Screwed over by monitor company (Acer)

tell them that that is rubbish and you will write to trading standards agency to fuck them over if they don't replace your monitor.

Might not work. "Zero pixel policies" or lack thereof are a real bone of contention with bloody LCDs. A lot of manufacturers wont replace 'em unless, as above, theres a ton of dead pixels - one wont count eve if it happens to be dead in the centre.

Does that apply even if it's bought like that? Do RL Supplies not have to provide me with an unflawed product or are they right to say it's nothing to do with them?

Afaik the company you bought it from is responsible for the whole thing. If you paid one company, they're the ones who need to sort it out.

I'm not sure tbh :/

Yeah what beanz said - surely they could be more help than Acer themselves.

alright, you don’t have much luck do you?
How’s home, driving you mad yet?

As for monitor, basically what ken said, + the more fuss you make the better.

Goodwin, yeah everything I touch lately is turning to shit. I've not moved back home yet, just been arsing about this week having meals and shit, start the course proper on Monday. Expect to be driven mad by this time next week.

Who else can I contact about making a big fuss? What are some decent consumer rights groups, etc? And if the above quoted text is Acer's policy do I really have any chance of getting this monitor replaced?

How do dead pixels happen anyway? If I make a few more dead pixels on the screen then I could get it replaced couldn't I?

Heheh I confess I thought of that too =) Poke the screen a bit, then go "see theres TONS!"

NB do not actually do this ;P

The last time I bought a TFT monitor for myself - a Samsung - it had a couple of dud pixels; however, after I'd used it for a few hours, they recovered. It's been fine ever since.

There must be a way to break a few more pixels?

Not without it being obviously caused by external damage, though.

so...d'you want to buy a monitor then?

You've alreadt reported one DP if you ring up and report more it may look a bit dodgy.

Try this 1st

"It is also sometimes possible to literally massage a dead pixel back to life. You can try (at your own risk) gently rubbing the surface of the LCD screen in the location of a dead pixel, which sometimes will stimulate the pixel back to life. How hard you decide to rub is left to your discretion. If you cause any damage to the screen, that's your responsibility."

Yeah, I wouldn't make more dead pixels but would it be possible to shoot a bolt of electricity up into the monitor and kill it dead so they have to give me a new one? Or would they just try to repair it and make 2 more dead pixels as a mafia-style-horse-head-in-bed DONT FUCK WITH US gesture?

I might try that massagey thing but I'm nervous. I don't even know for sure if it is a dead pixel - it glows red, is that what dead ones do?

Red ones are 'stuck' pixels, you won't be able to massage it back. I've seen it work once with a black (stuck 'off') pixel.

Oh man. Is there anyway I can make it black and not red? The red makes it seem like I've got a sniper rifle target going on when I'm playing San Andreas.

The red subpixel transistor is stuck on.

Tell them it's not dead its stuck on red, this may make a difference.

Ok, just emailed back saying that. Realistically though, do I have any chance of getting this sorted? I'm guessing not and it makes me want to go smashing heads with bricks.

Combine this with my recent dealings with Onetel: "Hi, please disconnect my broadband from the 11th Sept. No earlier. It's important, NO EARLIER than the 11th September." And lo, I lose my broadband instantly, from the 3rd Sept. And lo, they are 'unable to switch it back on sir' and lo, they are charging me for a full month when I've had it for 3 days, and lo, they did a similar thing when I first ordered broadband when they 'forgot' to switch it on for 4 weeks. Everyone, avoid Onetel for broadband. Every person I spoke to on their telephone staff had a very basic grasp of English and every simple request went wrong wrong wrong.

But back to the pixel, is there any way I can make that specific pixel die? I'd rather it go black than glow up red. Or will a massaging thing work on it?

thats rubbish bout the rubbing of a Red stuck pixel not workin. I received my Toshiba equim laptop with a Red stuck pixel and in my desperation looked for tried and tested methods to get rid of it (including this flashy screen thing made for dead pixels on the PSP) and in the end found a site where someone recommended using a lint free cloth (I just used the cleaning cloth that came with my glasses) and I pushed so fookin hard and rolled my finger about on that stuck pixel wen i released and saw the liquid crystal filling the pixels the stuck one was nowhere to be seen, im so happy with this now so give it a try, if you do create more dead pixels even better! as the screen....well you will be within the option for a replacement then but i dobt that will happen as mines functioning perfctly.

The person who sits opposite me at work has an Acer flat screen and it has developed "shadows" - you can see the icons of our email program even when it's not open. And she's only had it two months.

I work at Onetel and they've just moved all customer services to India, so that might explain their telephone staff not speaking English very well. It's the last day for all the call centre staff here today, just got an email about people moving CCTV cameras and nicking stuff!

To be fair, Onetel broadband = BT broadband renamed, and in my experience (I have my broadband through them) it's BT that fucks things up all the time. Had a load of faults earlier this year when I couldn't get online at all, BT tried to deny there was anything wrong, then miraculously after they tested the line it started working again.