http://www.foxnews.com/story/0,2933,526900,00.html -- Jesus christ.
One of the girl's father's blogs: http://blog.kamens.brookline.ma.us/~jik/wordpress/
Thoughts on both the incident and the father's blog?
I mean, I'm a believer that mistakes happen, but the problem I think is that businesses (my own included) seem to use that as rationale for not making much of an effort to atone. My belief is that yes, mistakes do happen everywhere, but that if you happen to be a company in which a mistake could cause a significant hardship to someone, you better take steps to rectify it that both appease the customer and are visible to the general public. After all, it's not like being a server in a restaurant, where ringing up an order wrong might just make someone's blood pressure rise a little.
Whether taking into consideration the impartiality of the sources or not, I think it's clear that Continental fucked up in an enormous fashion, but haven't been real forthright in making amends. (Original offer to the father: $75 refund for non-supervised minor fee!). Likewise, I agree with the father that their message seems to be "mistakes happen, that's all we can say", rather than doing an internal review. I can safely say at my company we definitely do that in the case of an error of this magnitude.
As far as the father's blog, I don't think its smug or self-indulgent as others commented on there. I truly think he was trying to get this in the national media because of his anger at the way it was handled.
― III IV V (Bo Jackson Overdrive), Wednesday, 17 June 2009 23:16 (sixteen years ago)