Chip and pin

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A second friend of mine has just told me that they thought they needed to get a new PIN for their new card, rather than just using the one they've always used in cashpoints. This is never the case, is it? It certainly wasn't with my bank, anyway. I realise it's a different issue if it's a credit card that you've never used to withdraw cash.

This confusion seems to be rife. Are the banks confusing people or are my friends just dim?

Anyway, how has your first month of chip and pinning gone? I've enjoyed it quite a lot, though I am tempted to put the card in the slot myself, but at HMV they told me off for doing this. Also, it's piss easy for anyone to see what you are typing.

Alba (Alba), Thursday, 7 October 2004 10:12 (twenty-one years ago)

I wasn't the first, was I?

RJG (RJG), Thursday, 7 October 2004 10:15 (twenty-one years ago)

No, Lucy.

Alba (Alba), Thursday, 7 October 2004 10:15 (twenty-one years ago)

Et tu, Richard?

Alba (Alba), Thursday, 7 October 2004 10:15 (twenty-one years ago)

Not meaning to be rude, your friends are dim. (sorry if it's ilxors) You just use the pin you've always used (to get cash out of the atm) but if you have just received a new card (not a replacement of an old card) then you will also be issued with a new pin. This has always been the case, nothing has changed!

PinXorchiXoR (Pinkpanther), Thursday, 7 October 2004 10:16 (twenty-one years ago)

My bank sent me a new PIN with my first Chip and Pin card; but my previous card had been reported as lost in the post, which might explain that.

The last HMV I was in, they told me to put the card in the slot myself; but then it couldn't read the chip, and I had to hand the card over for them to check my signature anyway.

caitlin (caitlin), Thursday, 7 October 2004 10:17 (twenty-one years ago)

I got given a new card in about June or July - is this likely to be chip and pin or do I have another one sitting at my parents house?

Matt DC (Matt DC), Thursday, 7 October 2004 10:18 (twenty-one years ago)

no, I just thought about how often you misunderstand me and was worried I had given you the impression that I thought this way.

your "a friend"/"someone I know"/"etc" frequently make me nervous but not really.

RJG (RJG), Thursday, 7 October 2004 10:18 (twenty-one years ago)

has it got a chip, on it, matt DC? you already have the pin, I think.

RJG (RJG), Thursday, 7 October 2004 10:19 (twenty-one years ago)

Yes, it has a chip. I'd never noticed it before though. Typical unobservant me.

Matt DC (Matt DC), Thursday, 7 October 2004 10:21 (twenty-one years ago)

Matt, do you not do much shopping? Being asked to chip and pin is rife! I note that Sainsbury's are behind in this regard, though.

Alba (Alba), Thursday, 7 October 2004 10:23 (twenty-one years ago)

That would explain it - Sainsburys is one of the few places I use my Switch card. That and train stations which are also evidently behind. I use cash most of the time though.

Are HMV chipping and pinning yet? If so I'll buy the £2.99 Knife CD on Switch purely for the novelty factor.

Matt DC (Matt DC), Thursday, 7 October 2004 10:27 (twenty-one years ago)

I have never been asked, for it.

RJG (RJG), Thursday, 7 October 2004 10:30 (twenty-one years ago)

I remember seeing a card cradle with numberpad on, once, and getting excited but they just did the usual.

I don't use my card, in shops, that often, though.

RJG (RJG), Thursday, 7 October 2004 10:31 (twenty-one years ago)

I remember seeing a card cradle with numberpad on, once, and getting excited but they just did the usual.

Ah, Chip and tease. A few retailers have been ticked off for this.

Alba (Alba), Thursday, 7 October 2004 10:33 (twenty-one years ago)

the point about it being pretty easy for people to see what numbers you're typing in on a Chip And Pin reader (easier than at a cashpoint) is a good one

Freelance Hiveminder (blueski), Thursday, 7 October 2004 10:34 (twenty-one years ago)

I used my card, in a machine, in argos, recently, but I still had to sign a receipt, at the collection point. oh, well.


: ////

RJG (RJG), Thursday, 7 October 2004 10:35 (twenty-one years ago)

portable ones at restaurants roXoR!

Jaunty Alan (Alan), Thursday, 7 October 2004 11:06 (twenty-one years ago)

PORTABLE??

What's to stop pretend 'waiters' coming up to you with some contraption and getting you to divulge your PIN? Frankly I think the whole thing is very dangerous.

Alba (Alba), Thursday, 7 October 2004 11:08 (twenty-one years ago)

rather oddly, the small family-run b&b i stayed at in the lake district the other week had a bleeding edge C&P terminal in the kitchen. i was quite surprised...

CarsmileSteve (CarsmileSteve), Thursday, 7 October 2004 11:27 (twenty-one years ago)

I'm not dim, I was just confused. Egg sent me a letter explaining chip and pin and telling me what my pin number was. Lloyds TSB sent me a leaflet about how great chip and pin was but at no point said "OK, use your pin number, it's the same number you already have so GO GO GO". Egg's always been great at explaining things in a simple way, LTSB have always been rub. That is all.

Madchen (Madchen), Thursday, 7 October 2004 11:29 (twenty-one years ago)

I accept that you are not dim.

Alba (Alba), Thursday, 7 October 2004 11:31 (twenty-one years ago)

(I've had a chip on my debit card for about 5 years, btw)

Madchen (Madchen), Thursday, 7 October 2004 11:32 (twenty-one years ago)

a joke about a chip, on your shoulder.

RJG (RJG), Thursday, 7 October 2004 11:36 (twenty-one years ago)

I find it kinda funny that all this business is new to the UK. Back in the motherland, we used a PIN number for debit card purchases as long as I can remember having a card.

Rob Bolton (Rob Bolton), Thursday, 7 October 2004 11:36 (twenty-one years ago)

(I've had a chip on my debit card for about 5 years, btw)

How odd. I am with the same bank as you, but my last debit card (issued 2002) had no pin. I wonder why they used you as a guinea pig.

Alba (Alba), Thursday, 7 October 2004 11:38 (twenty-one years ago)

chip and pin makes me so fucking angry, it is so freaking STUPIUD what stupid FUCK thought of it. "the point about it being pretty easy for people to see what numbers you're typing in on a Chip And Pin reader (easier than at a cashpoint) is a good one "
eg the other week (when i was still in london) when i was in the supermarket and typed in my number, the weirdo standing behind me was like, "I ve just sen your pin, so when you leave, I'm gonna jack your card and take all your money out", to my face. what the fuck was i supposed to ay to that??? my response was actually, "whatever" and the guy wondered to hassle someone else, but i was still pretty shaken.

the idea of being given a keppad with a 5 mil "barrier" around it to put the number that (as those FUCKING ads keep reminding us) is the most importnant number in our LIVEs and KEEP IT SECRET GET ME, into, in full view of veryone around, including the cashier is quite simply FUCKING RETARDED.

addendum: you might say, "well make sure you hide the numbers you are punching in". I made a habit of this prior to the occasion when in the local newsagent i covered the pad with my hands while typing in (a technique honed in russia) and the shop dude said "you dont need to be so secretive, you can trust me" and everyone in the shop laughred at me for being such a paranoid fuck. so i soon stopped that.

AAAAAAAA THIS MAKES ME SO ANGRY!!!!

the worst thing is those adverts on the telly, theres saftey in numbers. Teres safety for the banks, but as usual this only favurs them, not the consumers.


ambrose (ambrose), Thursday, 7 October 2004 12:18 (twenty-one years ago)

we're avoiding using it at work, simply cos it takes so fucking long

Matt (Matt), Thursday, 7 October 2004 12:33 (twenty-one years ago)

Sorry madchen, I didn't really mean you were dim.
I actually agree ambrose, it's really stupid.

PinXorchiXoR (Pinkpanther), Thursday, 7 October 2004 12:34 (twenty-one years ago)

kids kids... it's not stupid! in fact, using a signature is the really stupid thing.

ambrose, before PIN-world, that dude could have jacked your card any old time and gone on a spending spree just by faking the signature, which is conveniently on the back for him to see. and do you ever see clerks check signatures closely? people can pretty much scribble anything and away you go. and if they want cash they can just get cashback from certain stores. with a PIN, if your card is lost or stolen, it's useless. ok, there is the threat that someone could watch your PIN-entering and then steal your card, but that is far less likely and you can control this. the signature is printed right there on the card!

Rob Bolton (Rob Bolton), Thursday, 7 October 2004 12:44 (twenty-one years ago)

I agree with Rob. It's not *that* hard to hide the number you're entering from prying eyes.

Matt DC (Matt DC), Thursday, 7 October 2004 12:47 (twenty-one years ago)

Plus if your card DOES get ripped off, you know to batter the old lady who was behind you in the queue

Matt (Matt), Thursday, 7 October 2004 12:59 (twenty-one years ago)

With newly issued HSBC Switch cards the chip & pin number is different to cashpoint pin

DJ Martian (djmartian), Thursday, 7 October 2004 13:07 (twenty-one years ago)

Surely from a safety point of view they should always be separate numbers, therefore avoiding the ambrose threat scenario: someone seeing your chip & pin number, mugging you for your card and then drawing the cash from an ATM machine. With different numbers you avoid this situation.

DJ Martian (djmartian), Thursday, 7 October 2004 13:14 (twenty-one years ago)

yeah but my PIN doesnt just relate to my card..... if someone nicks a card off you then they know that they dont have much time to get shit out of it before you cancel the card. so going to a shop and trying to buy stuff is a bit of a waste of time. the only decent thing you could do is get to a cas hmachine and rinse as much cash out of it as you can, before the card is cancelled. also, if someone is going on a spendin spree, i think there are more checks on getting some sort of refund than if someone is getting cash out of a machine.

as regards "I agree with Rob. It's not *that* hard to hide the number you're entering from prying eyes.", its not difficult to do it, but it is difficult to do in any way without feeling or looking incredibly distrustful, paranoid and basically uncomfortable. i enter my pin now for prob about 60% of purchases i make, so i have a great deal of practice!

finally, "With newly issued HSBC Switch cards the chip & pin number is different to cashpoint pin", well doesnt really change much for me (although i got my card before this development). what pisses me off about this whole thing is this reliance on numbers. i have to have a special 6 digit number "that is special/memorable to me" for internet banking, and these Chp and pin ads want you to do the same thing with your card pin. if you have to have different numbers for cash machines and C&P, then thats 2 4 digit numbers that are "memorable" to you. WTF is a memorable number?!?! oh yeah, 3428, what fond memories that as for me!!! i remwember 8543, so significant in my life?!?!!? i dont want everything in my life to boil down to a bunch of shitty 4/6/8 digit numbers that i have to remember.

but ok, im not as angry as i was. the last post was the result of about a months stored up frustration?!

ambrose (ambrose), Thursday, 7 October 2004 13:15 (twenty-one years ago)

With newly issued HSBC Switch cards the chip & pin number is different to cashpoint pin

I have an HSBC switch card it uses the same PIN as my cashpoint one by default (I never set this up manually, btw - it just worked).

Rob Bolton (Rob Bolton), Thursday, 7 October 2004 13:25 (twenty-one years ago)

Ah ha!

Alba (Alba), Thursday, 7 October 2004 13:34 (twenty-one years ago)

you can change your pin. you can't change your signature. my signature is rubbish anyway. pin wins.

Jaunty Alan (Alan), Thursday, 7 October 2004 13:51 (twenty-one years ago)

A guy in my class forged his mum's signature in his homework diary thing at the end of the week, but wrote A. Bastard and the teacher didn't notice. Maybe they should give parents of school age children pin numbers too.

Pink, no worries - I wasn't taking offence, I was trying to guilt Alba into not being mean to me (I was person number one who mentioned pin numbers to him).

Madchen (Madchen), Thursday, 7 October 2004 14:00 (twenty-one years ago)

I like chip and pin. A shopkeeper told me that in France it has cut card fraud by a factor of 10, and that can only be a good thing.

I know it is bad to put your card in yourself, but what's the chip and pin protocol for taking it out? I was hurried along and told to take it yesterday, but usually they hand it back. I'm nervous of just snatching it.

Cathy (Cathy), Thursday, 7 October 2004 15:30 (twenty-one years ago)

Oh, I snatch.

Alba (Alba), Thursday, 7 October 2004 15:31 (twenty-one years ago)

my card is chip and pin, but it never gets accepted, and I end up having to sign for it anyway. They always have a copy of Nuts or Zoo for you to lean on in HMV.

jel -- (jel), Thursday, 7 October 2004 15:34 (twenty-one years ago)

They should have a copy of Whizzer & Chips!

Alba (Alba), Thursday, 7 October 2004 15:35 (twenty-one years ago)

oh I hate Nuts and Zoo! Is there a thread for hating Nuts and Zoo?

Cathy (Cathy), Thursday, 7 October 2004 15:38 (twenty-one years ago)

Re: Nuts or Zoo for you to lean on in HMV

That will be lean on topless women - mostly likely Abi Titty-whatsnername

yes there is a thread on them on ILE when they launched earlier this year.

DJ Martian (djmartian), Thursday, 7 October 2004 15:44 (twenty-one years ago)

Oh, well if they've been hated already forget it.

Cathy (Cathy), Thursday, 7 October 2004 15:47 (twenty-one years ago)

Sorry, I have nothing to say, I only clicked on this thread because I thought it was about golf.

MindInRewind (Barry Bruner), Thursday, 7 October 2004 15:52 (twenty-one years ago)

If you change your mind then you can do some more hating here.

Alba (Alba), Thursday, 7 October 2004 15:52 (twenty-one years ago)

I started to hate a bit there and then thought...why bother. I am too easily outraged. I am still outraged by the "Babycakes" video.

Anyway, back to the joys of chipping and pinning: sometimes if there is a queue behind me and people want me to hurry up, I panic and my mind goes blank. I can't remember my pin, and I'm too embarrassed to say. The delay is probably only a few seconds but feels like forever. This only used to happen at cashpoints, and there it was ok because it wasn't so obvious to the people queueing. This is the only thing that I don't like about C&P, and it's really something I don't like about me (ie, that I am a dithering faffer who holds up queues).

Cathy (Cathy), Thursday, 7 October 2004 16:39 (twenty-one years ago)

Why not write your PIN on your hand?

Alba (Alba), Thursday, 7 October 2004 16:41 (twenty-one years ago)

That would be ridiclous for many reasons.

Cathy (Cathy), Thursday, 7 October 2004 17:05 (twenty-one years ago)

Signatures are better than PINs because yes, if someone steals your card they can sign any old rubbish and no one checks it out, but the moment you've cancelled it and said "nope, those transactions aren't mine," all the bank has to do is compare signatures and voila. With a PIN there's nothing unique to compare it to. There's no paper trail. There's no way to prove you didn't make those purchases.

You've Got to Pick Up Every Stitch (tracerhand), Thursday, 7 October 2004 17:54 (twenty-one years ago)

videos

RJG (RJG), Thursday, 7 October 2004 18:00 (twenty-one years ago)

I mean, the videos.

RJG (RJG), Thursday, 7 October 2004 18:02 (twenty-one years ago)

You might have sold the videos.

Alba (Alba), Thursday, 7 October 2004 18:27 (twenty-one years ago)

I wish I had, when they were worth something.

RJG (RJG), Thursday, 7 October 2004 19:33 (twenty-one years ago)

If a shop gives me something to lean on when I sign, I always move the credit slip off the thing for leaning on because I don't want to leave an imprint of my signature for people inclined to forge things. There's probably no sense in this, but I like annoying check out kids anyway (see previous discussions about excessive plastic bag usage).

Madchen (Madchen), Friday, 8 October 2004 11:09 (twenty-one years ago)

nobody has used one yet in work, though we do have a swish new machine. however I resent having to learn something new.

Ronan (Ronan), Friday, 8 October 2004 11:10 (twenty-one years ago)

even if it's a dance?

Freelance Hiveminder (blueski), Friday, 8 October 2004 11:22 (twenty-one years ago)

I've had a chip card for three or four months at this point, and *STILL* never actually been asked to do anything except sign bits of paper.

Danger Whore (kate), Friday, 8 October 2004 11:25 (twenty-one years ago)

if it was a dance maybe.

Ronan (Ronan), Friday, 8 October 2004 11:30 (twenty-one years ago)

we have a chip/pin reader machine in, whe've had it for abt 6 months. When you bung a chip card into the reader slot, sometimes it asks for a pin nr, sometimes for a sig. In a new development in CC company/retailer agreements, if we get fucked over, we lose out, not the bank. great, eh?

Pashmina (Pashmina), Friday, 8 October 2004 11:37 (twenty-one years ago)

I know it is bad to put your card in yourself,

What is this bad? Surely you're supposed to do this, otherwise the card slot would be nearer to the checkout operator than you. In some places I've been to, the card slot has been too far away from the operator for them to reach.

Chewshabadoo (Chewshabadoo), Friday, 8 October 2004 11:39 (twenty-one years ago)

If this were the 1960s, there would be a dance called the Chip 'n' Pin by now. The 60s were brilliant.

Alba (Alba), Friday, 8 October 2004 11:40 (twenty-one years ago)

I could see there being a dance called "chip and pin" in the early eighties as well.

Pashmina (Pashmina), Friday, 8 October 2004 11:43 (twenty-one years ago)

And a Top 10 cash-in hit!

Alba (Alba), Friday, 8 October 2004 11:47 (twenty-one years ago)

" if we get fucked over, we lose out, not the bank. great, eh?"

this is kinda my point, IMO this benefits banks far more than any other poor fucker.

ambrose (ambrose), Friday, 8 October 2004 12:10 (twenty-one years ago)

Hang on, they swipe the card before putting it in the pin puncher thing, don't they? You have to had your card over for that bit. Then you tap in your number, PRESS ENTER FULE, and remove the card yourself when it tells you.

Madchen (Madchen), Friday, 8 October 2004 12:44 (twenty-one years ago)

in the machine we have there is no swiping, only an insertion.

Ronan (Ronan), Friday, 8 October 2004 12:45 (twenty-one years ago)

is that a jean-luc godard quote?

cºzen (Cozen), Friday, 8 October 2004 12:49 (twenty-one years ago)

Fancy!

Madchen (Madchen), Friday, 8 October 2004 12:49 (twenty-one years ago)

it is all my own work Cozen.

Ronan (Ronan), Friday, 8 October 2004 12:57 (twenty-one years ago)

http://www.chipandpin.co.uk/faqs/keypads.html#poslike

What will using PIN at the point-of-sale be like’?
It will be just like it is today. Except that where you are asked to provide your signature, you will be asked to enter your PIN via a PIN pad instead. In some retail outlets you may be asked to insert the card into the card reader yourself.

What will PIN terminals be like?
You are likely to come into contact with a variety of PIN terminals in different types of shops. Some will have a separate PIN pad that is attached to the till via a wire. Some may combine the card reader with the PIN pad in one unit. Others may have the PIN pad built into the shop counter. The terminals used in restaurants may be wireless so that you can pay whilst sitting at the table without letting your card go out of sight. All PIN terminals will have the same layout of keys and you will be required to enter the same PIN regardless of the design.

When I am at the point-of-sale, will I insert my card into the terminal or will the cashier do it?
This will vary from store to store. In many stores the cashier will continue to handle the card during the transaction, but others will ask you to insert the card yourself.
What will using PIN at the point-of-sale be like’?
It will be just like it is today. Except that where you are asked to provide your signature, you will be asked to enter your PIN via a PIN pad instead. In some retail outlets you may be asked to insert the card into the card reader yourself.

Chewshabadoo (Chewshabadoo), Friday, 8 October 2004 13:01 (twenty-one years ago)

It's chipaos!

Alba (Alba), Friday, 8 October 2004 13:09 (twenty-one years ago)

one year passes...
Do you think there's a market for some kind of wrist apparel, not unlike one of those dangerous dog collars, that would shroud one's fingers from criminal onlookers while one enters the PIN?

Alba (Alba), Thursday, 13 October 2005 10:20 (twenty years ago)

Actually I'm having doubts about what I have taken to be "dangerous dog collars". I'm talking about those plastic cone things that go around their necks. They are to stop them biting people/other dogs, aren't they? Or are they something to do with fleas?

Alba (Alba), Thursday, 13 October 2005 10:22 (twenty years ago)

I thought they were used when they'd been injured, to stop them fiddling with the dressing

Forest Pines (ForestPines), Thursday, 13 October 2005 10:23 (twenty years ago)

Oh yeah. That makes sense. Sorry dogs.

Alba (Alba), Thursday, 13 October 2005 10:24 (twenty years ago)

Dogs wearing those things always look so miserable. They must really hate not being able to pick their scabs.

Mädchen (Madchen), Thursday, 13 October 2005 10:25 (twenty years ago)

I heard on the news the other day that chip'n'pin has reduced card fraud by 40%, which really surprised me. Hardly anyone shields their number when tapping it into the card reader machine, so you'd have thought the opportunities for memorising someone's number and then nicking their card as they leave the store would be rife.

The Bloke and I know each other's secret PIN numbers, so it's handy if he wants me to go to Sainsbury's and buy him crate loads of beer and Motorbiking Monthly magazines for me to take his card instead of having to pay for this rubbish myself. I expect the bank frowns on this sort of thing.

C J (C J), Thursday, 13 October 2005 10:46 (twenty years ago)

you can always learn each other's signature anyway! (but i do like how the pin card is inserted name side down so that the shopkeepers etc can't even check to see if it says mr or miss on it to do a quite gender check

ken c (ken c), Thursday, 13 October 2005 10:58 (twenty years ago)

People should be forced to drop their knickers for a gender check at the supermarket.

C J (C J), Thursday, 13 October 2005 11:06 (twenty years ago)

sounds good to me

ken c (ken c), Thursday, 13 October 2005 12:08 (twenty years ago)

I thought this thread was about golf.

Aimless (Aimless), Thursday, 13 October 2005 19:42 (twenty years ago)


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