complaining about cheap flights: C/D

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If the ticket makes clear that you have no rights, and that if any of a hundred things go wrong, you'll not get your money back, and one of them goes wrong, is complaining about it to others spreading the word about unscrupulous practices (no-one ever reads the small print), or demanding that the universe respect your pain?

Andrew Farrell (afarrell), Thursday, 19 September 2002 10:56 (twenty-three years ago)

I think at this stage anyone who is not aware that low cost airlines (particular one based in Ireland and run by a union busting cockfarmer) has been living under a stone for the last few years. So I don't really have any great sympathy for people who buy tickets for nuppence and then moan about delays.

DV (dirtyvicar), Thursday, 19 September 2002 11:06 (twenty-three years ago)

This was originally going to be called "complaing about Ryanair: C/D", after tigerclawskank mentioned that they get more complaints registered about them than all the others put together. Implicit in the question is the idea that complaining to them = DUD, as is demanding that the universe respect your pain.

I generally don't complain (though I will just below), as I know what I'm getting myself into. I tend to use them when travelling to/from festivals in der UK. In my opinion, you'd have to be a complete mentalist to travel with them for business (IE try and get the 7.00 flight to be in the client's office for 9.00).

Favourite Ryanair story (1): coming back through Luton, at five minutes past when the flight was scheduled, they announced that the plane hadn't made it over from Dublin because one of the staff got sick, and they don't make record profits by paying for backup staff. Or of course providing for compensation. So we waited an hour, then got bussed to Gatwick, for a flight 6 hours later than the original.

Favourite Ryanair story (2): flying out to scotland for a weekend, I had to decide in the morning between the temporary (replacement) passport that I'd got just over a year ago, which had expired two weeks before, and the permanent one, which had turned up again, but not before I'd cancelled it. I picked the expired one, which was a mistake. They don't actually check it _with_ anything, just check that you have one. So because I'm not who I was two weeks ago, no ticket for me.

Andrew Farrell (afarrell), Thursday, 19 September 2002 11:48 (twenty-three years ago)

COmplaining cos you got a flight to Italy for a fiver and it's four hours late = dud.

Complaining that they've flown your bags to another part of the world = justifiable, it seems to me. (Note: I've no iodea how often this happens with Ryanair or any other airline; you hear about it a lot, it's never happened to me. Pete to thread).

Tim (Tim), Thursday, 19 September 2002 11:52 (twenty-three years ago)

And now you tell me about this after I just book a Ryanair flight!!

Sarah (starry), Thursday, 19 September 2002 11:59 (twenty-three years ago)

Just make sure you only take hand luggage.

N. (nickdastoor), Thursday, 19 September 2002 12:00 (twenty-three years ago)

complaining about cheap flights is definitely dud, unless they lose your luggage as Tim just said. The fact that they don't provide inflight food (unless you pay for it) prompting passengers to buy a nice packed lunch from Marks & Sparks prior to flying is definitely an improvement, as I've never eaten an inflight meal which wasn't awful. Based on my experience of delays, a major carrier (Lufthansa) is the worst airline. I have no complaints about Ryanair at all. When I flew out of Venice last week, it was from the tiny Treviso airport which was really ickle and cute. Four check-in desks. Two gates. And a concourse half the size of that of Oxford Station.

MarkH (MarkH), Thursday, 19 September 2002 12:04 (twenty-three years ago)

Air France. London to Japan. I hor changeover in Paris. Lost bags on the way. Lost bags on the way back. On the way I had the address of the place I was staying on the other side of Japan in the bag they asked me to check.

On the way back though I wanted them to lose my bags. I had my rucksack plus a snowboard which was very heavy amd unweildy. It was much nicer when they delivere dmy dirty washing to my gaffe for me.

But Air France = no no.

Pete (Pete), Thursday, 19 September 2002 12:12 (twenty-three years ago)

I think EasyJet is a bunch of wankers.

PJ Miller (PJ Miller), Thursday, 19 September 2002 12:18 (twenty-three years ago)

Starry - you'll be fine. They do London to Ireland a lot, they're getting better at it!

Andrew Farrell (afarrell), Thursday, 19 September 2002 12:43 (twenty-three years ago)

No way, I like EasyJet. I've flown with them a few times & never had any problems. A 15 euro flight is like a gift from above and must be cherished.

Miss Laura, Thursday, 19 September 2002 12:53 (twenty-three years ago)

Hooray well my £20.76 flight are not to be sniffed at!

Sarah (starry), Thursday, 19 September 2002 12:55 (twenty-three years ago)

Mine was only £18.76 - you woz robbed.

N. (nickdastoor), Thursday, 19 September 2002 13:19 (twenty-three years ago)

Well, I am bringing a meerkat. Pet subsidies apply.

Sarah (starry), Thursday, 19 September 2002 13:21 (twenty-three years ago)

I definitly think complaining about the shoddiness of cheapo carriers is dud. It is worth telling people who are new to the experience that the seats are uncomfortable, the flights are often delayed, their ads are often misleading, they'll spend the flight trying to sell you stuff, they'll add booking charges on top right at the end of the booking process and if you're late they'll tell you to shag off. But thats the service you are not paying for, they treat you like a shitty regional rail service would but they cost as much. They allowed me to maintain a long distance dublin-london relaitonship for several years at reasonable cost.

The occaisional totally OTT story is worth repeating if its entertaining. Didn't they have a guy arrested for stealing a sandwich, fair enough except they were on a plane that was delayed for 5 hours and weren't allowed off. They arrested a woman next to me on a flight a few years ago who insisted on smoking. Apparantly she was the queen of the gypsies and so allowed do what she wanted. This meant I had to wait for all the passengers to unload, the pigs to come on and pummel her into submission and only then could I go about my day.

tigerclawskank, Thursday, 19 September 2002 13:22 (twenty-three years ago)

They're not very nice to old people, people with children, the disabled and now, apparently, the Queen of the Gypsies. I don't think low prices are a good enough excuse.

I only complain about EasyJet, the others have all been late as well and I didn't complain about them.

I will admit that the demise of in-flight meals is a good thing.

PJ Miller (PJ Miller), Thursday, 19 September 2002 13:34 (twenty-three years ago)

And I think expensive flights are shit too.

PJ Miller (PJ Miller), Thursday, 19 September 2002 13:34 (twenty-three years ago)

Am I the only one who really loves in-flight meals?

If you are bored with them, why not try ordering the lo-purine or some such exotica.

N. (nickdastoor), Thursday, 19 September 2002 13:40 (twenty-three years ago)

They're not very nice to old people, people with children, the disabled
They let them get on first! I think that's pretty nice.

MarkH (MarkH), Thursday, 19 September 2002 13:45 (twenty-three years ago)

They charge disabled people extra money.

N. (nickdastoor), Thursday, 19 September 2002 13:48 (twenty-three years ago)

Having to pay for WATER on cheapo flights is a massive, massive dud. I'm just waiting for them to have a situation where the Daddy's-girl daughter of a lawyer has some lack-of-water-related fit or gets DVT on a flight and sues them viciously.

I always make really nice food to eat on the flights, or if in Paris buy a big Vietnamese takeaway for my air dinner.

And no, you shouldn't adopt the attitude that them's the breaks if they lose luggage because they're so cheap. You go to clubs where you check in coats and bags and THEY don't lose them, so why should an airline, however 'budget'.

suzy (suzy), Thursday, 19 September 2002 13:48 (twenty-three years ago)

You go to clubs where you check in coats and bags and THEY don't lose them
HA! Sometimes............

MarkH (MarkH), Thursday, 19 September 2002 13:50 (twenty-three years ago)

Mark, that's exactly what I was complaining about - they *don't let them get on first, because there's a very unsightly mad rush to see who can get on first. They *say* they let them get on first, but they don't. I think it's only EasyJet who take the no-ticket policy one step further by not even allocating seats.

PJ Miller (PJ Miller), Thursday, 19 September 2002 14:05 (twenty-three years ago)

Ryanair don't allocate seats either.

N. (nickdastoor), Thursday, 19 September 2002 14:13 (twenty-three years ago)

Avoid Tarom (Romanian airline) like the plague - they're terrible.

Martin Skidmore (Martin Skidmore), Thursday, 19 September 2002 17:07 (twenty-three years ago)

HAHA. Ryanair exists!

How does anyone take an airline like that seriously? I'm talking just the name. It's like imagining flying Billy-air, or Kevin-air, or Waldo-air.

donut bitch (donut), Thursday, 19 September 2002 19:35 (twenty-three years ago)

easy-jet whores with trowled orange tan...16-year old ryanair 'male hostesses' (that's like male nurse, bitch) who mis-pronounce Klagenfurt...ryan the witherspoon of mullet capitalism mucking-in tearing ticket stubs...the knocked-off perfume trolley haring down the aisle, last seen on the corner of Balham High Street, Hilfiger hidden under mildewed blanket...the spirit of free enterprise...hundreds die

'you get what you pay for' - WHAT?

ds, Thursday, 19 September 2002 21:45 (twenty-three years ago)

AFAIK Ryanair haven't crashed (yet) and when they do they'll be so screwed that I suspect they will try and avoid it.

They don't seem to be bad at losing luggage - probably 'cos they use cheap airports that have relatively low throughput. They've never lost my bags and Aer Lingus have twice.

tigerclawskank, Friday, 20 September 2002 07:37 (twenty-three years ago)

It's like imagining flying Billy-air, or Kevin-air, or Waldo-air

There should definitelty be an Irish airline called Derry Air.

MarkH (MarkH), Friday, 20 September 2002 07:57 (twenty-three years ago)

HAHA. Ryanair exists!
How does anyone take an airline like that seriously? I'm talking just the name. It's like imagining flying Billy-air, or Kevin-air, or Waldo-air.

Ryan is a surname in this part of the world.

mind you, wouldn't it be great if some guy in America called Randolph started up an airline called Randyair?

DV (dirtyvicar), Friday, 20 September 2002 08:00 (twenty-three years ago)


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