train crash tragedy in Japan and the corporate response

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I looked for a thread about the train crash in Japan and didn't find one. But anyway, I just wanted to comment on one thing that came out of the reporting on the whole tragic circumstance that I thought was notable, which is that the President of the railroad is resigning to take personal responsibility for the tragedy. It's very hard for me to imagine an American CEO taking similar personal responsibility for something that happened in their company on their watch. Heck, consider Union Carbide and Bhopal. Thousands of people in India lost their lives due to company negligence, and the Chairman of the company didn't bother to resign. He stayed on for another five years before taking normal retirement.

Anyway, I think it says something positive about Japanese corporate culture. Japan is also the most equitable developed country in terms of the compensation that CEO's make compared to their lowest paid employees - much, much more equitable than the enormous gap between CEO and regular person pay in the US - and yet CEOs here would never take that kind of personal responsibility for failure - though they're quite happy to take very lucrative personal responsibility for success.

o. nate (onate), Tuesday, 26 April 2005 21:15 (twenty years ago)

Here's a link to a news article that mentions the president's forthcoming resignation:

http://story.news.yahoo.com/news?tmpl=story&cid=564&ncid=716&e=13&u=/nm/20050426/ts_nm/japan_train_dc

o. nate (onate), Tuesday, 26 April 2005 21:20 (twenty years ago)

I think that's probably true, but I also think it stems from a greater emphasis on going out of your way to accept personal responsibility in general in Japanese culture, even when things aren't your fault.

Hurting (Hurting), Tuesday, 26 April 2005 21:20 (twenty years ago)

Yeah, I agree there are other cultural factors involved. It just strikes me as a very noble thing to do.

o. nate (onate), Tuesday, 26 April 2005 21:23 (twenty years ago)

it definitely improves the company's pr. < /cynical response>

my friend flicka (Jody Beth Rosen), Tuesday, 26 April 2005 21:26 (twenty years ago)

A friend of mine who lived a year in Japan said that strangers would always apologize when he had clearly bumped into them.

Hurting (Hurting), Tuesday, 26 April 2005 21:26 (twenty years ago)

but seriously, i agree with o.nate.

my friend flicka (Jody Beth Rosen), Tuesday, 26 April 2005 21:26 (twenty years ago)

I don't think it's especially noble as it's to be expected in Japan. Also, does it really improve the company (or other org) when a leader does that?

Spencer Chow (spencermfi), Tuesday, 26 April 2005 21:26 (twenty years ago)

It almost seems like evading responsibility (but that's probably just my American perspective).

Spencer Chow (spencermfi), Tuesday, 26 April 2005 21:37 (twenty years ago)

A friend of mine who lived a year in Japan said that strangers would always apologize when he had clearly bumped into them.
-- Hurting (Hurtingchie...) (webmail), April 26th, 2005 10:26 PM. (Hurting) (link)

i must be japanese then

Amateur(ist) (Amateur(ist)), Tuesday, 26 April 2005 21:47 (twenty years ago)

As Spence said, when things like this happen in JP, the big guy always falls on his sword. Sometimes literally. Seriously, lots of times presidents will commit suicide following a corporate embarassment or failure. It's the done thing.

Mary (Mary), Tuesday, 26 April 2005 22:13 (twenty years ago)

I don't think it's especially noble as it's to be expected in Japan. Also, does it really improve the company (or other org) when a leader does that?

OTM!

It's only "noble" when viewed from a Western perspective. He had no choice as Japanese culture dictates that he had to bear the responsibility. Like so many other aspects of Japanese culture which Westerners perceive as being "noble" or indicative of some superior politeness, it's mostly just window dressing.

J-rock (Julien Sandiford), Tuesday, 26 April 2005 23:22 (twenty years ago)

http://hem.spray.se/kendoka/samurai/images/aeg/kabuki.jpg

Amateur(ist) (Amateur(ist)), Tuesday, 26 April 2005 23:24 (twenty years ago)

It's only "noble" when viewed from a Western perspective. He had no choice as Japanese culture dictates that he had to bear the responsibility.

I'd still say it's better than some of the behavior we see over here.

Thermo Thinwall (Thermo Thinwall), Wednesday, 27 April 2005 02:42 (twenty years ago)

japan still hasn't really apologized for ww2 and tries to paper over the history of it, to the point where many japanese don't even know what happened.

but yeah, this train wreck thing, yeesh. i feel like american airline companies tend to apologize (unless it's the manufacturers' fault or something), but it's not covered so much. maybe american culture just isn't about apologizing. there are a lot of assholes here, or something.

i was gonna write something the other day on the amtrak thread about how japan is the only company that has successfully privatized its rail system (and why this one former 'trak dudes op-ed in the times was ludicrous). glad i held off.

hstencil (hstencil), Wednesday, 27 April 2005 02:52 (twenty years ago)

I'd still say it's better than some of the behavior we see over here.

On a surface level perhaps, but there's really nothing behind it. It's like when you walk into a store in Japan and the sales staff all shout the equivalent of "thanks for coming in" at you when really they're thinking: "fuck, i want to go home". It just doesn't mean anything.

With regards to the JR West CEO resigning, I think he might be able to help more by staying on, trying to get to the bottom of what happened and instituting whatever changes are deemed to be necessary to prevent something like this from ever happening again.

J-rock (Julien Sandiford), Wednesday, 27 April 2005 03:40 (twenty years ago)

I don't really see how that relates to this situation. What were talking about it accountability. The motive behind his stepping down isn't more important than the fact that he is doing it. If I'm a CEO (or maybe the leader a political party) and I know I'm going to be held accountable for anything that happens under me - I'm going to be a hell of a lot more diligent towards preventing a tragedy like this (or, lets say, massive corruption).

Thermo Thinwall (Thermo Thinwall), Wednesday, 27 April 2005 04:10 (twenty years ago)

That said, Spencer has a good point about wether or not having him step down helps the company at all.

Thermo Thinwall (Thermo Thinwall), Wednesday, 27 April 2005 04:13 (twenty years ago)

i thought the japanese government has apologized for atrocities in china/manchuria a bunch of times (not sure about later atrocities)--at least that's what all the news reports (that i've read) concerning the recent spate of (grotesque) anti-japan "protests" in china have read. i don't know how sincere or forceful the apologies were though.

anyway, that's neither here nor there is it? but maybe, just maybe, we can progress down this road and we'll end up with someone making a hitler analogy! wouldn't that be awesome?!?!

Amateur(ist) (Amateur(ist)), Wednesday, 27 April 2005 04:18 (twenty years ago)

apparently the infamous textbook that denies or obscures japanese atrocities is in use by just 10% of history classes. i mean, 10%, that's bad, but i'm not sure japan deserves blame for some thoroughgoing whitewash of their history or for keeping their citizens in the dark. at least, not in the present.

Amateur(ist) (Amateur(ist)), Wednesday, 27 April 2005 04:19 (twenty years ago)

the government, afaik, still hasn't made formal apologies. you not been following the news from china lately, am?

hstencil (hstencil), Wednesday, 27 April 2005 04:22 (twenty years ago)

i thought the chinese government was just telling the chinese folks that the japanese haven't apologized so the chinese folks would get angry! at least, that's what NPR and the NYT told me! they also told me that japan has made several official apologies.

but i don't really know beyond this, so i ain't gonna argue.

Amateur(ist) (Amateur(ist)), Wednesday, 27 April 2005 04:25 (twenty years ago)

the chinese gov't was trying to discourage the protests, actually. no news coverage of it at all. thing in nyt sunday about how cell phones spurred protests

hstencil (hstencil), Wednesday, 27 April 2005 04:26 (twenty years ago)

Negative things about Japan are not taught in schools. Not too different from the U.S. then. I think the bigger problem in some ways is their refusal to deal with past and present injustices w/r/t Korea, seeing as the Koreans make up a substantional part of the population, but are not accepted into Japanese society.

Mary (Mary), Wednesday, 27 April 2005 04:28 (twenty years ago)

Where does it end though? Fact is, few of the Japanese people alive today were alive or involved with what happened then. How long down the line do we intend to take people to task for crimes of their ancestors? Look close enough at the history of pretty much any nation, and you will find a lot of horrible things they have done to their own people or others.

Aramyr, Wednesday, 27 April 2005 04:29 (twenty years ago)

i thought at first the chinese government was officially discouraging the protests, but in fact the "official discouragement" was a covert sign of encouragement. (like notices in party newspapers reading, "the protest scheduled for tomorrow at such-and-such time in such-and-such place is not supported by the Party," which serve simultaneously as nominal disavowals AND announcements). certainly the government didn't employ the police too aggressively to prevent damage to the japanese embassy.

all the press i've read suggests that at least at first, the anti-japan protests were largely stage managed (again, not "officially," but that's par for the course in china) by the PRC.

although i think this may have changed recently, and the government actually doesn't want the protests to get out of control.

and it could very well be that different elements in the governement alternately encouraged and then discouraged the protests.

it all sounds more than vaguely cultural revolution-esque.... very disturbing.

Amateur(ist) (Amateur(ist)), Wednesday, 27 April 2005 04:35 (twenty years ago)

Negative things about Japan are not taught in schools. Not too different from the U.S. then.

you must've went to different schools than me. even a cursory glance at the history of the civil war, or the jim crow era, or the civil rights movement (to name but 3 connected times) shows students a lot of "negative things."

ww2 was 60 years ago. there are still plenty of people alive who were involved.

like notices in party newspapers reading, "the protest scheduled for tomorrow at such-and-such time in such-and-such place is not supported by the Party," which serve simultaneously as nominal disavowals AND announcements).

i thot there was no coverage, period - no disavowals, etc. but i haven't been following it to closely.

hstencil (hstencil), Wednesday, 27 April 2005 04:54 (twenty years ago)

but yeah, this train wreck thing, yeesh. i feel like american airline companies tend to apologize (unless it's the manufacturers' fault or something), but it's not covered so much. maybe american culture just isn't about apologizing. there are a lot of assholes here, or something.

legal liability in class action suits (e.g., helluva lotta good 'fessing up has done for merck!)

Eisbär (llamasfur), Wednesday, 27 April 2005 04:58 (twenty years ago)

The whole thing is about the U.N. of course and the balance of diplomatic power in Asia. The Chinese government is definitely supporting the protests.

Spencer Chow (spencermfi), Wednesday, 27 April 2005 04:58 (twenty years ago)

Also, the emperor not stepping down at the end of WWII is an interesting exception to the rule.

Spencer Chow (spencermfi), Wednesday, 27 April 2005 04:59 (twenty years ago)

i was thinking maybe we should have a thred re: resurgence of nationalism in asian countries - ie. the thailand/cambodian dustup, now this china/japan thing. north korea don't count cuz they crazy.

hstencil (hstencil), Wednesday, 27 April 2005 05:02 (twenty years ago)

spencer's post reminds me that i so want to see that sokurov movie about hirohito

Amateur(ist) (Amateur(ist)), Wednesday, 27 April 2005 06:07 (twenty years ago)

"japan still hasn't really apologized for ww2 and tries to paper over the history of it, to the point where many japanese don't even know what happened."

This is wrong. The Japanese governemtn has apologized in one form or another 17 times, including the emperror apologizing in Beijing. The point about many Japanese not knowing what happened doesn't correspond with my experience or any poll I've ever seen (and I've seen quite a few). Try asking the average American about the internment of Japanese-Americans during WWII or the details of the atomic bombs being dropped on Hiroshima and Nagasaki.

That textbook is used in less than 1%, not 10% of schools.

supercub, Wednesday, 27 April 2005 06:22 (twenty years ago)

And the protests in Japan had a little to do with Sino-Japan relations, and A LOT to do with Chinese domestic politics and social issues.

supercub, Wednesday, 27 April 2005 06:23 (twenty years ago)

Try asking the average American about the internment of Japanese-Americans during WWII or the details of the atomic bombs being dropped on Hiroshima and Nagasaki.

these are all very well documented and still even talked/written about a lot! esp. japanese-american internment in contrast with post-9/11 shenanigans and bush administration/pentagon plans to develop small strike nuke capability.

hstencil (hstencil), Wednesday, 27 April 2005 07:00 (twenty years ago)

Are you saying that Japan's WWII history isn't talked about and well documented in Japanese society? What do you think this whole textbook thing is about?

supercub, Wednesday, 27 April 2005 07:20 (twenty years ago)

no and no.

hstencil (hstencil), Wednesday, 27 April 2005 07:22 (twenty years ago)

I'm pretty sure that the average Japanese person has a far better idea about the Rape of Nanjing, then the average American has about the fire-bombing of Tokyo.

(not to say that these are moral equivalents, but both instances of deliberate mass killings during WWII).

supercub, Wednesday, 27 April 2005 07:27 (twenty years ago)

i am probably not as well versed in it as you, supercub, and i certainly make no claims to knowing what is discussed in japan today (seeing as i've never been there) but:

1995 -
Japan's former Prime Minister Tomiichi Murayama apologized to the victims of Japan's aggressive war. His apology should be welcome.
However, as already been pointed out, his apology was only a personal one. His feelings were obviously not shared by the majority of his colleagues in the Japanese government. He failed to make a formal and official apology in the so-called No War Resolution. Only 26% of the diet members supported the Resolution and 47% were against it.

2005 -
Koizumi's expression of "deep remorse" at a summit of Asian and African leaders in Jakarta did not go beyond what Japanese leaders previously have said.

About 80 Parliament members made the pilgrimage to the shrine, which honors Japan's 2.5 million dead from World War II. The group visited in observance of an annual spring festival. Internal Affairs and Communications Minister Taro Aso, a Cabinet minister, visited the shrine alone later.

thinking that japan should finally, after 60 years, suck it up and as a government issue an apology /= supporting damage to embassies or de facto alignment with china's even more ass-backward gov't. hell, it's not like the chinese communist party has ever truly apologized for its actions against its own people (small regrets here and there post-mao, sure, but only to discredit the dead).

i just don't see why it's that difficult for japan. clearly the other axis powers don't have this problem. i can't imagine schroeder going to visit bitburg (as our knucklehead prez reagan did, oi vey). and quite honestly, while i have very little faith in the chinese gov't (see above), i think some of the stuff on this thread is nixon 1949, not nixon 1972. china is not some "other." china's concerns are not all ulterior motives. and it's going to be more and more important going forward to realize that, i think.

xpost i would sure that the average japanese person has received a far better education in general than the average american person. that doesn't really prove anything except america's educational system blows. nor does it justify not actually apologizing for nanjing.

hstencil (hstencil), Wednesday, 27 April 2005 07:39 (twenty years ago)

keep in mind the fact that anyone who gets to the top of a public company (or indeed any government department) in japan has their fingers in so many pies that resigning from a position will actually have little impact on their life. it will free up time for golf, where new deals will be made. by resigning and doing the 'right thing' he's preserved those other interests. still, i imagine he feels pretty fucking bad.

as for who knows less about world war two - americans or japanese - maybe it's a dead heat. china's current tizzie over textbooks in japan is well founded - japanese are simply not told many basic facts about what they did during and in the build up to world war two, or they are lied to. but why do so many americans still go with the idea that hiroshima and nagasaki were bombed (not to mention the fire bombing of tokyo and bits of kansai (including spectacularly amagasaki, the site of monday's train crash)) to save both japanese and american lives? it's rot and you should know better.

Lydia, Wednesday, 27 April 2005 07:44 (twenty years ago)

i agree, we should know better. however, not being a fan of japan's lame-ass apologies /= support for truman's/doolittle's/eisenhower's fucked military strategy (tho maybe i've got smart bomb hindsight).

tragedy is tragedy. when it's inflicted by humans on other humans -- whether an accident or not -- someone has to be accountable.

hstencil (hstencil), Wednesday, 27 April 2005 07:49 (twenty years ago)

or should be held accountable, or should recognize some value in being responsible, anyways.

hstencil (hstencil), Wednesday, 27 April 2005 07:49 (twenty years ago)

oh yeah couple more things:

singapore has also protested japan's textbooks

and from that 2005 ap story upthread, why i tied it with 95:

Japan's Kyodo News Agency said Koizumi's remarks were based on a 1995 speech made by Tomiichi Murayama, the prime minister at the time, marking the 50th anniversary of the end of World War II.

hstencil (hstencil), Wednesday, 27 April 2005 07:56 (twenty years ago)

hstencil, I agree with all your points above.

Some members of Japan's government clearly need to do better in the areas of sensitivity and demonstrating proper levels of remorse. But those are politicians who belong to a certain political party and have a particular view. Japan is a complex society that includes varying viewpoints. The many pacificists in the country (including huge numbers of school teachers) don't get talked about. I am consistently shocked at reports of "growing nationalism in Japan." Nationalism in Japan? The country with a peace constitution? The country where singing the national anthem is controversial?

I bristle at the young Chinese people who appartently chanted, "Die Japanese dogs" during the demonstrations. I am far more concered about the Chinese government's use of nationalism to curtail growing social unrest, then I am about how sincere Japanese government official's apologies appear to be.

supercub, Wednesday, 27 April 2005 08:00 (twenty years ago)

And I'm waiting for the PRC's apology to Vietnam for invading it in 1979, and Tibet for invading it in 1951. And an apology to the 20 million people who died during the Great Leap forward (as you mentioned up thread).

supercub, Wednesday, 27 April 2005 08:04 (twenty years ago)

yeah if we're measuring in degrees of total human death the prc has much much more to answer for.

hstencil (hstencil), Wednesday, 27 April 2005 08:15 (twenty years ago)

I bristle at the young Chinese people who appartently chanted, "Die Japanese dogs" during the demonstrations. I am far more concered about the Chinese government's use of nationalism to curtail growing social unrest, then I am about how sincere Japanese government official's apologies appear to be

Nationalisim will kill us all.

btw, does anyone else feel like it's 1899? Is Old Tzu Hsi risen from her grave?

django (django), Wednesday, 27 April 2005 15:48 (twenty years ago)

Wow, this thread took off in a different direction than I expected. But getting back to the idea of the CEO taking personal responsibility for a minute, I just think it's good to show an attitude of accountability, as Thermo put it. If a company does well, then the CEO can expect a big bonus and a healthy appreciation in the value of his stock options. (And unfortunately, it still usually is a "he".) Is he personally responsible for the company doing well? He'd certainly like people to think so, and he doesn't think there's anything wrong with compensating himself on the order of a 1000x what his lowest-paid employees might make, as long as he can get the other members of the board to agree. But if something goes wrong, it's pass the buck time. It just reflects how the upper class in this country consider it their due that they should be insulated from the problems of the rest of the country. At least in Japan there's still some notion that if the little guy gets hurt, the top dog should take his lumps as well.

Consider that this is also the first time that the US has had a tax cut during a time of war. During World War II, the rich paid exceedingly high marginal tax rates. They may not have liked it, but they acceped it, because they knew how ingracious it would be for them not to shoulder some of the burden when so many of their countrymen were laying down their lives for their country. Nowawadays we have the sons and daughters of the working class getting their asses shot off in Iraq while CEOs (and their GOP accomplices) give themselves ever larger tax cuts. So much for noblesse oblige, I guess.

o. nate (onate), Wednesday, 27 April 2005 17:33 (twenty years ago)

CEOs should definitely shoulder responsibility for their company's failings. I'm just not sure how. The model of the "heroic resignation" reaffirms the myth of executive omnipotence, and many of these resignations end up being symbolibic anyway -- the big boss quits, and it's back to business as usual (and the departed chieftain gets his/her golden parachute, at least in the U.S.). Bailing out is sometimes just another way of not having to face even rougher stuff. "Taking lumps" should include riding out the storm, not sprinting below decks when the sailing gets rough.

rasheed wallace (rasheed wallace), Wednesday, 27 April 2005 17:41 (twenty years ago)

i would sure that the average japanese person has received a far better education in general than the average american person.

I taught in Japanese schools and I can really say that this is not the case. It's rote learning and memorization. From my experience, Japanese people in general aren't really bothered about these issues at all. Just as the majority of Americans aren't really bothered. In one of the schools I taught at a coworked went to a human rights conference and it was a huge deal--extremely against the grain.

I don't have any experience with CEOs but just speaking in terms of the principals in Japanese schools--they are treated with the utmost respect, they are like mini gods. But they are by and large tools. The people know that they are tools, but they respect the position, if not the person. I'd imagine the CEO of the company is similar, ineffectual, blowhard.

Mary (Mary), Wednesday, 27 April 2005 17:58 (twenty years ago)

I agree that the "heroic resignation" as Rasheed put it, may appear to be pure symbolism and theater, but there are other statistical facts about Japanese society that lead me to think it's more than that. For instance, the fact, as I mentioned above, that Japan has a much smaller income gap than the US. According to National Public Radio, a Japanese CEO makes on average 17 times the average industrial wage, whereas in America the figure is 85 times. In Europe, it's around 20 times. This indicates to me that there are some values of social equity also involved here. Perhaps some of the same reasons that cause the Japanese to not tolerate higher levels of inequality in pay also affect their attitudes about the personal accountability of leaders to society when things go wrong. It's a take-what-you-can-get mentality versus an I-belong-to-something-larger-than-myself mentality.

o. nate (onate), Wednesday, 27 April 2005 18:16 (twenty years ago)

good points by o. nate and sheed re: us corporate responsibility. since legally a corporation is technically an "individual" (THANKS FOR NOTHING FOUNDING FATHERS) it seems a shady line. thankfully eliot spitzer and others have been holding corporate officers responsible for their negligence and fraud.

hstencil (hstencil), Wednesday, 27 April 2005 18:21 (twenty years ago)

There is something in that. Japan pride itself on having a middle-class society, with everyone earning similar amounts of money. Of course there is a great variation, but I think most in Japan would like to consider themselves middle class. This is also societal, it's considered in very poor taste in Japan to stand out. O. Nate, I recommend you pick up some books on Japanese culture. I don't want to sound like, no these things really aren't that great because they are ingrained--some things in Japan really are better in the U.S.--their health care system, their respect for longevity in in the workplace (which is declining), the respect for the elders and responsibility for again parents. But most of the things come down to completely different value systems. Japan prizes the group, not the individual. And that has both positive repercussions and negative ones.

Mary (Mary), Wednesday, 27 April 2005 18:24 (twenty years ago)

ELIOT SPITZER '06

okay sorry, that really is tangential.

thanks for clarifying, mary - your posts are enlightening (per usual!).

hstencil (hstencil), Wednesday, 27 April 2005 18:27 (twenty years ago)

In other news:
The heads of America's 500 biggest companies received an aggregate 54% pay raise last year.

o. nate (onate), Wednesday, 27 April 2005 20:32 (twenty years ago)

Ah, Mr Shareholder Value himself, Barry Diller, right up there.

rasheed wallace (rasheed wallace), Wednesday, 27 April 2005 20:34 (twenty years ago)

one month passes...
An interesting article which discusses the role of psychological abuse within JR West as a contributing factor in last month's tragedy.

Obsession With Punctuality.

J-rock (Julien Sandiford), Friday, 27 May 2005 02:53 (twenty years ago)

one year passes...
JR West execs who quit over derailment get group firm jobs
Wednesday, July 5, 2006 at 06:49 EDT

OSAKA — Three former board members of West Japan Railway Co have been given high-ranking posts in JR West group companies after stepping down to take responsibilities for a fatal derailment in April last year, company officials said Tuesday.

JR West said it expects them to show their management skills in the subsidiaries, but families of some of the 107 people who died in the accident in Amagasaki, Hyogo Prefecture, expressed anger. "JR West does not seem to reflect on its misconduct at all," one relative said.


J-rock (Julien Sandiford), Thursday, 6 July 2006 03:08 (nineteen years ago)

Yikes, I remember that crash pretty vividly as I was en route to Osaka around the time it occured.

It was a very strange sight in Osaka while I was there: nobody would sit in the first 3-4 cars leaving them almost totally empty...

Steve Shasta (Steve Shasta), Thursday, 6 July 2006 03:18 (nineteen years ago)

I was living in Hyogo prefecture at the time; that train ran to the second campus of the university I was at. It really wasn't a good time. I remember the people on the news had what looked like balsa-wood models of the train and the building it crashed into that they'd bring out every time and reconstruct the accident over and over.

It's pretty sad that this new-jobs-for-old-execs news doesn't shock or surprise me at all.

permanent revolution (cis), Thursday, 6 July 2006 10:57 (nineteen years ago)

but i guess if any of us resign from our jobs, even as a result of a blunder, we would probably also be seeking to find another similar one. (people died obv etc. which may make it a higher moral issue)

ken c (ken c), Thursday, 6 July 2006 11:05 (nineteen years ago)


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