50 things every zombie waiter should do - OPO

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http://boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffers-should-never-do-part-one/

Some are reasonable. Some are insane.

Poll Results

OptionVotes
36. Never reek from perfume or cigarettes. People want to smell the food and beverage. 2
7. Do not announce your name. No jokes, no flirting, no cuteness. 1
23. If someone likes a wine, steam the label off the bottle and give it to the guest with the bill. It has the year, th 1
21. Never serve anything that looks creepy or runny or wrong. 1
32. Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them or dust them. 1
38.Do not call a guy a “dude.” 1
41. Saying, “No problem” is a problem. It has a tone of insincerity or sarcasm. “My pleasure” or “You’re welcome” will 1
46. Never acknowledge any one guest over and above any other. All guests are equal. 1
44. Do not discuss your own eating habits, be you vegan or lactose intolerant or diabetic. 0
48. Do not ask what someone is eating or drinking when they ask for more; remember or consult the order. 0
33. Do not bang into chairs or tables when passing by. 0
49. Never mention the tip, unless asked. 0
19. Offer guests butter and/or olive oil with their bread. 0
50. Do not turn on the charm when it’s tip time. Be consistent throughout. 0
31. Never remove a plate full of food without asking what went wrong. Obviously, something went wrong. 0
30. Never let the wine bottle touch the glass into which you are pouring. No one wants to drink the dust or dirt from t 0
34. Do not have a personal conversation with another server within earshot of customers. 0
35. Do not eat or drink in plain view of guests. 0
47. Do not gossip about co-workers or guests within earshot of guests. 0
37. Do not drink alcohol on the job, even if invited by the guests. “Not when I’m on duty” will suffice. 0
39. Do not call a woman “lady.” 0
40. Never say, “Good choice,” implying that other choices are bad. 0
45. Do not curse, no matter how young or hip the guests. 0
42. Do not compliment a guest’s attire or hairdo or makeup. You are insulting someone else. 0
43. Never mention what your favorite dessert is. It’s irrelevant. 0
29. Do not pop a champagne cork. Remove it quietly, gracefully. The less noise the better. 0
28. Do not put your hands all over the spout of a wine bottle while removing the cork. 0
27. For red wine, ask if the guests want to pour their own or prefer the waiter to pour. 0
11. Do not hustle the lobsters. That is, do not say, “We only have two lobsters left.” Even if there are only two lobst 0
10. Do not inject your personal favorites when explaining the specials. 0
9. Do not recite the specials too fast or robotically or dramatically. It is not a soliloquy. This is not an audition. 0
8. Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment. 0
1. Do not let anyone enter the restaurant without a warm greeting. 0
6. Do not lead the witness with, “Bottled water or just tap?” Both are fine. Remain neutral. 0
5. Tables should be level without anyone asking. Fix it before guests are seated. 0
4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may b 0
3. Never refuse to seat three guests because a fourth has not yet arrived. 0
12. Do not touch the rim of a water glass. Or any other glass. 0
13. Handle wine glasses by their stems and silverware by the handles. 0
26. Never assume people want their white wine in an ice bucket. Inquire. 0
24. Never use the same glass for a second drink.25. Make sure the glasses are clean. Inspect them before placing them o 0
22. If someone is unsure about a wine choice, help him. That might mean sending someone else to the table or offering a 0
20. Never refuse to substitute one vegetable for another. 0
18. Know before approaching a table who has ordered what. Do not ask, “Who’s having the shrimp?” 0
17. Do not take an empty plate from one guest while others are still eating the same course. Wait, wait, wait. 0
16. If someone requests more sauce or gravy or cheese, bring a side dish of same. No pouring. Let them help themselves. 0
15. Never say “I don’t know” to any question without following with, “I’ll find out.” 0
14. When you ask, “How’s everything?” or “How was the meal?” listen to the answer and fix whatever is not right. 0
2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she 0


I AM NOT ONE TO PURSUE GAME, MY FRIEND - NO, INDEED. (forksclovetofu), Tuesday, 3 November 2009 20:13 (fifteen years ago)

a good 30% of these betray a person who has never done any restaurant service in their life.

I AM NOT ONE TO PURSUE GAME, MY FRIEND - NO, INDEED. (forksclovetofu), Tuesday, 3 November 2009 20:15 (fifteen years ago)

I thought this was mostly good--more or less common sense for most of them. I was more impressed that the comments went into 40+ pages on NYT.

WARS OF ARMAGEDDON (Karaoke Version) (Sparkle Motion), Tuesday, 3 November 2009 20:16 (fifteen years ago)

1 is fine
2 is just silly. anybody who "feels bad" because they're eating alone has problems far beyond what their waiter does
3 has nothing to do with the waiter and everything to do with the manager/owner and the restaurant policy. It's like blaming a cop for giving you a ticket; rules is rules.
4 is, again, about house rules. It's also great in a perfect world, but assumes that at a restaurant that's weeded that someone has time to get an amuse bouche for a waiting guest. If they had time to do that, they'd just turn a table.
5 assumes that tables remain stable forever which they don't. Waiters fix em when they see them, they don't set off alarms.
6 is same as 2; I can handle "being led". Also, managers demand waiters to sell bottled water to raise check averages; it's part of the job.
7 is like asking the waiter not to show humanity. I agree that people don't need to overdo it, but I don't need you to be a blank slate.
8 "when I’ve got 8 other tables I’ll take your order when you’re ready, I don’t see why I have to stand around waiting for a lull in your conversation."
9 okay now you're just fucking with me
10 wtf, where is "do not look the customer in the eye slave"? 32?

I AM NOT ONE TO PURSUE GAME, MY FRIEND - NO, INDEED. (forksclovetofu), Tuesday, 3 November 2009 20:24 (fifteen years ago)

one month passes...

Automatic thread bump. This poll is closing tomorrow.

System, Wednesday, 30 December 2009 00:01 (fifteen years ago)

Are we picking the most sensible or the most insane?

Fig On A Plate Cart (Alex in SF), Wednesday, 30 December 2009 00:20 (fifteen years ago)

Like good luck with this one:

21. Never serve anything that looks creepy or runny or wrong.

That's a good way to start an all out war w/ your kitchen.

Fig On A Plate Cart (Alex in SF), Wednesday, 30 December 2009 00:21 (fifteen years ago)

10. Do not inject your personal favorites when explaining the specials.

most of these are fine but this is too general and kind of dumb--some of my favorite restaurants pride themselves on the waiters being super-familiar with the menu and able to offer advice on their favorites.

call all destroyer, Wednesday, 30 December 2009 00:27 (fifteen years ago)

That one is totally dumb. What if someone asks? Are you supposed to just neutrally explain the specials again?

Fig On A Plate Cart (Alex in SF), Wednesday, 30 December 2009 00:33 (fifteen years ago)

like, i want to know if the waiter really likes something!! of course i always assume ppl are sincere. but really, if i'm at a restaurant that's worth a damn, they probably are.

call all destroyer, Wednesday, 30 December 2009 00:34 (fifteen years ago)

"3. Never refuse to seat three guests because a fourth has not yet arrived."

This is also a dumb rule.

Fig On A Plate Cart (Alex in SF), Wednesday, 30 December 2009 00:36 (fifteen years ago)

oh totally. anytime the majority of the party has arrived you should seat them

call all destroyer, Wednesday, 30 December 2009 00:40 (fifteen years ago)

^unless it's house policy not to do so and you can't do shit about the house policy! blaming the waiter for this is like blaming the waiter for the food not tasting good.

lazy cold meat and chocolate seasonal mentality (forksclovetofu), Wednesday, 30 December 2009 03:19 (fifteen years ago)

49. Never mention the tip, unless asked.
You stiff me and i will mention a great deal of shit to your punk ass.

lazy cold meat and chocolate seasonal mentality (forksclovetofu), Wednesday, 30 December 2009 03:20 (fifteen years ago)

yes it goes without saying that dude's list applies to "restaurants" not just "waiters" at least as far as the consumer is concerned

call all destroyer, Wednesday, 30 December 2009 03:20 (fifteen years ago)

see, i don't think it does. part of what irked me about this in the first place is the fact that he thinks the waiter needs to be responsible for all this shit. No "waiter" won't seat a party of three with a fourth coming, that has never happened. It's ALWAYS a house rule in that case.

lazy cold meat and chocolate seasonal mentality (forksclovetofu), Wednesday, 30 December 2009 03:21 (fifteen years ago)

"If someone likes a wine, steam the label off the bottle and give it to the guest with the bill."
i waited tables for like fifteen years; I have NEVER seen anyone do this.

lazy cold meat and chocolate seasonal mentality (forksclovetofu), Wednesday, 30 December 2009 03:22 (fifteen years ago)

xp right i think we agree--it's kind of just whether you view it from the perspective of the waiter (the list is more batshit) or the patron (slightly less batshit because the patron doesn't care who is responsible for the house rules, just the fact that they exist and are retarded.

call all destroyer, Wednesday, 30 December 2009 03:25 (fifteen years ago)

forx r u a waiter?

AAAAAAH YAH ITS FUSION (Lamp), Wednesday, 30 December 2009 03:29 (fifteen years ago)

anyway #32 is the best one

AAAAAAH YAH ITS FUSION (Lamp), Wednesday, 30 December 2009 03:30 (fifteen years ago)

i was a waiter for what felt like forever and will always side with the waiter at restaurants these days

lazy cold meat and chocolate seasonal mentality (forksclovetofu), Wednesday, 30 December 2009 04:58 (fifteen years ago)

always felt uncomfortable with waitstaff; just show me where to sit, bring me my food, and let me pay in a quick and timely manner so I can get the hell out

=皿= (dyao), Wednesday, 30 December 2009 05:02 (fifteen years ago)

Lighten up, lady-dude! Some of the most delicious things look creepy and wrong when you first see them! And I'm not going to steam the label off a wine bottle that is not yet empty and that I'll still have to show to other guests. Also, what forksclovetofu said.

Moon Unit Zeppo (Oh my, how original), Wednesday, 30 December 2009 09:26 (fifteen years ago)

"If someone likes a wine, steam the label off the bottle and give it to the guest with the bill."

this is REALLY hard to do and make it look nice, btw

Astronaut Mike Dexter (Jimmy The Mod Awaits The Return Of His Beloved), Wednesday, 30 December 2009 15:16 (fifteen years ago)

Automatic thread bump. This poll's results are now in.

System, Thursday, 31 December 2009 00:01 (fifteen years ago)


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