How does the external drive work with my Mac and how can it potentially solve my Pro Tools error message

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I have a Prools MBox Pro 2, version 7.1.3, and have recently been getting an error message: "Audio device buffer underflowed. If this occurs frequently, try decreasing the H/W Buffer Size in the Playback Engine or remove other Firewire devices (-6085 or -6086)" . I have tried decreasing the buffer, increasing it, and I got a new Firewire cable (because a Digidesign engineer told me that "The DAE errors 6086,-6085,-6097 all relate to communication error as a result of a interruption or conflict with the data throughput to the unit."), but none of this has worked, and each time it occurs the session will not allow me to continue either recording or playing back.

To cut a long story short, something I read online has led me to believe that I might possibly solve the problem by getting an external drive to record onto instead of my internal drive. Someone said on an old thread "Recording to the internal HD is not supported (or recommended). The read/write heads have difficulty accessing the audio files and OS at the same time." So I have been considering buying this external drive:
http://www.dolphinmusic.co.uk/page/shop/flypage/product_id/32787

But I am very fuzzy about the logistics of all this, and am hoping someopne here my be able to make things a little clearer. Basically, I am not sure of how I fit the ex-drive it to my computer, or of how the ex-drive works in the chain between my computer and the MBox. I understand that I would have to put the 6-pin Firewire from my MBox into the external hard drive instead of the port on the back of my computer, but then surely I have to link a Firewire from the ex drive to an output on my computer, and then I can't see why get an external drive in the first place if the audio is still going into my computer (where my Pro Tools is installe) at the end of the day (or is it?).

haha - I am very confused -- sorry!

Tongham Hobbs, Sunday, 20 July 2008 14:13 (seventeen years ago)

just start protools and save your session to the external drive. that is all.

akm, Sunday, 20 July 2008 15:07 (seventeen years ago)

"Recording to the internal HD is not supported (or recommended). The read/write heads have difficulty accessing the audio files and OS at the same time."

HAHAHHAA

Jarlrmai, Sunday, 20 July 2008 16:35 (seventeen years ago)

You need to ask someone who understands these things.

Jarlrmai, Sunday, 20 July 2008 16:35 (seventeen years ago)

also, that seems like much more of an external drive than you need. I don't know...I record in protools on an old g5 to a $100 firewire external drive. we use a digi 002 though, not an mbox. i don't think it necesarily matters where in the chain you put the drive or the box, I believe macs are smart enough to sort those things.

akm, Sunday, 20 July 2008 16:58 (seventeen years ago)

You should buy an external firewire disk that has two firewire ports: FW was created to daisy-chain well, so you can connect the disk to yr Mbox. Some of the data will go back into yr computer, and depending on how you have things set up, some of it may pass directly to the disk. Regardless, FW is well-equipped to handle the situation. If you use a lappy, you may not realize how incredibly slow its internal disk is, and that this is likely the true bottleneck in yr setup (not the fact that "OS files" and audio files are accessed simultaneously: that issue is largely moot nowadays). Hence, yr external disk should NOT be bus-powered, but instead, externally-powered, full-size, SATA, and as fast as you can afford. The one you have picked out seems just fine except for that it has only one FW400 port, so if you do not have FW800 and only one FW400 port on yr computer, you may need to purchase a FW hub (about US$50).

libcrypt, Sunday, 20 July 2008 17:00 (seventeen years ago)

Considering how clumsily I worded my question, thank you very much for all your replies, which have helped.

One thing - libcrypt, are you sure the Glyph GT-050Q doesn't have FW800? It seems to say in the "features" section that it does: "FireWire 400, FireWire 800, USB, eSATA interfaces". My IMac 24 does have a FW800 port but I have heard that FW800 doesn't work so well with LE Pro Tools, but I'm not sure if that's true.

Tongham Hobbs, Sunday, 20 July 2008 17:19 (seventeen years ago)

I am really not with it today. I have just read your post again, and of course you were not saying that it doesn't have an FW800! Sorry!

Tongham Hobbs, Sunday, 20 July 2008 17:26 (seventeen years ago)

The crucial question that you have been avoiding, TH, is this: What make and model of computer are you using? Is it a lappy?

libcrypt, Sunday, 20 July 2008 17:50 (seventeen years ago)

Sorry -- My specs: iMac Intel 24" 2.16 GHz
10.4.11

I just found this on digidesign's website:
"FireWire 800 drives are not supported for record and playback with Mbox 2 Pro systems". Is anyone able to tell me whether this means I couldn't do the following: put a firewire from the FW400 port on the MBox Pro into the FW400 port on the External hard dribe, then a firewire from the FW800 on the Ex-drive to my iMac's FW800 port?

If I can't I may have to get a hub, although I am not even sure how a hub would work if the external drive only has one FW400 which is being used by the MBOX Pro.

Tongham Hobbs, Sunday, 20 July 2008 17:52 (seventeen years ago)

I'm 99% sure you can't cross 800 with 400 like that. On the other hand, an external FW800 disk may "just work" with Pro Tools; the unsupported bit means you can't call up Digi and ask for support on yr setup.

I would avoid a hub if at all possible. It will slow things down needlessly. Just get a disk that you can return if it doesn't work out plugged into the FW800 port.

Somewhat more disturbing to me is the fact that the iMac internal 7200 SATA disk ain't cuttin' it. As far as I'm concerned, that should work for pretty much anything below the pro level. How many tracks do you record at once, generally speaking?

libcrypt, Sunday, 20 July 2008 18:35 (seventeen years ago)

One of the great things about Logic is that it's free of most of the bullshit disclaimer-style Digi puts forth. One of the many great things, that is. Too bad Digi hardware blows the goat when used with non-Digi S/W.

libcrypt, Sunday, 20 July 2008 18:38 (seventeen years ago)

Somewhat more disturbing to me is the fact that the iMac internal 7200 SATA disk ain't cuttin' it

yeah that is kind of weird. did you try reinstalling LE?

akm, Sunday, 20 July 2008 18:43 (seventeen years ago)

Modern HDDs far exceed the requirements for audio, unless you are doing lots of 24/96 tracks or something.

Jarlrmai, Sunday, 20 July 2008 19:02 (seventeen years ago)

How much RAM do you have? Excessive paging could cause a problem.

Jarlrmai, Sunday, 20 July 2008 19:03 (seventeen years ago)

If he's memory-starved, then he'll see an increase in page outs during a recording session.

TH, open Activity Monitor along with Pro Tools, select the "system memory" tab at the bottom, and keep an eye on page outs. If this number increases while you are using only Pro Tools, then you definitely have a memory problem.

libcrypt, Sunday, 20 July 2008 19:29 (seventeen years ago)

"As far as I'm concerned, that should work for pretty much anything below the pro level. How many tracks do you record at once, generally speaking?" About three at a time, though I tend to bus sound effects (reverb etc) to one of the tracks. And the music I do involves a lot of stretching and pitch changing audio clips.

I have 447.39 GB available..

Hmm...It doesn't seem right does it... I maybe will have to try reinstalling LE.

I'll look at the Activity Monitor now.

Thanks libcrypt/everyone else.

Tongham Hobbs, Sunday, 20 July 2008 19:32 (seventeen years ago)

Recording 3 tracks w/a few effects shouldn't stress the system at all.

libcrypt, Sunday, 20 July 2008 19:34 (seventeen years ago)

Just using my plain ol' English skills here:

Audio device buffer underflowed.

to me sounds like the Mbox had difficulty filling the buffer with audio data, not that yr disk couldn't keep up. In other words, Digi is misdirecting you by blaming the matter on the disk. If it's not too late, I suggest that you send the Mbox back for replacement before it is too late.

libcrypt, Sunday, 20 July 2008 19:40 (seventeen years ago)

OK, on rereading, it's not Digi, but "someone online". In other words, keep yr pocketbook closed for now.

libcrypt, Sunday, 20 July 2008 19:42 (seventeen years ago)

Never trust "someone online", including me, if what they say doesn't make sense to you.

libcrypt, Sunday, 20 July 2008 19:42 (seventeen years ago)

get a tascam 4 track

akm, Sunday, 20 July 2008 19:47 (seventeen years ago)

It is a bit too late to take it back, I fear - my guarantee was for one year. No problems till this enigmatic "buffer underflowed" message.

Yep, I think now I will try reinstalling before looking at an external disk.

By the way, the pages in and out started at 39400/0 then went up to 42174/0 when I started recording, and it stayed at this figure till I stopped recording after 5 minutes.

Tongham Hobbs, Sunday, 20 July 2008 19:54 (seventeen years ago)

No pageouts means that you are A-OK for memory here.

libcrypt, Sunday, 20 July 2008 21:23 (seventeen years ago)


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