convo, see a poster for a show that was sent, etc. horrible.
3. in imessenger as well as in other messaging apps, the text field for composing messages now clips/blocks off the last line of text of the previous sent message, which makes it hard to read and, in some cases, impossible to click on the reaction emojis to see who responded (and what) in a group chat. why. WHY??
4. my phone is now noticeably far, far slower than it was before the update. i know this is just standard "your phone is seven years old and we're slowly going to grind you down and try to get you to purchase a new one" but it is not going to work lmao fuck paying for a phone, especially an iphone
― Cattedrale metropolitana di Santa Maria de Episcopio, Monday, 22 June 2026 19:48 (two months ago)
After a biggish system update there can be a period of re-indexing, which can slow the phone for a day or two, but yeah the new interface is just pointless bloatware which runs slower on the same hardware.
― assert (matttkkkk), Tuesday, 23 June 2026 04:04 (two months ago)
In fact the re-indexing of messages may never finish
― River of No Reply (James Redd and the Blecchs), Tuesday, 23 June 2026 04:10 (two months ago)
"More photos will be shown once Messages finishes indexing."
― River of No Reply (James Redd and the Blecchs), Tuesday, 23 June 2026 04:11 (two months ago)
“The re-indexing will continue until performance improves.”
― assert (matttkkkk), Tuesday, 23 June 2026 06:38 (two months ago)
Here's a reason to not hate Apple (courtesy Ketan Joshi):https://i.imgur.com/DEfBUuH.jpeg
― assert (matttkkkk), Thursday, 2 July 2026 23:21 (two months ago)
Mark Zuckerberg is going to look at that graph and order the company to start using more power
― disco stabbing horror (lukas), Friday, 3 July 2026 00:22 (one month ago)
matttkkkk that content isn't viewable in my region
― Tracer Hand, Friday, 3 July 2026 08:45 (one month ago)
I suspect it's this - https://i0.wp.com/ketanjoshi.co/wp-content/uploads/2025/05/Onoing-BigTech-Power-Consumption-Latest-AMAZON-ESTIMATE.png
― Tracer Hand, Friday, 3 July 2026 08:55 (one month ago)
It is.
― Alba, Friday, 3 July 2026 09:59 (one month ago)
Sorry. Bloody imgur, I forgot
― assert (matttkkkk), Friday, 3 July 2026 11:08 (one month ago)
postimages.org is good, for now at least
― Alba, Friday, 3 July 2026 11:29 (one month ago)
Apple shunts its AI compute onto other companies because it’s more or less failed to do its own. Apple also has never provided enterprise cloud services. Next iOS and macOS will have a lot of google and open ai in it.
I suspect there’s a a bit more nuance in the article than in the graph.
― Ed, Friday, 3 July 2026 11:40 (one month ago)
Yeah that’s true. Even so it seems less revolting to outsource to the gougers and be insulated from their eventual self immolation
― assert (matttkkkk), Friday, 3 July 2026 12:05 (one month ago)
Why does my camera switch back to Live mode after every update now? Why is the Live mode the default? I want to take photos, not micro short videos, fuck you Apple.
― Cow_Art, Friday, 17 July 2026 01:29 (one month ago)
I've never found Live photos useful for anything, other than making my photos take up more memory, and yes I too find it mysteriously turns itself on
― Lee626, Friday, 17 July 2026 02:55 (one month ago)
I don’t love them but my wife does and she likes being able to choose the still from the short burst. Less likely to get a blink or something.
― dan selzer, Friday, 17 July 2026 12:34 (one month ago)
I like that idea in principle but if you choose a different frame it's lower res I think.
― Alba, Friday, 17 July 2026 13:18 (one month ago)
Didn't know that. Fine for the type of snapshots/social sharing she uses it for.
― dan selzer, Friday, 17 July 2026 13:45 (one month ago)
I was going to renew Apple TV and it took FIVE separate logins, complete with SMS verification for four of them, to even get to a payment screen (for some reason my account had been locked). And then my payment, which appeared complete, disappeared entirely, showing in neither my Apple account nor my bank account.
Odd how difficult they make it for me to (grudgingly) give them money. Torrents it is then!
― salsa shark, Thursday, 23 July 2026 19:56 (one month ago)
Since the last update, something weird keeps happening with my messages. I don’t know if there’s a swipe motion that I’m accidentally making, but my messages will suddenly jump to the middle of my messages. So when I’m messaging my wife, it suddenly jumps way back and I have to scroll scroll scroll to get back to the newest message or shut the app down and restart it.
― Cow_Art, Friday, 24 July 2026 12:46 (one month ago)
Update to 26.6 causing me various weird problems
― The Book of Rock Liszt (James Redd and the Blecchs), Monday, 17 August 2026 09:09 (two weeks ago)
So far:* Black screen in app that could only be solved by restarting app* Internet connectivity issue that could only be solved by rebooting
― The Book of Rock Liszt (James Redd and the Blecchs), Monday, 17 August 2026 09:17 (two weeks ago)
* Random zing crashes
― The Book of Rock Liszt (James Redd and the Blecchs), Monday, 17 August 2026 09:30 (two weeks ago)
Zing is completely stable on 26.6 here
― assert (matttkkkk), Monday, 17 August 2026 13:15 (two weeks ago)
Maybe my phone is old
― The Book of Rock Liszt (James Redd and the Blecchs), Monday, 17 August 2026 14:13 (two weeks ago)
Okay, I have an apple question that I think is simple but I can't find a basic answer on the internet so maybe it's not simple.
We've got loads of photos in our photos app. Years and years worth. These have been getting backed up to the cloud, so that's good. But I want to back them up to an external hard drive. I do not know if my photos are only on the cloud or if they are on my hard drive AND the cloud. I do not know how to figure this out. If I search the internet how to back up photos from icloud, I get advised to get some Umbrella app. That doesn't seem right, why would I need an app?
I can find the photos library on my mac, but I can't click on it and see a big list of photos, it just opens the photos app. I feel like a dumb old man, why is this so hard?
― Cow_Art, Wednesday, 2 September 2026 13:52 (three hours ago)
It’s all on your Mac as well
― Tracer Hand, Wednesday, 2 September 2026 13:54 (three hours ago)
If you back up your HDD they’ll be backed up
That's true with a lot of caveats. If they didn't all originally get added *from* your Mac, or they have been offloaded to save space
in the Photos app, go to the menu and hit Photos -> Settings -> iCloud and check "Download Originals to this Mac" and I think you'll get a progress bar, or at least see some activity if they're not all local.
― mh, Wednesday, 2 September 2026 14:02 (three hours ago)
You can actually see the photo files, albeit in a weird machine-organised tree, by right-clicking on your Photos Library.photoslibrary and choosing "Show package contents"
I don't trust iCloud with photos personally after losing a bunch that I thought were in the cloud but weren't, years ago.
― Alba, Wednesday, 2 September 2026 14:04 (three hours ago)
https://www.macrumors.com/2026/09/02/apple-controversial-decision/
― Chewshabadoo, Wednesday, 2 September 2026 14:07 (three hours ago)
Oh man, thanks for explaining how to see the actual photos. I kept clicking on that library thingy and it would just open the photo app and that was a big reason I was scared they weren’t on my computer. I figured there had to be a ton of photo files somewhere but couldn’t find them.
― Cow_Art, Wednesday, 2 September 2026 14:25 (three hours ago)
xp I get why people are screaming at Google, Apple, etc. but I think they both have the policy that you see things as designated by your government's mapping agency, if they have one. so if the USGNIS makes a change, it trickles down. if you're in Canada, it says Lake Ontario. it'd be nice to deviate from that policy but it fucks up the convenient fiction that maps and names are real and not built upon different consensuses
Conner O'Malley had a bit in one of his shows about how if you're in China and look at the India/China border you get a completely different view than if you're in India and do the same
― mh, Wednesday, 2 September 2026 14:45 (three hours ago)
albeit in a weird machine-organised tree
I've been a mac user for years but was brought up on PCs and I am constantly bewildered by Finder. What it chooses to show, how it chooses to show it, how to find things it doesn't show. Just show me a full folder tree!
― I am Novus Praxus (ledge), Wednesday, 2 September 2026 14:55 (two hours ago)
I don’t understand how or why Apple donked up finder so bad. If I search for “my dick,” I want to see absolutely everywhere “my dick” can be found. Why does it make me choose between the cloud or my hard driver or this user or my desktop?
― Cow_Art, Wednesday, 2 September 2026 15:42 (two hours ago)
Yeah it's terrible
― Alba, Wednesday, 2 September 2026 16:01 (one hour ago)