Half the internet isn't working for me, aka more bloody computer problems

(bar error messages when I turn my computer on which I just click through)

You are the reason computer support people cry themselves to sleep at night.

http://212.187.153.30/

I am not the worst technological person I know! My dad is confused by computer keyboards, and I know someone who doesn't know how to turn her mobile phone off.

start -> run -> cmd

Shen type in tracert 212.187.153.30 and press enter, copy and paste the results from that in here.

In the Run box, it says it can't find the file 'cmd' or one of its components :(

How old a computer is this? Type "command.exe" instead.

turn it over and forward wind.

It doesn't recognise 'command.exe' either.

It *is* a Windows computer, right?

Try 'command.com'

All this will do, anyway, is establish that we are right. It won't do anything to actually *fix* the problem :-)

(hey, why am I doing support online while I'm at work doing err... support! hehe)

then open up test.txt in notepad and copy paste from there.

Jel has hacked yr computer!!!

Is the ISP the same as the modem?

What are you typing in to the command windows when it says bad command or filename?

So my ISP is BT? And there's nothing I can do to fix it myself?

Nope. Nothing.

You can try to whine at them if you like, but they're not very likely to listen. The only thing you can do is wait a few hours for them to fix it.

This has been going on since last night, how long do they bloody need to fix it, bah.

tracert 212.187.153.30 > c:\test.txt

This puts the output of the tracert into a text file so you can open the file in notepad and copy/paste here.

Tracing route to www.guardian.co.uk [212.187.153.30]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1

2 14 ms 15 ms 14 ms esr9.faraday3.broadband.bt.net [217.47.166.140]

3 * 13 ms * 217.47.166.13

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 13 ms 14 ms 15 ms 217.41.177.38

8 * * * Request timed out.

9 * * * Request timed out.

10 14 ms 15 ms 14 ms 194.74.65.205

11 14 ms 15 ms 14 ms core1-pos13-3.ealing.ukcore.bt.net [195.99.120.178]

12 * * * Request timed out.

13

Lex: if you can get here... try http://proxify.com and then type in the guardian URL!

Tracing route to www.guardian.co.uk [212.187.153.30]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 193.62.??.???
2 2 ms 2 ms 2 ms 193.62.??.???
3 4 ms 4 ms 4 ms gw-ehche.netnw.net.uk [194.66.25.229]
4 4 ms 4 ms 4 ms gw-nnw-vlan110.netnw.net.uk [194.66.25.101]
5 4 ms 4 ms 4 ms manchester-bar.ja.net [146.97.40.201]
6 5 ms 5 ms 5 ms po11-0.warr-scr.ja.net [146.97.35.165]
7 9 ms 8 ms 8 ms po3-0.read-scr.ja.net [146.97.33.53]
8 9 ms 9 ms 9 ms po0-0.lond-scr3.ja.net [146.97.33.37]
9 10 ms 9 ms 9 ms po1-0.int-gw3.ja.net [146.97.35.250]
10 14 ms 10 ms 10 ms sl-gw10-lon-11-0.sprintlink.net [213.206.159.81]

11 10 ms 10 ms 10 ms sl-bb21-lon-8-0.sprintlink.net [213.206.128.45]

12 10 ms 10 ms 10 ms 213.206.131.22
13 12 ms 14 ms 13 ms ae-0-51.bbr1.London1.Level3.net [212.187.131.1]

14 10 ms 11 ms 10 ms as-0-0.bbr2.London2.Level3.net [4.68.128.110]
15 10 ms 10 ms 10 ms ge-11-0-52.ipcolo2.London2.Level3.net [212.187.1
29.150]
16 10 ms 10 ms 10 ms 195.50.116.78
17 10 ms 10 ms 10 ms edge-in.guardian.co.uk [212.187.153.248]
18 10 ms 11 ms 11 ms www.guardian.co.uk [212.187.153.30]

Trace complete.

Is what mine looks like.

Unless they have "hi I'm a potplant" level 1 support.

I'm currently baffled over some Iraqui sattelite dish clients I cant get to stay online without theri transmit power levels being all outta whack and I barely know what I'm doing, haha :(

Believe me, they do. And that's after the half an hour you spend on hold waiting for them to pick up. If you say something like "are there routing issues on my POP," they'll probably try to talk you through setting up Outlook Express.

Actually a trace from me to Lex looks fine, but that doesnt neccesarily mean much I guess.

Tracing route to esr9.faraday3.broadband.bt.net [217.47.166.140]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.61.39.254
2 4 ms 4 ms 4 ms 10.61.1.9
3 24 ms 23 ms 24 ms 10.61.1.1
4 25 ms 51 ms 25 ms edge.newsat.com.au [202.5.191.33]
5 51 ms 62 ms 42 ms edge.newsat.com.au [202.59.16.249]
6 67 ms 219 ms 125 ms 202.59.31.61
7 30 ms 31 ms 40 ms 97.25.194.203.comindico.com.au [203.194.25.97]
8 32 ms 38 ms 32 ms ge3-0.bdr02-kent-syd.comindico.com.au [203.194.1.121]
9 35 ms 33 ms 40 ms unknown.net.reach.com [134.159.123.245]
10 33 ms 33 ms 60 ms i-5-0.syd-core02.net.reach.com [202.84.144.249]
11 183 ms 183 ms * i-0-0.wil-core02.net.reach.com [202.84.144.101]
12 214 ms 213 ms 215 ms i-2-0.dal-core01.net.reach.com [202.84.143.66]
13 249 ms 240 ms 249 ms i-10-0.chi-core01.net.reach.com [202.84.143.69]
14 274 ms 264 ms 265 ms unknown.net.reach.com [202.84.249.134]
15 336 ms 404 ms 335 ms i-6-1.lnx01.net.reach.com [202.84.249.94]
16 339 ms 339 ms 339 ms unknown.net.reach.com [134.159.95.26]
17 334 ms 343 ms 336 ms t2c2-ge6-2.uk-lon1.eu.bt.net [166.49.135.105]
18 340 ms 340 ms 339 ms t2c1-p4-3.uk-eal.eu.bt.net [166.49.208.109]
19 339 ms 338 ms 342 ms 166-49-168-14.eu.bt.net [166.49.168.14]
20 362 ms 335 ms 333 ms core2-pos5-2.ealing.ukcore.bt.net [194.72.9.237]
21 333 ms 333 ms 335 ms core2-pos13-3.kingston.ukcore.bt.net [195.99.120.181]
22 336 ms 336 ms 334 ms core2-pos4-1.faraday.ukcore.bt.net [194.74.16.254]
23 342 ms 340 ms 341 ms londonc-access2-e1.ukcore.bt.net [194.72.4.54]
24 348 ms 337 ms 334 ms 217.47.166.105
25 336 ms 335 ms 334 ms esr9.faraday3.broadband.bt.net [217.47.166.140]

xpost

Trust that they are working on it and try a proxy.

so instead of trying to get the webpage directly e.g.
[ your PC ]  --------------------------->  [ Sharapovasbum.com ]
you actually are doing this
[your PC] ---------> [proxify] --------------> [Sharapovasbum.com]

i.e. you can't get to sharapova's sweet ass directly because BT is cockblocking you.

but instead you can use proxify (because presumably they don't use BT) who basically connects to sharapova's bum on your behalf, and then tells you how sweet and round it was after its done.

damn you chu

another trick you can do is try and use http://babelfish.altavista.com to translate the sites you want to see (works in the exact same way as proxify). only drawback is that you'll end up having to read the guardian in french

in this instance, having a mac would make things worse. at least BT are vaguely aware of the concept of a windows PC and can theoretically support it. if the lex had a mac, they'd blame everything on that and tell him how they don't actually offer mac support.

still. doesn't stop me using them as an ISP. i like to live on the edge.

we need help!

we're with at&t, our wireless has been problem free for over a year... then the modem just suddenly turned itself off one day and wouldn't turn back on. so we bought a new one, a stupid netgear one, which has been causing us endless problems. at least once a day it needs to be reset, sometimes 3 or 4 times a day. this was annoying but we were putting up with it.

today it pretty much won't work at all. it flickers on and off. trying to get tech support is basically like trying to get blood from a stone.

anyone got any ideas? anything we can do ourselves to make it 'work'? what other, more reliable, wireless options should we be looking at?

I have AT&T too in SF and I have had the same problem in the past. I thought it was the modem, but it was actually the dsl line resetting and dropping and not the modem, it would always work itself out after a few days. I am actually using a maybe 9 yr old modem now with a separate new wireless router and that works well. Are you torrenting on the computer? If you are try lowering the number of connections allowed in the program's prefs. hen I have had problems with AT&T before I got better help from http://www.dslreports.com/forum/ilec,pcb than I did from the isp itself.

thanks svend - yeah, when we first had problems we rang att&t who said it was netgear's problem, so we rang netgear who then said it was at&t. hours later we got it working, albeit with the daily resetting. my husband is on the ph with at&t now, not sure how much they'll be able to actually help us.

Is it an adsl connection? It could be the modem, but if it is actually losing sync it could be the ISP or it could even be the phone line in yr house.

If its cable, Im shit out of ideas.

FOUR YEARS and there's still no Sharapovasbum.com :-(((

When my wireless router's disconnection problems went away when I told it to use a specific channel instead of the "choose one automatically" setting - randomly tried a couple until I found one that had the best signal strength and that was it (i.e. the page on your router's setup configuration page where you can pick Channel 01 : 2.412 GHz , Channel 02 : 2.417 GHz , etc)

Er... "My wireless router's disconnection problems went away when I told it to..." - that first "When" is from a beta version of the sentence.

Ah, if Jus is talking purely about her own wireless signal (ie the wifi) then AT&T cant do anything, cos it'll be the wireless router.

nah it's not the wireless router, it's the modem.

we've had this wireless router for over a year and literally had zero problems with it. the AT&T modem just died recently and we replaced it with a netgear-brand modem which has been nothing but problematic. gonna try to find an AT&T modem today and see if that fixes the issue. (since we bought this piece of shit, jordan has spent roughly 9 hours on the ph with tech support, in total)

ah ok, sorry for the false hope there :-(

Yeah occams razor would suggest its the modem - swap another in, if it works, thats yr issue. Netgear and Dlink are both pretty crummy. (tho I have a dlink and it behaves kind of ok)