home delivery = FUCKERS

and

UPS

i've now contacted DELL because i can't arrange a depot pick-up without their authorisation. so now DELL are going to contact UPS to sort this out, and they'll get back to me by 5pm today with the result.

I certainly hope this works out okay because I have had experiences where this happened and the depot is SHUT by the time they get back to me leaving me in limbo. If this happens again someone's going to be in SHIT.

This isn't to say that we get everything right, and never make any mistakes. We do. The warehouse staff, in particular, are generally thick as pigshit. But routing the jobs, and estimating any sort of delivery time, are very hard to do.

In practice there is very little you can do about it, and this is the reason why the UK will never make it as a service economy.

I got a postcard through the door from Amtrak Couriers, who said they'd tried to deliver at 12:30 on a weekday and not found anyone in, and that they'd try twice more before I would have to collect it from them myself.

The second and third times they came at 12:25 and 12:20, and obviously there was still nobody in. So, having paid (I think) £15 for delivery, I had to leave work early, get on a train to somewhere near Heathrow, walk about two miles, find a random little door in an industrial estate that led into a chaotic barn full of parcels, wait for an hour while they struggled to find it, then lug a 10kg package all the way back to the station and all the way home. In the rain.

Money well spent.

(mine basically)

well: "we only deliver between 10am and 5pm, monday to friday" is fucking ridiculous for a start (and yes, i really have had that). because, obviously, delivery drivers are the only people who work those hours, aren't they?

and if i say "okay, deliver between noon and 5pm", that's FIVE FUCKING HOURS to get there. if there IS a fuck-up, could they at least ring me?

worst offenders by far on this front: IKEA. second worst: B&Q.

IKEA claim to deliver in later time slots. their problem is that they then - for instance - deliver your bookshelf to the wrong address, then claim they can't get it back. and they can't possibly give you a new bookshelf, because [insert ridiculous jobsworth reason of your choice here]. this goes on for two weeks until you put the fear of god into the duty manager, who promises that a new bookshelf will be delivered on saturday, at 10am.

on friday morning, when you're in the shower at 8am, you hear the unmistakable sound of ikea men at your door. you rush out, in your towel ... "we called. you were out."

UNUTTERABLE FUCKING CUNTS.

it took them about two months to refund the delivery charge too.

supermarkets already do - i regularly see an Ocado van or one from tesco / sainsburys as i walk home at 7:30

BUT IT WAS DUE HERE TWO DAYS AGO. OVERNIGHTED on the 6th = DELIVERED SOMETIME ON THE 7th, or the 8th if totally fucked. But, no.

Just thinking about it makes me tremble with rage.

I was saddened to come home to find the sign still there with no written acknowledgement.

Why? Because the truck delivers it and the truck driver is a "black bitch"! Not a woman of color, but a black bitch.

I hate to say it, but the black bitch USPS postal CARRIERS, from our office and home delivery experience, seem to be incredible twats with huge chips on their shoulders. Everyone else is fine, but the black bitches all have that head-shaking "oh no you didn't" attitude. The black guys are all really nice.

I'm just talking about carriers. At the Post Office windows, they are practically all annoying because they get attitude all day from the public. Mail carriers are generally kind of laid back... except for the black bitches.

Anyway, it really makes me want to threaten them, since it's not really feasible to jump out of the bushes and kick their asses, but I think even threatening to kick their ass is a federal offense. Besides, to attack or threaten the right one, you pretty much have to wait outside your building, which is a dead giveaway.

It pisses me off that these fuckers have secure government jobs and they don't give a shit about delivering your packages.

no. obviously defining someone by their colour in order to have a go at them for something isn't racist at all.

fuck off, dickwit. i hope in future they shit in your stuff and then kick you in the balls.

One of out delivery companies does, as routine, try to phone the destination an hour or so in advance. That's pretty much the best you can expect any delivery company to do.

i would have paid an extra £10 for them to deliver later.

xpost - I'd call ahead too!

yeah I don't think Dell would do it because the work address isn't registered with my credit card (at least that's what it said on the website, maybe if i phone them now it'd be okay)

So Dude calls me at 11:30 to see if he can come by! When I told him I was at work and had asked for the 5-9 window he got super defensive. Already seeing where this was going to lead I left work early (a big freelance no-no) to ensure I'd be there by 5. I got home at about 7 after 5 and dude had already come and left. When I tried calling the # he called me on earlier no one picked up. The douchebags at R0gers called me 10 minutes later with an automated "sorry you weren't home..." message. FUCKERS.

-- ken c (pykachu10...), December 9th, 2005.

A. They are black
B. They are bitches

YEah, we stopped using UPS a LONG time ago. They sent us reminders BEFORE they had sent the invoice. Morons.

I should care about your patience levels? Fuck off.

Unfortunately R0gers were a bunch of belligerent dick faces about it and I realized I'd have to go with them (after already canceling) since I didn't have a phone line and could not go with another provider. You can't imagine what a piss-off that phone conversation was.

multi xpost

I had a huge dilemma vis a vis UPS/USPS at my last apartment...UPS refused to leave things during the day (the carrier said he would be fired for it, even though UPS GIVES you those things that you can sign as a "permanent release"), but our post man...was...well...insane as best as I can tell. I mean there were multiple incidents of him just leaving the mail bundled up on the stoop outside our building, for like 3 building's worth, in inclement weather as well. Very bizarre.

xpost that's just insane to me. I don't know how these companies get away with that kind of thing.

... and you're calling me "cleverpants?"

apparently i can pick up the thing at the depot at kentish town!! yay! well, yay. this better not turn out to be another disappointment.

xxpost

Intel shipped 5 thick, heavy coding books in a box to him, frm the US, FOR FREE, and it only took 4 days and was delivered to our door.

Its do able, it just doesnt seem to happen that often. But intel I tips my hat to you. 4 days US-AU in a shit ton heavy box for nothing!?

Also, I totally understand where FP is coming from (I work in provisoing and deal with trying to get bigass 1-2m satellite dishes sent to remote places sometimes). That said here's the thing: Why promise overnight/next day/guaranteed/etc (which is surely where the massive cost comes in) if THEY CAN'T DO IT.

"Sorry we can only guarantee 2 days and during daytime hours right now because of shortages" seems logical to me.

So I ordered a laptop from Dell (yeah, I know) and I get a call this morning saying they're going to deliver it this evening between 5pm and 10pm. OK fine. They don't come. I checked downstairs just in case for some reason the bell didn't ring or something, no note. I ring Dell, they're closed. I ring the delivery company, they say the order number is too short to be one of their numbers, and then hang up on me!!!! I got the number for the delivery company off my mobile from when they called me this morning.

I guess I should have listened.