Poor Customer Service

That bitchy li'l hostess (at Chili's!) scratching my party's name off non-chalantly, and simply ignoring our requests on an ETA for our stupid table - that was pretty damn low, woman. I hope you get split ends.

OTOH I do sympathise with CSP's losing it at difficult customers.

Customer Service that is just simply crap is unforgivable. I get that shit at my local supermarket all the time. Dead-eyed incompetency.

Now no offence taken, but it sticks in the memory cos it was such an odd thing to say. She looked dead-pan when she said it, so we didn't reply "Oh, you're right" >forehead slap< "i wonder why i ever thought to want to spend money so that i could watch it. what a fool i've been. etc"

Me: Hello, can you tell me who I should send a letter of complaint to?
Receptionist (English not first language): Pardon?
Me: I'd like to send a letter of complaint. Can you tell me who I should send it to?
Receptionist: Hold the line please

(2 minutes on hold)

Receptionist 2 (Also English not first language): Can I help you?
Me: I'm just trying to find out who I should send a letter of complaint to.
Receptionist 2: Hold the line please.

(5 minutes on hold)

Receptionist 3 (Scottish): Can I help you?
Me: Yes, I want to send a letter of complaint, but don't know who to send it to. You're the third person I've spoken to.
Receptionist 3: Right, it's Glasgow City Travel Inn, 187 George Street...
Me: It's OK, I have the address from your website. I'd like to know the name of the person to send it to.
Receptionist 3: You mean the General Manager?
Me: Is that who complaints go to?
Receptionist 3: I think that would be the person
Me: Alright then
Receptionist 3: It's Mrs A Jillespie (sic). Spelt GILLESPIE.

Right, I know it's a jolly good idea to have receptionists who speak other languages, but they need to speak English too!!!!!

*end*

In fact I used to live with another environmental officer for WORTHING COUNCIL who is in fact now LIVING IN A HOUSE IN BRIGHTON but has not registered with BRIGHTON council so he doesn't have to pay tax. Anyway he used to constantly brag that his job involved spending half his time shouting at old people for giving him stupid queries, and the other half reading his paper with his feet on his desk.

But when you've explained this to 100,000,000,000,000 irate people, you get fed up of doing so and start to consider quitting your job.

So I popped into Jessops at the weekend cos I realised my mobile number had changed, and thus I wouldn't get the text message they promised to send when my camera got back from repair. I explained it to the dude and he was fine, but didn't know how to do it. So he asked the dude next to him, who was actually the sullen young chap who took the camera in for me to send back to Canon a month ago. "IT WONT AFFECT THIS REPAIR, THERE'S NO POINT" he said without looking up. Thanks for your excellent customer service ethos, sullen young chap. Other dude took my number and changed it. And I just got a text saying my camera is fixed. So it did affect this repair. I want to slap the sullen young man.

Since getting BT line in September:

Agreed monthly billing and was sent quarterly bill. Made arrangements to pay part of bill before a trip and the rest after with a BT payment card which arrives while I'm away. Discuss things with call centre drone, we agree to stick to quarterly billing. Come back, pay balance of bill using BT card. Two weeks later, get mean nasty WHY YOU NO PAY reminder/bill - phone them up with BUT I DID and give them info from PayPoint receipt, tell them there's no way in Hell I'm paying any charges arising from this incident. Following week I get a call from their researcher: yes, we found your payment and you paid in time, but card we sent is faulty so you'll have to phone up for a new one and no, we are too useless at this call centre to just tranfer you. Look on the bright side - you're not going to be charged for any lateness and your next quarterly bill comes at the end of December. Fine, apart from the mobile bill that comes showing me the conversation with the call centre cost £4, most of which was spent on hold or listening to an offshore call centre worker tell me how many times it is his job to help me, from a script. So, today there's a bill and I've been charged £19 for lateness/switching outgoing calls back on and it's a monthly bill. ARGH. 30 minutes later (at least there is a free-to-mobile number now) the charges I was never supposed to receive are removed, but since the monthly bill has been generated it has to be paid, next one will be the quarterly one.

AAAAARGH. I don't want to be rude about offshore call-centre workers because it's not their fault they've been deployed for a job that needs better language skills than BT are paying them to have.

Do you know what is insane, is it's actually easier getting good customer service from Comcast if you bitch abt them on the internet first...they have such a bad rep on the internet that they hire people to deal with internet bitchers' complaints. For real, it works better than trying to go to a building & sort things out. What a model.

Yeah, a friend of mine apparently tweeted about Comcast yesterday and had that exact thing happen to her.

curious about how bothered people are by bad service.

i bought a suit at the weekend, and the service in store was excellent, just generally really helpful and made it easy and enjoyable. so i paid a bit extra to get some tailoring done and they said it'd be ready today.

they called me earlier to confirm it was done, so i went into central london, out of my normal route home to go and collect it. when i got home with the suit only some or possibly none of the alterations i paid for had been made.

i rang up and they were fairly blasé, i don't recall an apology at any point, despite the fact this now means i'd have to drop the suit back in tomorrow night, and collect it again the night after.

as much as it makes me feel i am becoming my dad, i have basically decided tomorrow to tell them i want a full refund. i like the suit but i just think it's completely woeful service for what was an expensive purchase.

so yeah, interested to know if you let things like this slide or otherwise.

British Airways doing a great job for us right now. http://sickmouthy.com/2014/06/29/british-airways-a-customer-service-nightmare/

It seems to have gotten to a place where if you experience a problem of any type with any company, anywhere, you will be engaged in a protracted, hours-long effort to get it resolved, and you have to decide if it's important enough to worry about.

Today for example, FL's Medicaid portal notified me they'd sent us a new letter for dad. and the letter said he still had Long Term Care through Simply Health, but had been involuntarily disenrolled from MMA medical and dental. Not sure why exactly or if it was a mistake that he had either to begin with, but I asked them to explain it and their response was incomprehensible and ignored the letter outright.

what are some tactics to push things along that don't involve waiting hours on the phone or sending 17 emails?

https://www.karensforhire.com/

https://www.youtube.com/watch?v=kGex0kLgNok